Firestone Complete Auto Care

I have been a Firestone customer for many years, but after the terrible service by the 12553 Aurora Ave N Seattle, WA store I might never be again. I had a confirmed appointment, but when I arrived the counter attendant told me they couldn't do the work today. I asked why they didn't notify me and he just shrugged and smirked. He refused to give me his name when I asked, but he is a white male in his 60's. Worst customer service I have ever had.

I know, I know, how good can a chain store really be?
I can’t speak for the other Firestone’s in the area but this location is AWESOME. The staff is super friendly and informative. I went in once thinking I needed some major work and they discovered it was actually a minor issue (break pads out of alignment), they fixed it and had me back on the road in less than 45 minutes!
How many mechanic will talk you OUT of spending money? I’ve been using them for all my vehicle maintenance ever since. Really refreshing to see that level of honesty.
I’ll say it one more time, these guys rule!

I brought my car in because it over heated on the freeway and I needed to find out why, they said it needed a new thermostat and a heat sensor. The price quote is about 500 dollars. My friend who is a mechanic gave them a call because that is really high for a thermostat. Then they dropped the price to around 300 and added the heat sensor for free and offered to do a coolant flush as well. He said there was a miscommunication between him and one of his technicians and the price shouldn’t have been that much. which is sketchy. But my car is there and not driveable, so I did it. Then they tell me my front outter tire rods are bad and I need new ones. The price quote for that was around 600! I care about my car so of course I’m concerned so I go around to get price quotes for that issue and the highest price quote I got from other places were almost 60% percent less than what they quoted me. wtf is wrong with these people. They seem way more concerned about making money than genuinely trying to help people out when there car brakes down. I will never come back or recommend this place to anybody. Honesty goes a long way. And too top it off my car was covered in coolant from it over heating. (Not their fault) they said they would clean it up and be sure it got cleaned up. I picked my car up and it was still covered in coolant… thanks firestone!
(If you don’t know much about cars don’t go here because they are going to take advantage of you)

I got an oil change done on May 23^rd (sat), oil and filter. My maint required light came on the next day. I figured it was because they didn’t reset the oil mileage counter. I reset it but it came right back on a few hours later when I started driving again. I go check my truck. I have no oil in my truck!!! What kind of place is this… I call them and all I get was, «it has to be your truck and not us». Never going back. That simple mistake could of costed me a motor…
Just came from outside, changing/​fixing my oil issue. I take it back some of what I said. I checked the dip stick and there wasn’t any sign of oil. When I went to drain it, I realized the problem. They only added 4 – 5 quarts, which is still too low.

My girlfriend took their car here because of check engine light. They took in the car and did a smoke test for $ 100 without notifying her. Ran the smoke test nothing was wrong and then they advised the simple solution of changing a gas cap and doing what is a free check at autozone or checker to see what the error is. (There is a device that links into cars that describes what error is going on based off a specific code-​available for general purchase too)
The saddest part was the justification from the front desk worker saying «you should have expected that, bringing in a car with a check engine light»
This turned out to be a learning experience, but it’s sad that this place didn’t call her to tell her what was going to happen or what was being charged. My end recommendation, if you go here, is to make sure you write out that they call you before doing work (specifically if you drop your car off early in the morning)

My car died on the road and I had it towed to this Firestone car center. It was late evening, after their hours, so I left the key and a note in their slot. They called me at 8:30 the next morning and I explained the situation. They called again in a couple of hours and said the alternator was bad, which I had suspected. They also told me about a number of other minor problems that I could get fixed while my car was in their shop. I said no, and had no pressure to do more. They called in a couple of hours to say the car was done.
I picked it up mid afternoon and spoke with Steven. He explained all of the repairs clearly and the optional repairs they had suggested. I felt respected the whole time and no pressure at all.
This was a $ 600 bill I hadn’t planned on, but auto repair is expensive nowadays. I could not have gotten the work done much cheaper elsewhere. The charges were fair and the technicians competent. Steven was a good person to work the service counter, friendly and a good listener. I would recommend this Firestone for your own auto work.

