Greenway Moving & Delivery

I called Greenway after being recommended to them by the Stor-​House in Bellevue (which I’ve given a 5-​star review to). Although Greenway appeared to have a stellar reputation so far, they lost it with me. The day before my move, I received a confirmation call on the appointment (which I had made several weeks in advance) and they asked if it would be ok to move the time back by an hour to 10am. As long as we were done by 1pm, I would be fine, I said. Petra assured me that would be enough time. Day of, they arrived 22 minutes late. Apparently they had booked an «emergency» move before mine INTO the Stor-​House, so they thought they would be efficient. However, after moving the other guy’s stuff OUT, they were not able to start MY move until 11am. I discussed this with Roland, who was there supervising, but he seemed dismissive about my time concerns, convinced that we would be done on time. The two guys providing the muscle were super-​nice, but because I was so concerned about the timing, I ended up helping them by loading trolleys and what not. Due to traffic, we didn’t even arrive at my new apartment until 1pm. When I expressed my concern about this to Roland, he was indignant. I told him he needed to give me a discount, because not 24 hours ago I expected to start at 9am, and we didn’t start until 11. I had wanted it to be done by 1, and it was already 1. Roland refused to acknowledge they had done anything wrong. He repeated that he has never been late before (as if that had anything to do with my situation). He did not acknowledge that they had essentially double booked and did not plan properly. He threatened that if I did not pay him in full for the time spent, he would drive off with the truck with all of my stuff still in it. In the end, the move was finished at 2:30. I paid him for the time because I just wanted to be rid of them.
Needless to say, his stubborness and unwillingness to own up to his own planning mistakes will likely cost him more money in lost business thanks to this bad review than he would have lost had he done right by me in the first place. 2 stars because my move was completed, and the guys doing the moving were lovely (they apologized profusely for the whole 3 hours). But –3 stars because Roland himself was rude and completely unwilling to admit to his obvious mistakes. I cannot in good conscience recommend them to others.

I have worked with Roland and Petra from GWM on several occasions, I have worked at the Stor-​House Self Storage in Bellevue for three years and during that time I have seen a ton of incompetent moving companies, until we met GWM we really didn’t have a moving company that we would recommend, sure we had flyers and such but nothing we would actually recommend. After GWM helped two of our customers and they both had fantastic things to say about GWM we continued to refer them and everyone has been happy. Very professional and they arrive with a nice clean truck, Roland the owner also supervises his employees while they are here on the lot and that is quite rare to have service like that and such attention to detail, especially from the larger moving companies. You can’t go wrong with GWM :)

We hired Greenway Moving and Delivery to move my mom’s belongings from Longview to West Seattle last week after communicating with Petra about the details. I found the entire experience to be of the highest quality. We were quoted a price, given estimated time of arrival, +/​-​30 minutes, and a call from Petra the day before the move to confirm. Justin and Zack arrived 30 minutes early. They were polite, organized, professional and careful with all items. My mother was also very satisfied with how Justin and Zack took the time to place her furniture where she wanted it, and commented on the wonderful job they did