Elliott Tire And Service

Update: the tire balancing issue was still present after rebalancing, and I brought it back two more times after that for the same reason. On the last occasion, the guy in the shop mentioned that to be honest they wouldn’t be able to totally fix it. I asked about any further recommendations since it was still very unusual and annoying. He recommended that I try Les Schwab, since they have more experience balancing truck wheels.
I took it into Les Schwab in Ballard on the same day, paid $ 60 for them to balance and verify the front suspension was okay (which they did for free) and they got the balancing right on the first shot!
Super happy with the truck now, but annoyed about having to churn multiple times and pay a separate shop to eventually have it done right. I would love it if they had made this recommendation earlier, and/​or refunded me the balancing cost for the tires after realizing that they wouldn’t be able to do it. If they had done either of those things, I would keep it at 4 stars, but now it feels like a 3. I am still willing to give them a shot in the future, but will recommend at least balancing somewhere else.

Definitely a ripoff shop three service lights came on my dash they charged me $ 329 to reset him and said they didn’t know what else to do but the next time I brought it in the computers would have to be replaced very expensive. At this point I realize they didn’t know what they were doing took my car to Lexis for $ 268 they replaced one computer and adjusted the tire pressure light to stay out and explain the other light was on due to the one bad computer part. I spent $ 600 to get a $ 268 problem fixed. Went back in and talk to the manager’s attitude was I should’ve brought it back into them I explained why would I want to bring it back to you guys when you know what you’re doing and you told me I was going to have to spend a lot more money to get the problem fixed? Don’t give them a chance to rip you off

They’re gonna try and scam you at the end.
I called and got a price on 4 new tires installed. Then when it came time to checkout, the price was $ 100+ OVER what they quoted me on the phone. I put a halt on the transaction and it turns out they automatically added «protection». What a bunch of nonsense. I didn’t ask for the up-​sale, they didn’t ask me if I wanted the up-​sale. They just added it into the price and told me to swipe my card. Very poor business ethics.
But wait, there’s more! I have locking lug nuts. I handed the mechanic the key to the locks. I watched as they used an air ratchet with the key to remove and install the locking nuts. When I got the key back, it looked like it had taken a beating. And then when I questioned the mechanic about it, he said, «That’s industry standard». Ahhhh, WRONG. You don’t use an air ratchet with a lug nut key, you use the old fashioned hand tool. Just plain LAZY. More unprofessional business.
And finally, when I was ready to drive my car away, I thought it best to do a walk around the car first. It’s a very good thing I did! I found a valve stem wedged perpendicular to my tire inside the tread of my brand new right front tire. I would have probably gotten a flat within the first few miles of travel if I hadn’t noticed.
Just poor quality and a poor attitude all the way around. And their prices were not cheap either. I paid full retail.

Rude, impatient, and sleazy. Manager tried to strong arm me into spending a large sum of money while getting annoyed that I would want to wait a day before committing. When I suggested used parts, he asked if I wanted him to ‘research’ availability, and then called back saying he had gone ahead and ordered the part assuming I would say yes, despite me clearly saying I was on the fence.
Front desk employee extremely rude to my wife when she went to pick up the vehicle, refusing to make eye contact and offering no explanation for a much different result than was discussed 20 minutes earlier.
Overall just a crappy experience, as it was the last time we came here. Don’t know why we returned; won’t make the mistake again. I recommend High Road just up the street in Ballard.

My car shows «tire pressure low». They checked, and told me the passenger side rear tire got a nail in.
I left my car there around noon, and my husband didn’t check the car when he picked it up at 6pm.
The second day in the morning I saw the scratch. I called them they said they have no idea and there is nothing they can do, but they asked me to drive the car back, they will take a look.
When I drove back, the story was the scratch was already there before they fixed my car. They even show me some paperwork, they said we marked this!
Hahah…
1 I never signed that paper!
2 If the scratch was there, there is no way I didn’t see it, when they checked the tire! It is right above the flat tire!
Now I am facing an over $ 1300 bill to fix my car! Feel so stupid to pay something I didn’t do.
Thank you Elliott Tire and Service!!!

I’d recommend not going here. Again, go somewhere else. Especially if you’re a BMW owner. Good god… Dropped my car off last Thursday for a break job. Was called that Thursday afternoon telling me my car wouldn’t start. «What?» So they kept it overnight to try and fix the next day. Didn’t call me till the afternoon with no helpful information. «We don’t know why it won’t start.» Why suddenly now? Their recommendation was to take it to CarToys because it was believed to be an issue with the aftermarket alarm system. I bought the car with some alarm installed on it. Never used it, and never had an issue. Towed to CarToys and they removed the alarm. $ 200 later the car still won’t start. Back to the tow truck… Spent my entire Friday afternoon and evening waiting around for tow trucks. They didn’t offer to help compensate for the uninstallation. Called me back today with «we researched online and believe it’s the chip in your key.» Okay. Why didn’t you ‘research online’ earlier saving me $ 200? Thanks. Really appreciate that. Gave me the number for someone who can fix the key chip issue. If it’s even the problem. Once again, no offer to help pay for it. «It’s not our problem.»
I brought my car in working and starting fine with no prior issues of it not starting. Now it doesn’t start after a $ 900 brake job… Okay, brakes are not part of the ignition. Got it. But something happened between me dropping it off, and you working on it. Their explanation was «coincidence.» Super Lame. Never going back again. Ever. I’d advise you to do the same. 2 stars for a reason people.

