First & Spring Park

Thursday (⁸⁄₂₇) I parked in the garage of 1^st and Spring for my first time. I work directly across the street at 1121 1^st ave. I attempted to leave the garage when the machine read my ticket as «invalid» I contacted the assistance button on the machine and spoke with Brian, whom was very helpful and friendly. He advised me to take my ticket to the gate, and someone would assist me further. From that point. It was a nightmare. Not only did the employee at the gate speak nor understand merely any English — he had no idea how to help me exit the gate or how to help me fix the problem that my ticket was not reading properly. He kept handing me his iPhone telling me to call his manager. after about 20 minutes of being stuck in the garage and frustrated I began to videotape my incident on my phone which I am more than happy to send to you to realize how your employee treated me. I was stuck in the garage for over 35 minutes due to YOUR malfunctions. Late picking up my daughter from her first day of kindergarden. I am very unhappy. THENNNNN a few day ago. Parked there again, just to give it another chance. Sign outside says 12 $ early bird special (6 hours minimum and have to be in by 9am) I worked my 9 hours. was in the garage by 8:45. I go to leave and was charged 14 $. so incredibly upsetting. I emailed, filed a website complaint, called and have got no response from management.