I went to do the wheel alignment and waiting in the store, when I saw my car was done, they were still keep talking to the phone and the new customer just came in. I been waiting for a long long time and no one come to talk about my car until I came to talk with them. The other guys in the store was really in a bad attitude. I think they might need a better customer service

Second time I brought my car in there and both cars they refuse to do a standard oil change and try to sell me on synthetic. My car is late 90s and never came from the factory with synthetic. Why offer standard oil change if they refuse to do. Poor service on top of wrong info!

I have been a customer of Firestone in New Mexico for years. I love how you can get everything done and usually good deals for oil change and tire rotation ad well as all over car checks.
As usual I made a appointment. Oil change tire rotation fall check up and back reverse light fixed for $ 72 after tax. They are upfront with quotes and never had a surprise.
I thought I might need new tires and they told me no my tires are fine. Any shady repair place would have told me I needed new tires in my opinion, I was ready to buy as I figured at 35k and lots of recent activity. He suggested chains if I am worried about going over the pass… They don’t sell studded tires and don’t recommend for some reason
I waited in the lobby. Yes the smell of tires was a little much but I got used to it, maybe even felt a little high.. Was in and out in a hour. As always a good place for a single lady like me. They never have taken advantage of me, even when I was ready to spend

First off «Our technicians are prepared for all your vehicle needs from tires to vehicle maintenance and repair services including oil changes, brakes, car battery replacement and wheel alignment services. Let our professional staff provide you with a trusted car service you’ll come to appreciate.» Is a lie! They have no idea what they are doing i brought my car in for a heater core replacement and it took them 3 try’s but then they said okay it’s fixed blah blah nope still leaking will NEVER go back or recommend anyone else to either taking my car to a real shop that actually knows what they are doing To get my heater core fixed.

I went in for an oil change because i had a coupon a week or two ago. They said I needed new tires. Even told me there was a nail in one of my tires and it was unfixable. I went home and had my father who is a mechanic check my tires and he said they were fine and i wasn’t leaking air out of the one that ‘had a nail.’
my sister just went in today and guess what they said… she had a nail in her tire too. when she refused to pay to get it fixed they fixed it for free.
Isn’t that kind of suspicious?
Theres tons of places to get my car fixed so I think I’ll avoid this place.

I’ve always taken my car here to get routine oil changes, but this past Saturday, I took it in to get an oil change, tire rotation, transmission flush, spark plug replacement, and a fuel system cleaning and I have to say that I am VERY HAPPY! First of all, I’d like to comment Steve, who took my phone call on Friday evening after 7 PM, which is when they close — he was very knowledgeable and answered every question I had. When I took my car in, Mike helped me at the front desk, gave me a discount with the coupon I had, and was very helpful! The best part of this experience was the turn time! I had taken my car in at around 8:20 AM and for that much work, I expected at least until the mid-​afternoon for it to be completed, but around 11:45 AM, I got a phone call saying that it was ready for pick-​up. Again, Mike helped me when I went in to pick my car up and he was very helpful and courteous. Steve and Mike, thank you for your help and knowledge in making my experience at Firestone great as always! Will definitely be coming back time and time after again! ⁵⁄₅ stars!!!

Was excited to get an appointment to get new tires installed the same day I called. I had done my research online at
and knew the exact model I wanted for my Acura. They had them in stock so I was good to go. Arrived about 10 minutes before set appt. time to checkin & sign papers. Was told it would be an hour & a half so I figured I’d go kill time looking around Lowes next door then sit in Jack in The Box drinking a soda & reading my book. After an hour & a half and no call I called them and was informed it would be another half hour. :(Oh well. I was watching the local hookers working the parking lot & being amused so at least I had something to do. Went back after 2 hours was up & paid & got car shortly thereafter. I had found on line there was a rebate available for purchase of tires & an alignment but they did not mention this to me. Do your homework & find things out for yourself is what I advise.
Could not handle sitting in the lobby to wait because it reeked of tires.

I believe this store has new management, so I decided to give it a try. Mainly, I came here to replace my old Bridgestone Potenza RE960 tiees (rated for only 50K but I squeezed 65K without much of a problem). Bridgestone and Firestone are the same company, so you won’t find a better deal on these tires at Costco, Discount, or the like – and certainly not the dealers! The pricing on the tires were great, especially considering they threw in lifetime replacement and free mounting/​balancing.
I also had some service work performed: new front brake rotors and pads, as well as routine work (oil change, filter change, alignment). The brakes don’t squeal anymore, and the car just seems to drive very nicely. I think I can get another 100K out of this Honda after all!
I’m happy with the quality of work and pricing. Ask for Brady, I think he is the manager and also a Seahawks fan.