Customer service by Ray & Ben was solid. Price point was acceptable for services. Fortunately I work nearby so time wasn’t an issue as I picked my vehicle up after work, but if you’re looking for super speedy service, there may be better options especially if you are a walk-​in customer. All in all, no major complaints considering I don’t have nails in my rear tires anymore. Thanks guys!

It is unfortunately very simple. Dropped my car off at 7am for a simple oil change and said I pick it up at 3pm. Came back at 3.30pm to pick up the car and nothing was done. The sales person said they were busy…
Their service did. Ot meet my expectations on such a simple task.
Sorry but this shop will not see me again
CP

I don’t understand why there are so many haters. Tony and his crew were more than helpful and the prices are beyond affordable. The guys working here go by a code of respect. I came in thinking all of my tires needed to be replaced after I spoke with another mechanic in SoDO when in fact only one needed to be replaced due to a poor seal. The Goodyear near the I-​5 in downtown closed and Tony still honored the guarantee from the flagstaff store.
Treat these guys with respect and decency, and your car will be more than taken care of. You guys have me for life.

Came in to have some brake work done. My mechanic in Texas missed something on the rotors so I brought it here to have them take a look. The fix was supposed to be covered by the Goodyear warranty but when I came to pick the car up Goodyear hadn’t reimbursed them for the work done due to some miscommunication. Nonetheless, they held up their end of the deal. Didn’t charge me anything and fixed the car out of their pocket. Going to talk to Goodyear and make sure they get reimbursed but these guys are real class act. Super friendly and great customer service.

Went in for a non-​essential repair and was told that my steering and brakes needed immediate work as well. Was told the work could be done in 2 hours — ended up being 7 hours instead. I had planned $ 300 of work to replace the harness that stores my spare tire under my truck — turned into $ 2k+ unplanned work for problems that were likely mis-​diagnosed. Once I picked my truck up, the brakes squealed like dying seals. I immediately called in and went back to their shop as I was concerned that the brakes were not done correctly. After the shop took them apart (again) and re-​inspected, they confirmed that everything was fine and new pads would squeak for a week and then be back to normal. 5 months later they still squeal, sounding as if they haven’t been replaced. Out of concern that the work on my brakes might be poor, I took my truck to my regular mechanic who confirmed that the work had been done, but they just used really cheap materials, cheap pads. My experience was poor, overpriced and underwhelmed. The need for the work wasn’t verifiable, but felt as if it played on concern of any reasonable driver (the night you’re driving out of town, who wouldn’t agree to fix otherwise terminal issues with your brakes and steering?) While the interaction with the staff was really nice, the actual work and method will cause me to continue to always drive by only and NEVER use or recommend them. Customers beware of the hook, over-​pricing and absent quality.

Nice service but it’s the classic case of a mechanic coming up with made stuff that needs fixing so they could drive the price up. I’ve been here twice in the past year, and considering how little I drive that car, there’s no way that the kinds of things that they were talking about needed replacing. They talk really fast so you can’t keep up with what they’re talking about, and then if you’re a new driver you have no choice but to take it all in. I get the feeling that they don’t really have your best economic interests at heart which is what you want from a mechanic.

I needed an oil change and these guys were close to my house so rather than wait for my usual mechanic I called and they got me in a coupe hours later.
The girl working was super sweet and chatty (which I appreciate as a fellow chatty blondy.) Even the mechanics wandering through were hospitable, offering me coffee etc. After I explained that I knew about a couple of issues with my car and I have a regular mechanic they were awesome and didn’t try to sell me any work or hustle me out if any extra services, which I really appreciate (I’m looking at you Jiffy Lube)
It did take awhile (1 ½ hours) but whatever, it’s not an exclusive oil change joint and who knows how many cars they were working on that day. The best part is that they called a couple days later to make sure I had a good experience, which is awesome. While I didn’t have any major work done I got all around wonderful service from all their staff and didn’t feel like I was trying to be sold on a bunch of stuff.

