Cook’s Auto Rebuild

I took my car to Cook’s when I got T-​boned; I was in somewhat of a hurry to get it fixed and they were able to get me in and set up with a rental very quickly. They were also very friendly in person and on the phone.
However, the rest of the repair process reallllly slowed down from there. What they originally had estimated to take about 5 business days turned into three weeks. The slowdown was in the delivery of parts to the shop (not Cook’s fault); however, they never called me to inform me of the delays. I called after a week to check on its progress (since I had heard nothing) and was told it would be another few business days… after that, I called again, and was told the delays would continue, and that «they’d call me when it was finished» (which I took as their way of saying, stop bugging us!) I found it frustrating and unprofessional that I had to take the initiative to be updated on my car’s progress, rather than them being forthcoming with that information. Again, I can’t blame them for the parts taking longer to deliver, but I would expect them to take responsibility for keeping the customer informed.
Finally, I was not totally pleased with the quality of work performed on my car. The passenger side door was replaced, and I have since noticed that the window occasionally needs to be rolled up a half inch (without me having lowered it at all). Also, there was plastic sheeting/​wrap left on part of the door (the type that would cover the part as it was being shipped) which I removed myself after getting the car back from Cook’s. Not that it was a big hassle to me, but just a sloppy detail.
Again, I do want to compliment their demeanor when interacting with customers in person; however, I was disappointed with their communication at all other times.

Great work and great service!!! Professional. Accommodating. I had my car repaired there for smaller damages for three times. Each time job great done. Wish they were a bit cheaper.

Horrible experience… Don’t let these guys with the nice mannerism at the beginning fool you. Is a good thing I was smart enough to not let them over charge me by telling you the job is going take 3 hrs longer then they thought, and this is them with out even a look at my car, as a body shop, one would think they know about a simple tail light more then you, when I tell them how it can be done, and watch them remove a part that took no more then 10 mins to remove it, their comment was «I’m only by what the computer show and trying to protect their staff» somehow they don’t even seem to feel bad about it. As I’m trying to over look this as I pick up my car. Again, they try to surprise me with additional $ BS time they claim didn’t see it coming. By the way, this was one exterior part that just needed to be «bolt on» from outside. Yes, I’m sure it was extremely hard to give a right quote. To top it all off the parts was not even put on right.
If you own a nice car, please be prepare that they will jack the price up just when you pick up the car. I felt very ripped off after leaving there.
Update: make matter worst, today 12÷22÷14 I have pay another shop to reinstall what they done, as the part starts to come off.

Cooks Auto Rebuild is in a class of their own. I recently had both of my Nissan Leafs wrecked by other parties and decided to have both of them repaired here since they are the only Nissan authorized repair facility in the Seattle area.
Jeán was fabulous from our first meeting for the estimate to the final pickup meeting. I even got a tour of the shop! My car was all washed and the work done made it look just like new again!
If you’re considering Cooks to repair your car or truck, you will not be disappointed!

This is a review for the service I received, but to be clear I didn’t have any servicing done. I was shopping around to fix a small accident I had on my car. I told Jean I was hoping to keep the price low and didn’t need a perfect job, as I thought the damage wasn’t worth fixing but I had personal reasons to get it repaired ASAP. He gave me several options and advice, on how I could possibly repair it on my own, where was most convenient to find things I needed, or bring in my own parts to cut down costs. He was very knowledgable and genuinely trying to help. He also quoted one of the lowest costs had I gone through with getting it fixed there (600 – 800 vs 1300 at other places)., and worked with a strong sense of urgency that made me feel like my time was more valuable than anything he was doing, instead of an attempt to get rid of me. I felt bad that he rushed, but I felt valued as a customer. He was a big help, because had I not gone to him first, who knows who could’ve duped me. I’d recommend him to anyone, and I hope he gets the recognition he deserves.

I brought in my Mazda after I get rear ended based on a recommendation from a mechanic I knew. They got everything worked out pretty quick. They also went over and beyond what they had to do for me. Courteous and extremely helpful in answering all my questions. I absolutely recommend anyone to bring their cars here!

