Green Maid Easy

Pathetic. Do NOT use under any circumstance. The worst company I may have ever done business with. Ever.
Took weeks to get a response back when trying to schedule appointments, and many times just got ignored. Refused to provide more than one cleaner, which is what I needed to get the work done in the time allotted. The just said they would come back in a few months (???). Tried to reschedule due to an unexpected work trip, and was simply told it wasn’t possible.
Scam artists. Avoid.

The cleaners did a below average job. They were cleaning just for the heck of it. They vacuumed in the centre of the hall without trying to reach any hard corners. They did not clean the sofa. Superficially cleaned the kitchen top. Refused to change the bed sheet covers– apparently it is not a part of the groupon deal. Overall did a sloppy job.
The only hours the owner was willing to schedule them was monday to friday between 10 and 4. I work full time. (If I was not a working woman, would I not clean my house my self?) I had to work from home to get my house cleaned.

I have been using the Groupon deals to search for a company to be my regular cleaners. Sadly, I don’t think Green Maid Easy will be the one. The Groupon promised a deep cleaning and I specifically asked for the oven to be cleaned. The cleaners were about ½ hr late. The clean was adequate but not what I would call a deep clean. The oven and stove was not cleaned at all. There was still dust around the baseboards etc. Instead of the things I asked for they spent time doing things that are easy for me to do, like vacuuming the (machine washable) rugs. On the bright side, scheduling was easy and the staff seemed pleasant. My advice if you have yet to redeem your Groupon would be to stay and supervise the work — my mistake was not doing so.

Sigh! This is the first review I have ever written, and I wish I had something good to say. My husband purchased a Groupon for me to get the house cleaned… so sweet of him. Sadly, when I came home excited to see my newly cleaned house, my excitement was completely deflated. My floors were dirty… I could see that «mopping» was attempted, but no rugs had been moved, but «mopped» around. My kitchen floor literally had clumps of dog hair that were matted with water in the corners along with general debris everywhere.
I specifically asked them to wipe down the cabinets in the kitchen, and dust the top of the fridge. The top of the fridge wasn’t touched. still as dusty as when I left it and only half of the cabinets were wiped down. And by half, I mean that they didn’t clean the glass, which makes up half of my cabinets.
At this point I was scared to go into the bathroom. I found that the base of the toilet had not been wiped down, hair on the floor… and in one of the bathrooms, the garbage had not been emptied. Seriously? How is this considered to be a deep clean.
One of the other things I asked them to do specifically was to wipe inside the window sills… yeah, they weren’t even touched.
All around completely dissatisfied and will never recommend this company to anyone!
My recommendation for Groupon is to be careful who you partner with b/​c a company like this is a poor reflection on you as well. We are likely to use a different site to purchase from.

In truth, after our home was cleaned it did look good – though there was nothing «deep» about it: it was just cleaned, nothing special. However, just getting them here was a nightmare. First, they missed their first appointment with no notice and only apologized and acknowledged it after we called to complain; second, they missed their second appointment the next day, arriving several hours (yes, SEVERAL HOURS) late, making us late for our own appointments (after being late two days running, you’d think they’d simply call us). We had to return home from our errands because suddenly they were in the neighborhood. It was extremely hard to communicate with the person who came to clean as well as the person on the phone: both seemed unwilling or unable to understand customer needs (this is me being polite about it). I simply don’t understand how this is actually a business and how Groupon managed to take them seriously. We’d bought two from Groupon and promptly had the second refunded.

I purchased a groupon to Green Maid Easy and had a wonderful experience. I have a 2 bedroom/​2 bath 960 sq. foot condo and I also have two 55 pound dogs who shed ALOT. I came home and my home was SPARKLING!!! I simply poured myself a glass of wine, sat in my easy chair and enjoyed the cleanliness and the spotlessness. If I could duplicate that, I would!
The ONLY issue, and this IS a significant one, is their pricing. They are approximately twice as expensive as all the other residential cleaning services out there. That is detrimental to me scheduling with them again unless I see another deal out there.
They did a phenomenal job — I just wish i could afford them every two weeks or even every month!