I’ve been taking our cars to this Firestone location for many years. They are always courteous, honest, and reliable. I tend to keep cars a long time (we have a 1997 Honda and a 1998 Toyota), and appreciate their diagnostic and repair expertise in keeping my cars running well all these years. When I have waited in the store lobby while work is being performed they have always done the repairs in a timely manner. I’ve bought tires here, too, which have worn well. An easy choice for me to give this facility five stars.

This location is unlike any other. Tim leads a team of specialists that not only know their stuff but have insight and intuition that not only diagnoses problems but helps save you money. Can you imaging? SAVE YOU MONEY !
I’ve had multiple experiences with them and each and every one has been EXACTLY what they said. Wow. Gotta love ‘em. WOOT! Tim! Courtesy of James Locklear

Easy, usually same day appointment. I’ve had a few things done to Previa here: valve cover gasket the most serious. Open on weekends is a plus. Oil changes, belts, tires. Get 10% off when you use a Firestone CC.
Update: I replaced the Previa with a Sienna (mistake) and took it to firestone for a front brake rotor and caliper bracket issue. It took 3 or 4 trips to this Firestone to get the problem (probably) repaired. The extra trips are annoying, I’m not sure if its Firestone or my car to blame.
What I will say is that I am impressed by how they have stood by their work to redo the repair a few times for no extra charge. I can tell my numerous returns piss them off but they are reasonably polite to me as I return time and time again to get this brake issue fixed.

I usually bring my car to Firestone in Bremerton, but I’m starting to get tired of the long distance travel and wanted to go somewhere local. I had my second axle of brakes done here. I had a quote from my usual Firestone and it was easily honored here. My visit here was pretty straight forward and pleasant. I’ll probably make this my usual go to place.

This place is the stereo-​typically bad mechanic shop. They try to sell you services you don’t need, and do a horrible job. I took my wife’s 2006 Subaru Outback in for an oil change. The guy tried selling me belts and an air filter, when I know that they were replaced about 3000 miles before when I had the 60k mile service done at the dealership.
Left with just the oil change, and noticed that the car was running a bit rough. Had the car checked out, and found out it was a quart of oil low! It does not leak or burn! I would NOT go to them.

I don’t really have good things to say or bad things to say about this place so I feel like giving this place 3 stars to be neutral.
My car had been making weird noises the past couple of days and today the ‘check engine’ light came on. I swore that I had taken it in for an oil change not too long ago so I didn’t think that was an issue. Some friends and I had gone down to North Plains, OR last weekend so I thought maybe the long drive might’ve triggered a belt to come lose or something. anyway, I recently moved to Capitol Hill so I had called the location on Westlake and in Ballard for an appointment but both were busy. I used to live in the Northgate area and have taken my car to this location for oil changes a few times so I figured I’d call to see if they had openings. The guy on the phone said they’d be able to help me out, without setting an appointment so the boyfriend and I made the trip up. They gave me a complimentary check up, since I had told them about the weird noises and me thinking it was a belt issue. Turns out my poor car, Big B, had no belt issues but she was really really thirsty (yeah, my bad…) and needed an oil change.
Anyway, they have always been helpful for what I went there for. No extra friendly-​ness and no BS either. Though they haven’t tried to sell me extra services, I’ve learned in the past that these places are always going to offer those extra services — you just have to be the one to say yes or no to their suggestions and stick with it.

We live really close to this location (like walkable which is great in a snowstorm).
We had a blown out tire on a Saturday night in a snowstorm.
They are open on Sundays.
and, yet, we chose not to go here (buh-​bye Manager’s bonus based on tire sales) because the guy on the phone was so unhelpful and had such a bad attitude. He actually suggested I stay home instead of coming to him to get new tires when I clearly needed new tires to get anywhere in the first place. He just really didn’t want to be at work and clearly didn’t want to do any work, so we were happy to take our business ($ 800 worth) down to Firestone Ballard. Those guys had GREAT attitudes and were immensely helpful.
Sometimes you have to venture out a little further from home to get treated like a neighbor.