Pros: nice owner, appears to be good repair work
Cons: expensive, went over quoted price without informing me
I’d describe Cooks Auto Rebuild as good, but not great. Outside of garbage auto shops like Maaco, it’s hard to know what body shop to use. This place had good reviews so I gave it a shot.
The repair job was done well, but I felt a bit ripped off after leaving here. They quoted me at a rate higher than most shops but I said «what the heck, they’re nice enough». I get my bill a few days later and they came in $ 200 over the quoted price. If I knew it would be so expensive I would not have used them.
My advice to potential customers: expect them to «over promise, under deliver» on the price, but you will be happy with them otherwise.

My car was recently T-​boned and I was referred to Cook’s.
They were very prompt in completing a quote for my insurance company. It was the first time I was in a major accident and they were excellent in explaining the process and my options. I called many times with questions and they always had the answer. If only my insurance company could have been as quick and efficient as these guys.
Eventually my car was deemed to be a total loss. After I had said an emotional farewell to my vehicle and cleaned her out they even gave me a ride home.
I regret that my insurance company didn’t give them more business, because they deserve it.
First rate operation. Go here.

Yeah… so you know when you buy a new car, and it’s the newest new car you’ve ever owned, and you’re so excited about it?
And then it gets hit while parked outside your house a week later? Yeah…
These guys were SO AMAZING with my lil’ bummer of an accident. They helped me dicker with the other party’s insurance, and they let me leave the car there for a couple weeks (WEEKS – taking up space on their lot) so that it would be there when the insurance adjuster got around to looking at it. Jeff was so great about explaining things and updating me. They were communicative, wonderful, affordable, honest.
Oh, and by the way, the car looks brand new again. They even vacuumed it for me. Thanks, Cooks! I’ll be back.

Can’t say enough good about this place. Have used them twice this year (hoping that my need for body work is now over for this year!!!) and they have been so great. Excellent service, reasonable, very accommodating. Like I said, I just can’t say enough about how good this place is in all respects.

I took my little beetle here to fix the fuel door. Jeff, the assistant manager, is so nice. The door came second-​hand, they professionally painted it, and installed it. It took us a few rounds to get it finished due to a missing part, but Jeff fixes them all for me. :) I am a happy customer and will definitely come back in the future!

This is an honest business that does high quality work, I have used them almost half a dozen times since 1980’s and have always been very satisfied with the work they have done on my car. In fact I have had a tough time noticing what they had done after the work is completed because everything looks brand new.
They work with all insurance companies and help with car rentals, and getting the work done with your car insurance’s bid. I never paid extra ever.
I am very happy I found them, now I just hope that the bad driver’s stay away from my car after I get it fixed again.

Yep, it happened again. This time my car got hit while parked on the street. Cook’s again totally came through for me, they rock. The insurance company of the driver (Allstate) was such an enormous hassle to deal with, but Cook’s did all of that for me. I just drove around in my rental car, happily ignorant of all the stuff they were doing. Which is how it should be. Excellent, excellent service. Thanks!

I was in an auto accident (I was hit) and my car needed repairs. Cooks could not have done a better job! Not only did they deal directly with the insurance, but their work was top notch.
They are honest, prompt and extremely fair. Great quality and great service. And they worked hard to get the repairs done in a timely manner. My first car repair shop in Seattle and I was extremely pleased. Would highly recommend them to anyone.

Had to take my car in after the thanksgiving-​weekend snow storm that hit Seattle this winter. Damage was mostly contained to the right front bumper of my SUV.
On State Farm’s list of approved repair shops, I found Cook’s as it was one of the closest locations I could find. I was really nervous about going to any repair shop as I don’t know a lot about cars, and I wouldn’t know if I was being overcharged or anything like that. But I read here on Unilocal!great reviews about Cook’s auto so I decided to go for it.
Made an appointment online and talked to State Farm. A lady from Cook’s called me literally 10 minutes after I talked to State Farm to make sure I made an appointment. Took my car in the next day for an estimate. Showed up 10 minutes early and filled out a simple form, and within 5 minutes, they were taking a look at my car. The guy was really nice and asked me how my day was, and took interest in my Nissan and asked how I liked it. Took a look at the damage and seemed very familiar with the build of cars and started commenting on what he thought might be damaged beneath the surface. He brought to light the fact that there may be more damages that they find when they take off the coverings to the bumpers so he’ll leave the estimates for those parts open ended.
After about 15 minutes, he had snapped a bunch of pictures and we were back inside as he wrote up the official estimate for my vehicle. He also gave me a business card for a nearby car-​rental place that they recommend. The quoted time for the repair after the parts come in is 2 – 3 days!
I was really surprised with how easy the process was and how personable the people were. I’ll update this review when I return to actually get the repair done. Hopefully I can add on a star and the estimate won’t be too far off from the actual price!

