Greg Nunn – State Farm Insurance Agent

I’ve been a client of Greg for 9 years, State Farm for 15. I insured 2 vehicles and a house. I received a call from Chandra to say that my car insurance was going up $ 30. The reason she gave was vague, stating that your rate either goes up $ 30 or down $ 30 every 6 months based on accident rates. I found it strange she would call, because all it did was raise red flags. This was the second rate hike of $ 30 for that car in a year and my other car had gone up 30%, to the point that I was now paying $ 235 more than I was last year for 2 cars. I’ve never made any claims, have a clean driving record and my driving habits have not changed. So I asked why there was such an extreme hike without any logical explanation. She said she would review my policy with Greg (who was in meetings) and get back to me. A month later, not hearing anything, I followed up via email. No response. So I called Chandra. She said that she was going to respond but had been «out for a few days last week». So I said if Greg didn’t call me back by the next day, I was going to switch providers. Not hearing anything I called the next day (today). I spoke with Kirsten and said I wanted to cancel my policies. She put me on hold because she needed to «restart her computer.» She asked if I had gotten Greg’s voicemail. I had not because he hadn’t left one (let alone called) but was explained to me as «must have been some technical glitch». From my standpoint, all I’ve heard are excuses, rates are hiked for no logical reason and Greg is fictional being. If this is the experience I get as a customer who has made no claims, I can only imagine what it would be to deal with them if I needed to make a claim. So I noped out and saved $ 400 a year with the competition.

I love Greg Nunn State Farm Insurance… The Staff is Awesome!!! Chandra is my agent I usually work with. She goes above and beyond to help with whatever the situation may be. Reading some of these reviews I see it is very easy to point out the bad or one mess up. I have worked with them for years and no business is perfect, yet they strive for the best customer service. I would recommend them at any time… They are fun, comforting, caring, and I stop by at times just to catch up with them.
Sincerely,
Sid

I got my notary public bond here. Super easy process — just a few forms to fill out, and then the gal (a notary herself) was able to print out what I needed to send in to the state to get things finished up so I could get my stamp. Everyone was really nice & there was easy (free!) street parking within a block (and paid street parking right out front).

I decided to use Greg Nunn as my State Farm agent when I moved to Seattle a year ago. I purchased a renters insurance, umbrella, and auto insurance policy. The only interaction I had with his office during the life of my policy was when I initially created the policy. I initially talked to someone in his office to setup the policy so I did not get to deal directly with Greg.
Nearly a year later when I called Greg to open a new policy at a new apartment. I had a brief conversation on the phone after which he instructed me to e-​mail my request to his e-​mail address (which is not even a state farm address). I did not receive any acknowledgement or receipt of response.
A few days later another employee from his office contacted me to let me know that my new renters insurance policy was setup. I logged into the State Farm web site to review my policies and discovered that my original renters’ policy at my existing apartment had been cancelled.
I contacted the representative from Greg’s office to ask about this and he said (on ¹¹⁄₂₄), «You will still be covered for the XXX location for 30 days from the start of the new policy (XX/​XX) so you will be covered through the XXth. Let me know if there is anything else I can do for you.»
Fine, so they accidentally cancelled my renters insurance policy but informed me that I am still covered until I move out of that apartment.
¹²⁄₁₁ I received a phone call from Greg that he needs me to pay $ 15 to make sure that I continue to be covered otherwise none of my belonging are insured. What??? First off, this is a bit last minute. Secondly, I have paperwork and e-​mails assuring me that I am covered. Third, is it really a good idea to call a customer to ask them to pay ($ 15) because you messed up? When I expressed my frustration he said «Just a minute…» as if he was going to check into something and then immediately hung up.
First, this is very poor customer service. For a company that prides itself in keeping insurance agents (which many other companies no longer keep on staff) this is a very poor reflection on it’s customer service. Further, hanging up on someone rather than trying to resolve the problem is very unprofessional.
I will definitely not be doing business with Greg Nunn’s office in the future based on this experience.
If I were to suggest how this experience could be improved I would say that there were a few problems with the relationship:
1.) Customer service is about the customer. If you make a mistake you need to make it right with the customer NOT come to them asking for money and then act unprofessionally.
2.) The entire process of purchasing insurance is very opaque. Please be more transparent and keep the customer in the loop on what is going on with the policies. Acknowledge receipt when a request is submitted by the customer and let the customer know what actions are being taken so that they can be corrected before it is too late.
3.) The insurance agent should be working with the customers rather than delegating this work to his office workers. When I signed up to purchase a policy from Greg Nunn I thought I would be working with Greg. Turns out this was not the case. It makes me wonder why State Farm needs agents at all if this is their policy.

A colleague recommended Greg saying he’d been with him for years and was very happy. State Farm was able to offer a lower rate with better coverage than Geico so I decided to go for it.
Unfortunately, I was in an accident but I’m very impressed with how I was treated by his office staff as well as by State Farm. At the scene I called the office because I was unsure what to do from there. They took the details and connected me with the correct people. They even took care of the other driver by getting them a tow and a rental that day. The folks who coordinated services made sure I had a rental and tow. They followed up with me to check in on things both Greg’s office and the folks managing the next steps after the accident. The process has moved quickly and even though my car was totaled I was offered a fair assessment and all of the data I needed from them to make a decision.
When stress from an accident comes into your life, the vendor-​client relationship becomes integral. I’m a HUGE fan after my experience and will continue to recommend Greg Nunn and State Farm based on this experience. In fact, I liked them so much I just recommended them to my folks!

I was frustrated working with this office. After ten years with their office, and no need for their services, I received «alarming» phone messages. Their receptionist left «urgent» voicemails for me. When I finally reached the office, she was demanding about acquiring personal information without explaining why the information was necessary. When I finally reached Greg Nunn, my main agent, he was rude, abrupt, and equally unable to answer my questions. I would highly discourage anyone from using this office. Do not expect customer service here.