Immediate Clinic

Had a poor experience here and would only return if I couldn’t get in to see my normal doctor and had no other options.
I don’t know if they had someone call out sick, but ended up waiting for about an hour and twenty minutes before I could be seen. There were only two people in front of me.
Doctor seemed to be in a hurry and barely asked about what I came in for. He didn’t seem to really know what he was talking about and skimmed over treatment.
They then told me to wait in the room while they finished some paperwork and forgot about me. 20 minutes later I came out and asked if I could leave and they apologized for having forgotten about me.
Front desk tech was helpful and professional. The only positive part of my experience.

When I can’t get in to see my primary care physician, the staff at the Holman Road Immediate Clinic takes very good care of me. Thank you for such great care.

This is the first time I’ve had to visit a «walk-​in» type of doctor rather than seeing my primary care physician. I did some research on line to find one not too far from my house, and I was happy to see I could make an appointment on line. I arrived when I was told, had the usual and basic paperwork to fill out. Was quickly seen by a medical assistant who got my history and took my vitals. He was nice enough, but seemed pretty unsure of himself/​what he was doing. My guess is he’s new to the job. A few minutes of that, and then I’m ushered to another room where I’m quickly seen by the doctor. I knew what was going on, and what I needed, so it was a fairly simple/​straight forward visit.
I’m pretty sure I should have paid a co-​pay, but they told me they would just bill me when I asked if anything needed to be paid. I’ll update my review if I get any hassle there.
All in all, I was pleased with the promptness, facilities and ability to make an appointment ahead of time when I could to avoid waiting in an office for too long. If the need arises, I won’t hesitate to go to the Crown Hill Immediate Clinic again.

EDIT:
Posting a Unilocal review got their attention but instead of replying with a phone number that I can call they said «your feedback has been considered». A major point mentioned in my review was getting someone from there to talk with me about the charges. Still no meaningful reply and still no contact information given from their side. I am considering approaching the WA board of nursing & the HHS and asking them to intervene. Future customers had better learn from my experience.
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ORIGINAL REVIEW
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My experience going to this clinic was absolutely terrible. I got there with the symptoms of fever and coughing, and had to fill out the usual barrage of paperwork. I was the only one in the waiting room and still had to wait for a long time.
I asked about payment options since I knew that my insurance had a really high deductible for everything except for a few services. They said that my insurance covered everything and I did not have even a copay for the visit, so I gave them the insurance details. First mistake — never trust Immediate care’s word when they say that they checked and insurance covers everything. NO IT DOES NOT. If they had told me that I have to pay against my deductible or if they were not sure and had asked me to call my insurance to confirm, I would have confirmed the coverage with my insurance and then asked them about alternative payment plans. I was never told about alternative payment plans. No payment options were discussed with the patient. This was the first violation of my rights as a patient. The patient (me) was not informed of their options at all.
Then I was taken to get my weight and height and blood pressure measured. They had a trainee instead of a full-​time employee do these measurements. I was never asked if it was OK if the trainee did my measurements instead of the licensed professional that I was being charged for. I was never given the option of saying yes or no. I have had trainees check me before but the patient’s consent has to be obtained. Another gross violation of a patient’s rights. The trainee did not know how to do half of the things and messed up some metric, and so his supervisor had to come and make the trainee do it all over again. All of this was done without my permission. I never gave my consent for this.
Then I was finally seen by a nurse who was misrepresented as my doctor. An FNP (Family Nurse Practitioner) cannot be represented as a doctor. That is misleading and literally illegal. The third gross violation of my patient rights.
The nurse sent a staff member in to administer a nebulizer treatment. She was really rude and just stuck the nebulizer in my nose and left without a word. McDonald’s workers treat their burger patties with more respect. It was never explained why (if) the nebulizer treatment was essential and what was the cost and what were my options. The clinic cannot administer a non-​time-​critical treatment to a patient without explaining the necessity and the cost of the same. The cost was never discussed with the underlying tone of «your insurance covers it». Big lie, since my insurance did not cover a single cent of it. Another violation? The count is up to 4 illegal violations now.
Then a couple of months later they send me a big giant bill. The clinic had coded my visit a level 4 visit. For reference, there are only 5 levels of a visit. Someone coming in with a sword through their skull would be a level 5. Apparently my fever and coughing was just one level below the level 5. I guess that they had counted the extra time taken due to the trainee’s incompetence as time used in administering medical care and had thus been able to bump up my level to level 4. Unethical and corrupt practice? You bet.
I usually don’t vent my frustrations in the form of a review until I have talked it over with the business and the talks are going nowhere. But after receiving the bill, I attempted to talk with the billing department. It is a frustrating experience because even after leaving 3 messages over the last week on their voicemail I still haven’t received a single call back or acknowledgement. If they are planning to bully me by not answering my calls and hoping that I pay the ridiculously hefty bill (for substandard and some illegal services) that they asked for, then they are mistaken. I would seriously consider taking them to small claims court and also reporting them to the DoH Nursing Commission for irregularities.
It’s frustrating and quite frankly ridiculous. I recommend that anyone who is planning to go here should go somewhere else. Somewhere that cares about timeliness, accuracy and fairness of billing, proper medical and accounting procedure, and the welfare of their customers.