Cooks is awesome!!! Seattle Mini referred me to another auto body shop on Lake City to fix some minor scratches on my hood, and they estimated the damage to be $ 1700!!! I was blown away by the price so I decided to get a second opinion. I went to Cook’s, and they are going to help me cover the scratches for next to nothing. Service was amazing, employees were friendly and honest, and I couldn’t have asked for a better experience.

trust me, do not go here. we took our first car here, great service, thought it all went well. couple months later, the door they replaced — foggy window. of course before we realized the poor install job on wife’s car — my car was in an accident so I took it in. thought it all went well — then some electrical problems one week later. instead of fixing it, they told me to have the dealer deal with it. of course, then no one wanted to take care of it and we’re screwed. basically, to sum it up — great people at the shop but don’t be fooled — they just don’t do good work. trust me, look for another shop.

Ohhhhh Cook’s…how I adore thee.
My car was rear ended in December (and didn’t THAT feel good, lemme tell ya), and the other party’s insurance referred me to Cook’s Auto Rebuild.
So I dropped off my car and anxiously awaited the results. We thought it would only be the bumper, which would take a day, but turns out they also found frame damage, so it would take a week.
I got updates from Sandy when I asked for them. The entire staff is v. courteous and didn’t treat me like an idiot when I asked what exactly was going to be done to my car.
They did a fantabulous job — she is shiny and pretty and happy and stinks like paint, but whatever, I’ll take it!
My car looks as good as new, bitches!

I wish I could say I didn’t need Cook’s in my life, but thanks to the freaks who repeatedly hit my parked car and take off without a note, I do.
I first went to Cook’s in ~1996 when someone rammed into the driver’s side door of my ’93 Integra while practicing his/​her driving skills (no kidding) in the nearly empty parking lot of my college. The person took off and no one got the license plate, so I had to fork over the deductible to repair My Precious. Didn’t know which repair company to trust, but my car insurance company at the time suggested Cook’s. When I picked up My Precious, I was very impressed. The workmanship (workpersonship?) was stellar.
I was so satisfied with Cook’s I returned when someone else hit My Precious. Again, no note from the evil Sauron who hit me, but another wonderful repair job from Cook’s.
Then, someone stole My Precious. Probably Smeagol. Shortly afterward, I adopted another Integra, an older one that had been around the block a few times. I began to warm up to my new car when someone else smacked it. Sigh. At least the Hobbit left a note so I didn’t have to pay a deductible. Cook’s again surpassed my expectations.
In 2004 I bought a new Mazda 3. I don’t know if my vehicles have a «hit me» sensor built into them, but the Mazda got it, too. Another successful Cook’s interface.
Last week I went to my parked car and found a tree branch had fallen on the hatch gate and rear bumper. The damage didn’t appear serious, but I knew I would be bummed if I didn’t get it fixed. I went to Cook’s for an estimate, and the nice gentleman said he could take the vehicle in and try to rub out the scratch marks. I blinked and must’ve looked at him kinda funny because he followed that with, «It wouldn’t cost you anything.» Wow. Did I hear this right? I took him up on the offer. His efforts were obvious, but unfortunately there was a dent or two underneath the layer of dirt my vehicle had accumulated since its last wash. As it turns out, the estimate was $ 1300. Yikes. I’m very thankful for a $ 200 deductible. I just got off the phone with Cook’s, and they will be working on my car while I’m out of town, and have the job completed upon my return. Based upon my past experience, I know I’ll get my car when they say it will be finished, and it will look fantastic. I think Gandalf the Grey runs the place.