Dawson Plumbing & Heating Company

Am adding a new bathroom to my house and a friend referred me to Dawson’s…lucky for me. My encounters with owner Susan (and Holly too) have been delightful and she’s given me extremely good advice picking out fixtures, faucets, shower pans. you name it. So much better than shopping elsewhere, and at reasonable cost. They are storing my fixtures until my contractor is ready for them. Knowledge, service and reasonable price — good combo.

I have dealt with Dawson Plumbing for years and have only had excellent experiences there. Everyone with whom I dealt was polite and knowledgeable. No one was every rude to me.

Having just moved into our brand new house, we decided we wanted to purchase a new faucet for the kitchen. Specifically, a Delta «Touch2O» faucet which is turned on and off by touch. A feature we welcomed should our hands be greasy or dirty from our culinary exploits. Like most people, or at least people with internet access, we did extensive research online to become familiar with the product and to be sure it was what we wanted. It was.
Having visited Lowe’s and Home Depot, we were disappointed that this particular faucet was not on display – however it could be special ordered.
Now, this isn’t a cheap faucet, so we thought that Dawson Plumbing – a store that on the surface was quite upscale and inviting – would surely be the source for this up-​until-​now mythical faucet of our dreams.
Unfortunately we were disappointed. Greeted by an extremely uppity 50+ year old woman with almost no knowledge at all – both technical nor sales wise – we were not-​so-​politely informed that Delta is a «saturated brand» who «doesn’t do anything new or interesting» and «she doesn’t sell many of those.» OK, we can work with that, so we asked «Well do you sell anything comparable?» The long and short of it was «no» however she did feel compelled to get on the interwebs and read us quite confusingly the description from the Delta website. (the exact URL:
).
Her one saving grace? Calling a store she was sure would have it on display because they are a «wholesaler.» Thanks for the contact info, and in the rare case that I do need a $ 3800 Toto Washlet, I will probably fly to Japan to buy it rather than walk down the street to your store. At least if a Japanese salesman is being condescending and uppity, I probably won’t be able to tell.

Today, I ran into Dawson’s business owner as I was walking home on Capitol Hill and we talked about the economy.
At the moment, they’re closing on Mondays. The first time in 30 years. You know why? Because she loves her employees, has nothing but great workers, and doesn’t want to lose any of them while funds are low.
That kind of business decision deserves to be supported, and is part of what makes Seattle great.