Convenient location. Great doctors and PAs. Friendly staff. But they really, really should consider having two doctors/​PAs/​ARNPs on staff all day.

I’m sorry others have had such a bad experience here, but from initial phone call and SAME DAY appointment set through pick up of the prescription they wrote me, I found Immediate to be impeccable.
The front desk staff is cheerful and kind, and their phone etiquette is great. The check in was just as easy– simple intake form and they took my insurance without any hiccups.
I didn’t wait long before I was ushered back and helped by an equally friendly and efficient MA.
The PA took a little longer, but he was helpful and listened to my symptoms really well. Off with my prescription and I’m already feeling much better!

What a great place! Found out the whole family had strep and had myself and husband seen here. It was far better than my PCP appointments. Everyone was very friendly, quick and efficient. I would most definitely recommend this place to everyone!

Normally I never write reviews on here this will actually be my first, but I was really outraged by this experience. Went in today with my boyfriend who had a terrible sinus and ear infections and saw Brian Russo PA-​C. He prescribed him a mild antibiotic amoxicillin when he had yellow to brown to green colored mucus coming out from his nose for two days plus nothing for the ear infection. We called back and asked him to prescribe a/​b drops for the ear which are prescribed by many doctors to relieve the pain not to treat the infection, but once again he didn’t want to prescribe it since he didn’t think it was necessary to give an analgesic to relieve pain from the ear infection ! Plus the overall bill was $ 320 coded for ear infection and was it even treated?! Besides he gave zero recommendations for a decongestant or even to use a simple saline wash such as a Neti Pot. My point being why where we charged $ 320 when the ear infection wasn’t treated a simple antibiotic was prescribed and zero recommendations, this just gives PAC’s a bad rep.

I went in to have a wax removed from my ears in order to have a hearing test– the only thing they tried were what I can do over the counter.- and the fee they charge the insurance company for all that? over $ 200 for me just sitting there and having one ear irrigated with no results. Perhaps it is my fault for assuming that doctors were doctors, it seemed simple enough to me, my ENT nurse said a GP could do it– guess there not GP.

I showed up 5 mins after doors opened. There were already two people in front of me so I was third in line. After waiting for over an hour, I still had a 30 – 40 min wait ahead of me somehow. So two people in two hours, explain how that is anywhere near «Immediate». Waste of time and lesson learned.

My son visited this clinic on an urgent need to remove a deep splinter from his foot. The doctor performed «surgery», theoretically removed the splinter and charged us $ 600 (the bulk of which we paid due to deductible). Two weeks later he had to go to the hospital with his infected foot — and the doctor removed a 1.5″ splinter — all with new charges. I issued a complaint with Immediate Clinic and gave serious thought to small claims court. I have been completely ignored. So apparently this clinic and it’s doctor are not able to perform a complicated procedure as removing a splinter but are completely competent in charging $ 600 for their incompetence.

I have had to visit this location twice now and both times thought it was a first rate facility — especially considering it was an urgent care. In the past urgent care facilities I’ve been too are EXTREMELY slow and the doctors don’t seem to care. That is not the case here. Also huge plus because you can go online and book an appointment so you don’t have to wait when you get in there!

