Eyewear Gallery

I have been a patient with Dr. Homan for about 4+ years now, so I have seen the good, the bad, and the ugly. The good is that their prices are pretty reasonable to comparative among the market. To top it all off, they even tell you that some of the contact companies are doing a deal and do the rebate forms for you. That might be one of the reason why I kept going back to them. But keep in mind that, it becomes with the bad as well, as I’m assuming their prices means more business traffic than normal optometry so therefore you spend the time to hunt someone down (so call, call and call some more) since no one really picks up the phone over there. I am not sure if it’s because they are under-​staff or something, and I seriously have not spotted a pattern yet on when is the best time frame to call. I tried morning, afternoon, and weekend. After leaving messages, they may or may not return your call thus you have to patient and try to contact them again.
But once you have them on the phone, the service is great. They can ship you the contacts (that’s what I usually use them for) direct to your house. And if you are running low on contacts, they usually provide you a pair for free to hold you over.
Also, Dr. Homan is pretty laid back dude. I’ve seen some places where they would suggest you a bunch of things that you don’t even need, and he doesn’t do that. He’s pretty honest with his prices and knowledgeable in his field.

I will never go back. The new staff is horribly rude. I ordered a pair of glasses in March, 2015. They were supposed to include transition lenses. I did not notice it when I first got them, because I wasn’t outside much. When I did notice, I took them back. They said no problem, it was the company’s mistake and they redid them. When I went in to pick them up the lady who does the fitting told me it was my responsibility to have known that they weren’t transitions and that I should pay for them. I told her I wasn’t going to pay for them again. I asked her how I was supposed to know that they were indeed transitions now, she said she couldn’t tell because the sun wasn’t out. The new glasses were crooked. She tried to fix the poor fitting glasses and finally, after many tries, said they were fixed. They seemed to be okay for a day and then were lopsided and no amount of twisting could get them right. I started wearing my other pair of glasses. I will never go back to this place. The lady who fitted me was very rude and disrespectful.

I needed my eyes checked, made an appointment and went. Had a very good experience. The doctor was knowledgable, helpful, friendly, and provided really useful information. He did several checks of my eyes and let me know beforehand what he was doing and why. As we wrapped up he gave clear options and gentle suggestions.
In my case, I’ve opted for off-​the-​shelf reading glasses for now. I felt no pressure to do something else. I’ll be going back for my next checkup.
The only reason it’s not 5 *s is that one of the receptionists was pretty off-​center and what started as banter proceeded to devolve into almost a mini-​therapy-​confessional (that’d be overstating it, but it had that needy feeling to it). She could use a little more skill at balancing herself in those interactions. Not a bad person, just off center at that moment and not focused.

I had a great experience here. The front staff and Doctor were very professional and polite. The office is clean and I was in and out in a snap. I’d definitely recommend.

I have going there for years and for the most part the staff was fine. Now the new staff as of September 2015 especially the front desk are VERY rude, unprofessional
and just awful to their existing clients. I am never going back. All I wanted was to order new contacts. Carl would have been on top of my request way sooner. Bring Carl back!

I thought they were great! I also found them through ZocDoc and had a fun, informative appointment. Dr. Homan was polite, fast and answered all my questions. He also let me know what he was checking for the entire time, sun damage or astigmatism. The gals at the front were tons of fun and helped me choose the right glasses for my face shape. Lisa was hilarious and welcoming. I probably could have sat there and chatted with her longer if I had time. I would certainly recommend them and will head back for my next visit.

I found this place on ZocDoc. The office staff is incredibly rude. (Except the lady with grey hair and brown/​turquoise glasses, she was friendly and helpful.) Stay away from here. The female doctor I saw wasn’t particularly welcoming, either. My prescription is a bit off. My right eye is fuzzier than the left.

If I could give less than 1 star I would. Horrific customer service from the front desk (Lisa) and the person that fits you (Vicki). They are rude and incompetent. They ordered the wrong lenses multiple times and the last time never even ordered the pair I needed and never called to give me updates. They ruined a pair of sunglasses i had made there and Vicki told me that they were too big for my face anyway! Not even sure why I would buy them. Like I said very rude and both of them incompetent. It’s been 3 months since my initial appointment and I still do not have contacts that work for me. I would not recommend going to this place at all unless they fired their staff. The only redeeming person is RJ who is brand new. very friendly and personable, but who knows how long she can last with the other two.

Horrible front desk service. I had my original appointment here in December 2013. I called to get my prescription transferred over to a new doctor October 2014 and the girl at the front desk refused to give me it, saying it had expired. I called again two days ago and asked for it to be mailed to me. The receptionist told me it would take a day to email it or she can fax it faster because she’s only one person. Really? A day to email? She ended up emailing it to me right away, but noted in there that it was expired. I sent her a link with the state law of Washington in it and haven’t heard anything back. The state law says glasses and contact prescriptions are valid for two years in the state of Washington unless other medical attention is required. This place wants patients to come in every year to take money from people.

I like this office they’re very accommodating regarding scheduling for Saturday appointments — like most of the other places downtown Seattle. I no longer live in the area, but enjoy coming here fir my eyecare needs. Their office is very clean, quiet and welcoming. The staff’s are very pleasant, polite and friendly. I would recommend this office to my friends. So I give them 4 great stars.