* Changing to two stars vs. one.
UPDATE: Since writing this review, I’ve received multiple calls from the owner who has always been easy to work with. She understood my dissatisfaction and insisted on having someone come and re-​clean for free, or to send my money back. I wonder if the company got overwhelmed because of all the groupon/​living social purchases… still — they advertise as being green — but the cleaners just used all of my personal supplies!
I won’t be taking up her offer for re-​cleaning, but it’s definitely nice that she offered.
2^nd UPDATE:
I got a letter in the mail with my check back. She was very upset about this review — but hey, it is what it is. I do appreciate that she tried to fix the matter — and just gave me my money back.
First off — it’s worth noting that I NEVER have written a review for anything before. I just was so disappointed that I had to sign up for Unilocal and voice my opinion.
I really wanted to like Green Maid Easy. I purchased a three hour deep cleaning for $ 75 bucks on Groupon — there was obviously some confusion with the deal. Originally it stated something along the lines of 2 people for 3 hours. When I made the appointment she let me know that it was for 1 person, or 2 people for 1 ½ hours — additional fees were 25/​person/​hour. Fine. I went ahead and paid for an extra hour knowing that I have a four bedroom 2k square foot home. (I am OCD when it comes to cleaning my house, but we are having guests stay and I wanted to take the extra step and make sure my house was spotless.)
Two ladies came, they were pleasant and relatively friendly. My main priorities were to have the 3 bathrooms cleaned, everything dusted, my bedroom and the guest room cleaned. I got home when they were half way finished. First thing I noticed, the house still looked exactly the same. One bathroom had been cleaned and my bedroom was being worked on. The bathroom they cleaned had streaks and hair still on the counters. I do have to say — the one lady who cleaned my bedroom — did a pretty good job.
One lady spent the whole 2 ½ hours dusting the downstairs. She did vacuum and sweep — but the floors are still covered in hair, dirt and dust. I wouldn’t care if she actually did a good job at dusting. I went to go open the blinds, ran my fingers across them and still had a film of dust come off. I asked her to dust them — and she told me she ALREADY did.
When you hear «Deep Clean» you expect no streaks, to see your reflection on countertops, and should be willing to lick the toilet, clean. That is NOT what you get here. Green Maid Easy needs to change the name from Deep Cleaning — to «eh, we’ll just make it look kind of clean… but only just kind of.»
As they finished «cleaning» I checked the groupon and Unilocal reviews — had I seen these reviews first, I would have never purchased the groupon. In the two and a half hours, all I can tell that was cleaned was my bedroom and two bathrooms (one of which I actually cleaned myself just last week). Oh and the door rugs look clean. Other than that — I will have to go back and clean. How frustrating is that? I have to GO BACK AND RE-​CLEAN WHAT I JUST SPENT $ 125 TO HAVE CLEANED.
I had $ 20 bucks to tip each of the ladies, but I was so bummed out, I ended up only tipping them each $ 5 bucks. That’s how much of a sucker I am, I still tipped them for my dissatisfaction. Shows you how nice this review probably is.

I purchased a Groupon/​Living Social deal for a two person cleaning crew for two hours. For that I paid $ 69 dollars. I have a one bedroom/​one bathroom condo, and I thought for that much manpower, my condo should be really, really clean.
As it turned out, I had to wait over almost two months to schedule an appointment with Green Maid Easy. The day before the appointment the owner called me to say one of her staff had been injured and I’d only have one cleaner on site. I was already prepared to have her come, so I thought that was fine. I wasn’t here when they did the work, and they seem to have done a good job, but I pay less than $ 69 for a better job with another company that I’ve used. For example, the bathroom counter was wiped down, but they didn’t seem to notice that it was actually sticky and try to remove that residue. For 4 «man» hours of cleaning, this place should have been spotless!
Yes, they did a standard job cleaning, but $ 69 was no bargain for what I got. I think I’ll just go back to the other company I was using before.

Do I have to give a STAR??? How can I give a STAR to a company that never even did anything to TRY and earn one? After two times of trying to set appointments I have to say this company FAILED all around. Not even sure they know the meaning of CUSTOMER SERVICE! The owner, Mirella was a total, well, I have to keep it clean, moron! She was rude and trying to basically weasel her way out of doing this job while trying to steal another $ 35 for a cancellation when her employee was scheduled for NOON (she states ‘around’ noon) and showed up at 4:30, never came to the door and drove off. How is that a «cancellation’?? These discounted sites are to help small business’ grow, but with stuff like this going on, they will STAY SMALL. I am glad I can write a review about it to warn others to stay away. Thanks & hope you listen :)
OH goodness, can’t leave review without at least one STAR ~ If I had my wasy NO STAR WOULD BE GIVEN!!!

Bought a 3-​hour service on Groupon. The pros: it was very easy to book. The cons: The cleaner showed up an hour late, took an hour to clean our kitchen but failed to wipe down our fridge, didn’t dust the stair rails, and in three hours only cleaned one full bathroom, kitchen, living area and one bedroom. When I called the owner about my concerns about how quickly the service was getting done I was met with a defensiveness that was shocking. When I told her that my 3BR townhome can usually be cleaned in total for four hours, she said comparing cleaning companies is like comparing apples and oranges and said she would just have her «girl» leave if I complained to Groupon about the service. With a pricetag value of $ 195 for 3 hours, I would feel much more irritate if I didn’t pay $ 75 on Groupon. Rip OFF…

I am a clean freak and this team exceeded my expectations! Thanks!