Drizzle Internet

One can’t give zero stars, too bad, since I concur with all the negative reviews out here. They were GREAT before changing hands to MyServLink, I had them for 15 or more years. After that, erratic DSL (due to limited access in my area), shockingly rude employees, and they’ve continued to bill me after we parted company 7 months ago, and I have written them to that effect (can’t they tell who’s a customer or not?). I’d heard from 3 other friends that they continued to bill them as well, in one case for YEARS. I’m filing complaints w/​AG & BBB as we speak. It is confusing, since they do business as Drizzle and MyservLink, but continue to bill through R.I.S.P (
, I think). Prior one used and paid only Drizzle.

Even worse, two months after canceling all my services, they’ve started charging my credit card again. I have an email in to them, but not hopeful about getting a response. This is terrible. How can one company be so messed up?

If you’re thinking of hosting your website with Drizzle – don’t! Their customer service is non-​existent and their service is overpriced for what you get. Pus, their state-​of-​the-​art-​1999 style website should be your first clue to steer in a different direction. I’m sure there are local hosting providers that will be happy to have your business and support you along the way. What a novelty.

I have used Drizzle twice (fool me once…). Their customer service is high on intent, promises, and friendliness and low on execution. I like supporting local businesses but it is hard when they don’t provide good service.
Another matter of note is that their office hours are roughly M-​F 9 – 5. Good luck with any after-​hours problems.

I tried ordering internet through Drizzle last November (5 months ago). All I’ve received is headaches.
Due to complications with Qwest, my Drizzle service never even got started. After 2 weeks of phone calls and run-​arounds, I gave up and ordered cable internet, severing all ties with Drizzle… or so I thought.
Come February (3 months later), I receive a bill for services I never received (the bill said FINAL NOTICE, though I had received no prior notice). After several calls made — and voicemails left — to Drizzle accounting, my messages were finally returned. (side note: When they called, I asked if they could call back after 1:00pm as I was at work, but the rep said she would not be in the office that late, despite their pre-​recorded message saying they are there until 4:00pm). I was told to fill out a cancellation form, which, upon review, seemed inappropriate for my situation as I never had any services to cancel. The next time I got through to an accounting rep, I was assured that I had not received any services and that I did not owe anything. I was left with the impression that the situation was resolved.
Now it’s April (2 months after my FINAL NOTICE, 5 months after this all started), I receive a letter FROM A COLLECTION AGENCY for the bill (the one which I was previously assured I don’t owe) PLUS INTEREST.
This is way beyond unacceptable. They are once again giving me the run around.
If this review saves anyone the headaches that Drizzle has given me, then at least something good will have come out my experience with them.

I could have gone with some larger internet outfit, but instead I thought I’d keep it local, and go with a local ISP that I had had a good relationship with in the past.
This was for the old IROSF offices, now closed.
Unfortunately, this turned out not to be in my benefit, and I’d just like to encourage all of you who might be thinking about getting DSL to go with a different provider.
What happened was, when I set it up the account — oh about five years ago — I set it up to pay Drizzle annually. Every year my credit card would be dinged. On closing down the office — and the DSL, I didn’t even think about the annual date. I figured it would be months away and I’d just bite the bullet. I shut down QWest service but got distracted before shutting down Drizzle, not even thinking there might be any urgency about it.
A few days later, when I did call them to turn it off, it turned out that I had missed the annual deadline by 2 days. They have a «no refunds» policy, the woman told me, but she would run it past the company president. A few weeks later I received a curt email — not even from Drizzle, from a company called «IPNS» saying, and I’ll quote the whole email:
«Our customer support team personnel has replied to your support request #1514
per Jim, company policy is, no refunds.
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support request and responses.»
They provided a link to the ticket, also at this ipns address, which I could not view without logging in, but of course I don’t know who IPNS is. For all I know this is a phishing expedition. I cautiously respond asking them who they are and what this is in reference to, fully expecting to be added to yet another spammer database.
Nope, it’s Drizzle. They explain, as if I’m an idiot, that it’s about my refund request. This time, however, the email does actually come from Drizzle accounting.
So, in conclusion, this experience could hardly be worse, and is a disappointing end to what was previously a perfectly satisfactory business relationship with a local business. Now I can only encourage people to avoid Drizzle from the get go, and if opportunity arises to switch companies, do so.
In lieu of all that, put your annual billing date in giant red letters near your computer.

I joined drizzle MANY years ago. Had great service for many many years.
After it was sold it became hell. HELL HELL HELL.
I can only recommend them to folks who want to experience HELL in this lifetime.