I was thrilled to discover this store, very close to where I’m located in Capitol Hill.
First, the staff were wonderful. The main sales person (I think her name was Becky) was extremely knowledgeable about all their products, and knew right away about coverage for my vision insurance (this was the only place I found in the city that not only took my insurance, but knew about it, and had a very wide range of covered frames). And I got actual service, unlike various places I had gone to downtown where I was simply ignored. All my follow-​up contacts with the staff have all gone the same– just great service.
Second, Dr. Homan was excellent. He discovered a likely error with my prior prescription, which not only improved my vision but I have had a major improvement in my occasional headache frequency yet. I also came to my appointment with many, many questions, all which he addressed. He was very professional, not rushing at all and apparently unconcerned as my appointment (last of the day) went way over expected due to all my questions.
Can’t say enough good things about this place– they have my business for the foreseeable future.

I had hoped to patronize a neighborhood establishment, and did not expect there could be much difference is service from a competent outfit. WRONG!
I realize now, after 7 frustrating months with frames I should never been sold based on poor fit that the provider is crucial for properly fitting glasses. Though they re-​made my lenses when I first returned after discovering my glasses were not right, that did not help enough nor address the issue of the frames which contributed greatly to the problem.
Having just returned from my previous provider, where I get less insurance coverage, I realize the extra time and care in fitting the frames is crucial.
I will not return to Eyewear Gallery and suggest you avoid the sub-​par offerings there.

I got my glasses here and was fitted for contacts back in March. Initially, the service from the front desk was amazing. The Optometrist seemed to be in either a terrible mood or was tired, and left me with an unwelcome feeling.
Karl was very helpful in helping me decide between frames and was very kind.
My glasses arrived in a timely manner and were exactly how I wanted them, which was great. Since I don’t normally wear contacts, I figured that I would order some when needed.
This is where I explain the two-​star rating:
Turns out, things were a lot more complicated than I thought; I had somehow missed the memo that I needed to «confirm» the fit of the contacts before I could order some.
Since I don’t wear them more than a few times a month, I had recently gotten back with them to go ahead and order some.
I had spoken with Becky about coming in for YET ANOTHER contact lens fitting and after several phone calls, was told someone had approved me to come in without another fee.
AFTER my fitting, the office manager, Karl, told me that he hadn’t heard about this. After him basically GUILTING me that I would be making the Optometrist (she helped me for less than 15 minutes to refit one eye that was initially wrong) lose out on her paycheck and costing the office money for ordering TRIALS (which I am certain to be untrue, as I have personally worked as an office manager/​optician and know that contact lens manufacturers give away trials).
As it turns out, they had filed for an authorization through my insurance without my consent.
I had spent quite a bit of money on glasses here (which, again, feel and look great) and will go somewhere else in the future due to poor communication skills from the staff.
Ultimately, the issue was resolved, but I the uphill battle is probably not worth it.

I found out about this place through the internet, so I figured I should help out my fellow Unilocalers and give a red flag warning.
I would not usually write such a low review after just one experience with a place of business, but I feel like have to for this place.
I was initially impressed by my interactions with the Dr. and with the front desk girls who were helping me, especially Elise, and the clean and modern technology they use, but then Karl showed up and was downright mean to me for no reason. He was so rude and very abrasive, and was basically blaming me for things beyond my control.
Obviously he has no sense of customer service or respect for other peoples’ time. Maybe he is used to dealing with jerks because of the snootiness in the area? I am a nice person man, and not some airhead with a lack of experience or extra time and money.
I was already worried about how much buying glasses or contacts might cost in addition to the visit, but then the interaction with him stressed me out way more. I have had various health issues throughout my life, so I know my way around insurance paperwork and medical politics. Whatever the reason for his behavior, going here resulted in one of the worst medical experiences of my adult life due to his unchecked behavior.
Not sure why he came at me instead of doing his job and creating a decent customer experience. I am still kind of in shock about the whole awkward situation. He was very combative for literally NO reason almost to the point of bullying. I wasted about an hour or so of my time because of his incompetence, after already spending the allotted appointment time window, and unfortunately would not feel comfortable entering the Eyewear Gallery again.
Think they possibly f***** up my insurance too/​fibbed about something on the insurance but do not feel comfortable calling to discuss. Hopefully the front desk staff can get some new training or figure out a better system to help maintain efficiency and customer relations, because this place does have potential to be better.

The optometrist was efficient and competent (thus the two stars) but the staff leaves a lot to be desired. I have been working on getting my new contacts for six months. First they forgot to notify me the trials were in so they sat there a month until I called to check. The second set of trials were incorrectly ordered costing weeks of wait time. Now I’m here at 1:30 to pick up my third set of trials and the place is «closed until 2» according to the hand written note. At every visit I hear staff on the phone trying to explain away errors to other clients so I guess I’m not alone. The parking and service are so terrible that I can’t wait to get contacts that fit so I’m done with this place.

Same lady «helped me sort things out.» She adjusted my glasses and said she didn’t realize she was being rude. She said I should speak up if my glasses are hurting me. WELL, they hurt hours after you said they fit me. She gave me a bottle of lense cleaner as a service. I’m pretty sure you could have given that to me for free when I got my glasses.
Not gonna go back there again. Was treated so terribly. Not worth it at all.

I love love love my glasses. I get compliments about how well they fit my face and how nice they are. They carry lots of great high end brands and really understand their clientele in Madison Park. My insurance covered the chunk of my glasses so that was nice.
Karl helped me pick out the perfect glasses and Dr. Homan was quick and efficient. Love this place and recommend it to everyone!

My glasses were not delivered to me as requested — I am now on business with reading glasses. Go anywhere else.

Great selection of glasses and sunglasses, and they were super helpful with trying on different pairs to find the right one for me. The doctor was great, he did a very thorough exam and explained everything he was doing, would definitely go back.