Inform Interiors

From ½/​2014:
I recently purchased a Herman Miller chair from InForm because they were the best price I could find. But being the best price is not something they deserve credit for, the sales rep kept removing the percentage discount while we discussed options and quotes. I had to repeatedly ask where it went and why extra fees that were «waived» kept being added back to the total.
Despite spending nearly $ 5k on a chair, I was talked down to because I was younger than the sales rep. He eventually walked away from me in a huff when I called out a third one of his discount removals/​edits and his manager stepped in to finish the sale. I ended up feeling frustrated and tired after a task that should have been an easy sale. Why wouldn’t they want my money?
The summary is that I eventually got a good price and a great piece of mid-​century modern furniture, but was disappointed by the staff. They waived the shipping cost and said they would be delivering the chair when it arrived, but then called the next day to tell me that they would be drop shipping the chair to my house. I had to wrestle a shipping palate around my driveway alone despite the self described «white glove delivery and placement.»
I expect better from a luxury retailer.

Leah provided outstanding excellent customer service. I visited Inform to look at dining rooms tables. I saw so many high quality products that caught my eye on the showroom floor. Leah spent time showing me area rug samples, outdoor furniture, and modular cabinets/​shelving. I am heading back again today to look at all of the beautiful pieces that I saw. Here’s hoping that they can offer volume discounts.

Great stuff; horrible customer service.

Great furniture with post modern, mid-​century modern style and an amazing space. Unfortunately service and treatment of customers is the last thing this store seems to want to set as an example. Amy was great but isn’t making decisions and thus our whole experience as customers was just terrible. Rude treatment, rude comments, inappropriate behavior for a customer to the point I finally walked out. My first Unilocal review. They should carry local artists in addition to $ 19,000.00 sofas, but that’s their choice. How we were treated was just plain bad customer service.
Take your business to other places that smile, don’t Bash Seattle as pedestrian compared to Vancouver, BC and support friendly if not polite people. DWR, BoConcept, Lignet Roset stores are pleasant if not downright enjoyable!

We took home a table from Inform after being told it was part of a floor model sale. The table was a little spendy, but we were happy just to find something that worked in our space. We were told they would call us with the sale price. They contacted us the next day and told us we had to return the table to the store, it was not part of the floor model sale and the floor model could not be sold?! So we have a table in our living room we would like to buy and now it is not for sale?! And WE are to drive it back to the store??? They then said «Well even Nordstrom wouldn’t let you do that.» Well I used to work for Nordstrom and you can be damn sure if you have a product at home you want to buy and the salesperson tells you something in error that they will stand behind their salesperson and not piss off the customer. Even if it had been handled in any kind of professional manner, we would have understood the error of the salesperson. But to just straight out say it had to be returned and expect us to drive it there and unload it ourselves? Yeah, I don’t really see Nordstrom doing that. You can safely say, I will never set foot into an Inform store again and we will be buying the table from a designer at the Design Center instead.

Perhaps the worst retail experience I have ever encountered. They were terribly rude, lied to us and wasted our time. It’s unfortunate as they carry some very nice lines of furniture. We’re friends with prominent architects and interior designers and we are advising all of them and our friends to steer clear of this place. I cannot emphasize enough how poorly we were treated. Caveat Emptor to the highest degree.

Inform is what a store is supposed to be like. Great products with great service. I ordered quite a large group of outdoor items. They arrived in good time. There was some damage to 1 piece due to the shipping company but Allison has been very helpful and is taking care of the replacement.
I have found out that even though you might not see a brand, they may very well be able to get it for you. I wish I had known this before I ordered some B&B items from their neighbor Diva Furniture. That experience has been a disaster. It is October and I still have not received my goods that I ordered in April.
Next time I am interested in any furniture, I will send Allison the entire list and see what she can do for me.

Steven is a really nice guy to deal with. He’s helpful and good on follow through and makes a genuine effort to keep his customers happy.
I recently bought a desk from him and we had some troubles with the manufacturer, but it was not the stores fault as the order was correct and Steven did make best efforts to get it resolved. The other nice things is that I saved some money on sales tax since Inform does not have a store in California.
They have a great collection and work with many different designers and manufacturers. It’s a good pick.

Probably my favorite furniture/​design store in Seattle. Bought a Bensen sofa and my Noguchi table from Inform and have been enjoying both ever since. The lead times can a little long, but they definitely have the most interesting selection of designers including Minotti, Hansen, Moooi, Flexform, etc. Service is professional and knowledgeable and not pretentious in any way. They have some great sales, including one now. definitely worth a stop along furniture row on Western ave.

I’m totally re-​evaluating this place since I contacted them about a problem I had with a purchase there and they completely fixed it WAY after the fact. Cool stuff AND great business people. I’m definitely getting all of my posh design furnishings there.

Inform is a really great place if you’re into designer furniture and are willing to pay for it. (If the thought of spending 3−8k for a sofa appalls you, don’t bother coming here.) The people there are really nice and helpful without being too snooty. They carry more interesting and refined designers than DWR, but only a bit more expensive. The Wegner CH445 side chair that’s sitting in their show room is making a serious play for my living room.
They were having a sale recently and I picked up a few Fritz Hansen chairs at 60% off!