FedEx Office Print & Ship Center

Came in this morning because I urgently needed to print a passport application form for an appointment less than an hour away.
I went to one of the workstations where you can browse and print, because that’s what I’ve done in the past.
This time, I needed to print something from my Google Drive, and both the browsers they have installed on those workstations are too old! Google Drive refused to load for the Firefox version they have, and while it kinda loaded on IE9 (they have IE9! I just read yesterday Microsoft is deprecating 10 in 3 months), it wouldn’t go past the progress indicator. I tried downloading Chrome, but it failed to install: insufficient permissions to the temp folder!
I also needed something photocopied, so I decided to do that in parallel. Couldn’t figure out how to use the printer, so I asked for help. The employee working there came by and walked me through the touchscreen interface (apparently, I needed to touch the screen where you pay to wake it up, and select a service, even though that wasn’t what the instructions on the printer said).
At that point I noticed that one of the options was to print from Google Drive! And it worked!
So, don’t use those old outdated workstations that charge you per minute if you need to just print a doc from a cloud service.
I would give fewer stars because of the frustrating hardware/​software experience, but the person working there was really helpful.

Their service is great! The people are welcoming and answered my questions patiently. Besides it’s really close to the university. Great experience!

This place is either ‘hit or miss’ — like a lot of things in life — traffic is a mess basically ²⁴⁄₇ in this neighborhood — and frequently there aren’t any parking spots in the lot — which is a MAJOR pain — why else go to Kinko’s/Fed Ex (former business name) if you can’t use their parking lot… The place is frequently *packed* — making genuine customer service very hard to come by (best of luck if you mess up on one of their rental computers… you WILL pay for the time.), to say the very least. Nonetheless, very convenient location — always there despite no longer being open 24 hours like Kinko’s was… Oh well.

Once again, super service and friendly.
I come here 2 – 3 times a year and always same story.

Came here to print off papers for a class, but left as soon as I saw price. 50 cents per page B/​W is 10x the price of Ave copy shops. Not worth it for printing. I cannot speak to other services provided by FedEx

Having a crappy day, come in to ship a package, ask about insurance. «What’s in the box?» «A laptop.» «YOU CAN’T SHIP A LAPTOP IN THAT BOX»
Box is just reused Amazon box with ample padding inside, no shifting items. Never have I heard anything about a «special laptop box», which probably costs an arm and a leg. I protest and finally another guy comes over and says «I guess that should be OK» but at this point I’m pissed off and I tell them I’m uncomfortable with the way I’ve been treated and I’m taking my business to the U District USPS.
I’ve gone in other times with coupons which were gawked at like some sort of arcane rune. «What is this? I’ve never seen this before!» 10 minutes of looking up hard copies of the coupon they do eventually apply it though.

Do you want to west your time? Then go there. I’d rather go farther and spend money and time to other branch then waiting on line for unprofessional people, Ellaine, who served in that branch since 2006, doesn’t know the rules of shipping electronics. Micheal is a professional guy of westing people’s time.

I wish I read the one star comments before coming here. Make sure you know what you’re getting into before stepping foot in here. They will help you and then not tell you what is an additional charge, until the work is done. Wanted to print a passport photo and suddenly, after a few clicks, charged me $ 7. I could’ve copied and pasted myself if that’s what file enhancement means… $ 2 for some bs 5×7 photo too.

The service here is great. They are friendly and they will even sit next to you and teach you step by step on how to use the work stations and the programs even when the instructions are already there for you to read.
The paper quality used by the printer here is better than some of the printing stores on the Ave. The only thing that I sigh about this place is that the services are a little bit more on the expensive side when compared to other similar stores around it.

Horrible experience. They never gave back my flash drive which I realized 10 minutes after I left and called immediately. They said they would hold it on the safe for me. Came back and they couldn’t find it and they acted put off when they were «helping» me. They said they would call me after speaking to the employees that worked that day and nothing. Horrible and incompetent service and I’d never recommend going here to anyone.

«Olivia» one of the clerks was incredibly rude and made me feel like I was wasting her time. I will never go back to this Fedex, awful customer service!

Got things printed here a few times and got what I needed.