I cut my fingers pretty good on a Saturday night doing a house project. I showed up with 30 minutes left of the clinic being open. My first thoughts in these situations is that I will be waiting forever even if no one else is there. In this case, I got in very quickly, quite «immediately» as the clinic name indicates. Probably not always the case, but for people trying to get out of there on a Saturday night, they were all extremely present, attentive, and friendly to work with. I am glad this clinic is near my house and hope it lasts. Clean clinic and professional staff. Thanks, Kristen

I’ve had 3 very positive experiences, so far, at the Crown Hill Clinic.
Firstly, I appreciate the brisk and efficient, welcoming and responsive Receptionists. Then the no frills, down to earth, personable Nurse (title?) taking blood pressure, etc. Lastly, each Doctor has been honest and caring, thoughtful about my input, considerate, friendly, exuberant and knowledgeable.
Thanks for the very useful services provided, and services rendered!

Well, you never go to an Urgent Care clinic for a «good experience» right? It’s always because SOMETHING’S WRONG!
But these folks are great. The specialist I saw was Melissa Edwards, and she was seriously great, she made the right assessment and got us the right treatment for a fair price (unlike going to the ER). The reception and support staff were all professional, kind, and as timely as they could be.
As great an experience as you can have when you’re sick or in need of emergent care.

Was seen by Justin and found him to be unprofessional. He answered some of my questions but I didn’t leave feeling comfortable with the diagnosis or the treatment. Ended up going elsewhere for a second opinion and more information.

Took my wife to the lower queen anne location and had to wait for an hour for a (not a doctor) woman to tell us they cant help us ! They charged me 120 for the visit 20 dollars for a urine test … I got a bill for an additional 90 with absolutely no explanation. In the end we got charged 230 buckS for NOTHING ! never again !

My experience going to this clinic was not fantastic. I made an appointment online and when I got there had to fill out the usual barrage of paperwork. They took down addresses, emergency contacts, three separate phone numbers and my email address. They took my insurance information and we commented on how I had the «good» insurance that meant I had no copay up front.
After seeing the doctor about the bites on my legs she told me I «might» have a flea problem, but she couldn’t say any more than that. It turns out she was mostly right and after changing my mattress the bites went away.
My problem is that I visited this clinic in Sept of 2012 I received no bills. I assumed that my «good» insurance had paid for the visit and thought nothing of it. I moved in June of 2013 without thinking about it again. It turns out, they neglected to send me a bill for services rendered in Sept 2012 until August 2013. 11 months after the fact and two months after I had moved. I didn’t find out about this until July 2014 (almost two years later) when a collections agency called me looking for me to pay my $ 150 bill. My credit score has taken a nose dive and I will likely lose my apartment when this lease is up because this clinic didn’t send me a bill until a year later and used none of the many resources (emergency contacts, phone numbers, email addresses) they had in their initial report to try and find me. It’s frustrating and quite frankly ridiculous. I recommend anyone planning to go here find somewhere else. Somewhere that cares about timeliness of billing and the welfare of their customers.

I have been to this clinic a couple of other times when it was still called Doctor’s Express. I don’t know if the name change also included a staff change but something is different, and not in a good way. I would have given Doctor’s Express 5 stars for quick and thorough treatment. But I am very unhappy with my experience today… which was basically no experience at all!
I made an appointment online. They sent me a text saying it was time to come so I headed over. But when I got there I was told there was going to be a 2 hour wait. I asked what good the appointment was if I had to wait 2 hours and was told that there was someone back there who had a bicycle accident so the doctor was spending a lot of time with him doing a lot of tests.
Well first of all this guy just broke HIPPA rules by giving out personal information about a patient. Second, if someone had an accident serious enough to tie up the doctor all afternoon why weren’t they sent to the ER? This is an urgent care clinic for minor complaints, not a substitute for emergency medicine.
I just wonder how many other people weren’t able to get care today because of this physician’s error in judgement.

I cut my finger chopping veg, and when I got a look at the nice flap I’d filleted, I headed to the immediate care clinic to get it looked at. $ 120 up front is ok, but another $ 188 to put medical superglue on the wound and wrap a coban around it seemed a little excessive!
Super nice folks and I do appreciate the help, but I kind of felt a little worse than when I came in after getting that second charge. :(