Franciscan Prompt Care – West Seattle

I was recently seen in this urgent care clinic. When I arrived I was informed there was a 2+ hour wait, no problem this is an urgent care and I was so ill I had no other place to go, however I could sense the tension amongst the staff. A few observations, 1) One of the nursing staff had her badge turned around so I could not see her name so it was hard to address her and she NEVER did state her name. She told me to go room 1 to be weighed and then on to room 4 but the way she addressed me I felt like I was in Kindergarten. Completely obnoxious and disrespectful!!! I mentioned to my neighbor who had the same experience when she used this facility, esp. with this woman, she has long brown hair and glasses and is approximately 20 – 25 years of age. 2) While waiting in the lobby one of the receptionists with glasses was telling outrageous, personal, sexual stories to her coworker. She was not quiet and I could see her co worker was very uncomfortable with the conversation and It made me blush. Is this really how you want your business to be acknowledged??? 3) Many clients came to the desk and were upset that their insurance was not taken at this clinic, perhaps you could put some sort of sign up to advertise the insurances that you do accept. 4) As an outsider looking in, I can tell this medical team needs a team building exercise. You hear a lot and see a lot in a 2+ hour wait. I was seen last Saturday, 1÷16÷16. Upon checkout the other receptionist who was not telling her life story, her name was Jennifer went out of her way to apologize for such a long wait, asked if I wanted to schedule a follow-​up appointment and asked if I wanted to cover my co pay. I actually felt sorry for her. 5) I am a client I should have the respect of knowing who is assisting me… name badges are of no value if you can’t see their name, just saying…

Front desk is rude especially the woman in glasses and Long wait 45-​an hour average. If you’re willing to put up with that kind of bullshit then franciscan is the place for you.

Waited two hours just to be seen by a nurse and sent on my way, doctor kept seeing other patents. I thought it was first come first served. Never coming back again

Be ready to wait a looooooooooong time. They must be understaffed for a Saturday. Hour and a half after an «estimate» of 45 minutes when checking in.

I can’t compliment Franciscan Prompt Care enough. I just moved from LA and have been battling a miserable ear issue for the last week and a half. The front desk staff was efficient at checking me in and Dr. Putman was friendly and knowledgeable. I was feeling better within hours of my visit, thanks to their attentive and competent care.

Alright. Deep breath.
Highline had been offering mediocre service before the switch. I was excited to see an alternative and maybe an improvement to the care they provide once they made the switch to Franciscan. NOPE. It’s worse.
First, the first impression of any business is the phone and front counter help. They are THE RUDEST. Interrupting, hair twirling, answering the phone while talking to you with no «excuse me, let me answer this».
Seriously, tanning salon help at best. (No offense tanning salon girls) just saying that Franciscan Urgent Care seems to be hiring high school students with no experience in customer service.
Fever and chills with a deep cough, went to urgent care. Waited 2.5 hours.
Took a chest X-​ray. Exact words «X-​ray is beautiful».
Sent home with a diagnosis of a SINUS INFECTION.
3 days pass. Elephant is still sitting on the chest. Bad, deep cough. Cannot catch breath. Made an appt with regular dr downstairs.
Takes one look at the SAME CHEST X-​RAY and says «this is bronchitis. I don’t know how they missed this».
Untreated, bronchitis can lead to pneumonia.
They are running an urgent care with medical licenses obtained from a Cracker Jack box.