Few things are less appealing than being an employee of the FedEx (formerly Kinko’s) Print & Ship Center in the U district — cutting Kim Jong Il’s fungus-​ridden toe nails, volunteering in a cow dung wrestling contest, eating your way through 10lbs of refried beans then riding up a packed elevator to the 101^st floor — and yet, I’ve always received fairly friendly and conscious service at this location.
Because of its location near the U, this FedEx center can get pretty busy, especially when it’s understaffed. Several times when I’ve been in to pick up a parcel, I’ve only had to wait less than 5 minutes. For heavier shipments, the staff automatically lent me their little push cart and helped me get the parcel to my car. The last time I was in to get a passport photo, I was out the door in less than 15 minutes, despite the fact that she was the only employee there.
However, many a time have I seen irate customers waiting for their printed materials, or help on using a piece of equipment (ie. Scanner/​printer won’t work properly, scanner only scanned half of something). Certain times of the day the line ups can get pretty long and straggly, and the quality of the staff varies from exuberantly efficient to barely treading water. Parking can be tedious here as well, since the parking spaces facing 45^th street are entered through the east, though this is not marked anywhere. More parking in the back. My mantra — get your own scanner/​printer.

Excellent service all the way through our project! Very positive experience, much better than other FedEx Kinkos I have been to.

FedEx is a two-​star establishment. Just once I would like to go in here when I have to print or fax or use my laptop without a catastrophe. Just once. I can never get their computers working. I can never get my laptop connected to their stupid printers. Their card machine attached to said computers often won’t take my card either, which is funny, since every other place on the planet takes my credit card. Except for FedEx.
Three stars for the staff. They are pretty calm as I throw a fit, and say all the right words. They pretty much know the software is screwy and they are just there to smile and nod, and can’t do anything, but they try at least to make it less painful with flash drives, cash cards and a lot of helpful hovering when things don’t work. Which is pretty much every time I go into this FedEx.
Sooo…be nice to the staff. They are pretty awesome, and offer great service. FedEx: it is 2013. Please step into this century with technology that actually works.

I came in nervously to print my manuscript to send out to publishers and agents. The staff was fantastic helping me select the best package for what I needed and then, when I found a problem on page 1, they didn’t’ hesitate to help me fix it and change out all the mailings. Truly wonderful staff and service!

Friendly service, I got to the store in a rush and unprepared. He understood that we needed to catch our bus and we did! Super convenient hours! And excellent locations, parking seems open.

I was really mad at the fact that I got the wrong information from them.
I first called and asked if I can use the online print system to design the business cards and then print locally. They told me that is fine
Then I went to the local store and they told me the same thing.
I designed the cards and then I was told that I could not print them locally.
Every thing is from off site.
It wasted me sooooo much time and I would really urge you to make sure who and what you are dealing with.

Everytime I come here, I am treated with respect and friendliness. It’s basically great!
Anything that’s related to shipping, they’ll be able to help you out with, and compared to the UPS store in U-​village, the customer service in this store is fab.
I needed to notarize sth. the other day though and called in to make sure that they do that; however the person on the phone let me know that they don’t offer this service and let me know where’s the closest place I can go to.
Def. coming here for future shipping needs!

Some people are regulars at bars or restaurants. I’m a regular at Kinko’s. Over the past 18 months, I have done a ton of special print orders here and have also shipped a few things, made copies, used the computers/​printers, and gotten new passport photos taken. The staff is unfailingly friendly and helpful — and the manager recognizes me and remembers my special print order at this point, which goes a long way in my opinion. I feel like my business is really valued.
That said, they do have some gaps in communication, particularly when submitting orders via email. They never follow the policy of contacting you to discuss your order before sending it into production. But thankfully, I’ve had pretty easy orders, and I’ve learned to adapt and just call them if I need to. Additionally, I feel like they could really improve their customer service by acting as the print/​computer/​etc. experts that everyone assumes they are and making suggestions for improvements that those of us who are less design/​whatever inclined wouldn’t know — e.g., a logo on the poster I print was pixilated, but they just went ahead and printed it without suggesting I switch it out for a higher res image.
Overall though, I’m extremely satisfied with this location!