I’m meticulous about my car; I want everything with it to be perfect. I was incredibly dissatisfied with a set of tires that another dealer had talked me into, so when I decided to replace them, I asked the guys at Elliott Tire for a recommendation, based on what was important to me – performance. They nailed it! The manager, Ray, researched a bunch of tires and then gave me an overview of the options, and I went with his recommendation. I’m very, very happy with the performance of the new tires!
I would have given Elliott Tire a 5-​star rating, but it took them 3 times to get the alignment right. After the second failed attempt, I was going to take my car to my VW dealer to have it redone, but Ray followed-​up with me to make sure the alignment was good. When I told him the second attempt still didn’t fix the issue, he asked me to come back and have a tech ride in the car with me to ensure they could fix it properly… and on that attempt, they got it right. Even though I was inconvenienced with the alignment issue, I appreciated their focus on customer satisfaction and will continue to go back for my future tire needs.

If only I could give fewer stars.
These guys prey on those less knowledgable and give mechanics a bad name. I wanted to pick up a full-​sized spare for a Dodge Caravan– little did I know it wouldn’t fit in the place that holds the donut. I imagine they DID know this, as they added the new tire to the car and put one of the existing tires in the back.
Long story short, I had driven on the new tire before I figured out it wouldn’t fit underneath the car.
A very expensive lesson– I thought these folks could be trusted. STAY AWAY

I went here today to get new tires. At first I thought everything was fine. They gave me a quote and said that it would take them about an hour and a half. I ran some errands, and came back in an hour and a half and they had a few more things they wanted to do. I politley decined all but one, and asked for another estimate of time. They said one more hour. I then went home and waited for 3 hours with no call saying my car was done. I had to call them and they claimed it was just being finished. If they would have told me it would have taken 5 hours, I would have just gone home originally.
However, that isn’t even the worst part. Before I even got home, MY TIRE WAS FLAT AGAIN. I had just spent hundreds of dollars getting new tires from them, and they didn’t even last the 2 mile trip home. Very, very disappointed in this shop.

My car had a coolant problem and I was referred to Ben and Steve at Elliotts. They immediately took in my car and were extremely friendly throughout the whole process. After a while, they walked me over to my car and showed me the internal immediate and long term problems. When going through the bill, they were also really transparent with each charge.
Knowledgeable, fast and friendly. Ill be back for my car problems fsure.

I had a leak in a tire and called these guys to see about getting it repaired. I was really happy because they were willing to set an appointment to fix it, which sounded better than the first come, first served at most places since I didn’t want to sit around a tire shop for hours.
After managing to get out of work early to go to the appointment, I showed up to have them tell me it would be at least 2 hours until they could look at my car. What?! He then said he always tells people when they make appointments that things could come up. Except he didn’t say anything like that to me until I was in the shop. Maybe it’s my fault for not quizzing them on the meaning of an appointment? Why make appointments if whoever shows up first gets priority? Why not just say it’s first come, first served if appointments are totally meaningless?
I didn’t stick around. I headed over to Les Schwab in Ballard where they were way more accommodating and even did the repair for free. Guess I know where I’ll be going next time I need a new set of tires…

Came here to purchase chains for my tires in preparation for the ice/​snow. I bought two different sizes based on their recommendations because I wasn’t sure which ones would work best.
Anyways, decided on one and took the other back. They said I couldn’t return the other ones even though I had a receipt and they were not used. After some convincing, they took the unused (and unopened) chains back but charged me a «restocking fee» which was not noted anywhere. Blah.
Everyone here is intimidating and scary looking. Seriously. No one looks as nice as the smiling guy on their website. EEK!

I was going to Elliott Tire for a few years and always knew something was up. I would go in with simple problems (a flat tire, a broken tail light, etc) and they would ALWAYS end up finding some other problem that they convinced me would make my car explode if I didn’t fix right away… and it would always end up costing 1000 bucks.
Now, I don’t know anything about cars, but after the third time I got pretty suspicious that I was getting… not swindled… but definitely used and abused.
So I went in there the other day because my mirror was broken off while it was parked. This time I did my research first (aka called my brother). Of course, I got the call that there were several other problems that needed IMMEDIATE attention and my bill would be $ 800.
I went down there to check it out. I said «No» on the mirror; I was going to do it myself and the mechanic tried to convince me that I was not knowledgeable enough to order the right part and install it myself.
It took me 20 minutes and about 50 bucks (they estimated 1hr and 20 and they went to school to do this!)
Then he quoted me some other problems too. I got my car out of there and took it to Eric’s Garage, who told me one problem was totally a lie and the other (my reverse lights were out) — he fixed for $ 130 total. Elliott priced just the part at $ 160!
Overall, I think these guys are shameful. They will try to suck every penny out of you, take advantage of your lack of car knowledge, charge inflated prices for EVERYTHING, and over-​exaggerate how bad your car is to get more money out of you.
Not to mention, once I told them I was going elsewhere, they were VERY rude to me.
I definitely will NEVER be going back to this shop, which is a shame since it’s so close to my house…