InterConnection

I could not love this business more. Over the years, I have bought multiple computers from them, as well as computer speakers and other items. Super, super honest. They never try to up-​sell anyone, and I have seen them work with elders unfamiliar with technology and they’ve been very patient and kind.
I love to bring my friends here to support this awesome non-​profit — — while getting my friends some killer deals and honest repairs! :~]
This last visit, I brought in my laptop for repairs, over a year after I’d bought it. Didn’t think to bring the receipt, but they replaced the computer with a newer, better one!

Dropped off monitor for recycling. They were very friendly and everything was a breeze. I will be back.

If you need electronics, and don’t need brand new; you are a fool if you do NOT check out IC, first!

Before I explain my experiences with Interconnection, at least read about my Windows 10 upgrade nightmares detailed somewhere below.
I’ve used Interconnection for years, and appreciate their prices and service, especially their 7-​day return policy with a one-​year warranty, but if you’re on dial-​up, they no longer sell refurbished computers with 56K modems.
I found out only after trying to get online through AOL, and I had to go to the library to download installation software, called AOL techs numerous times, and when I went back to Interconnection, I had to drop off and return, only to find the modem they installed didn’t work.
They said they couldn’t test the newly installed modem because they’re on voice internet protocol, and I even bought a modem at Best Buy but that too didn’t work, so I can’t say Interconnection was to blame.
Eventually, I bundled cable and high-​speed internet with a 12-​month discount, and I set up a reminder to renegotiate the same or similar pricing for next year.
Now I’m getting both services for the same price when I only had cable, and I’m saving the $ 11.00 monthly charge for AOL who when I wanted to cancel service, their CSR tried five different ways to keep my business, even after I kept saying no.
Interconnection’s customer service manager is Preston and Cody the retail representative, both were helpful and informative, and aside from the time, distance, and hassle, it’s well worth continuing to do business with them.
For example, I saved a minimum of $ 164 compared to the cheapest new computer (only), whereas Interconnection provides a tower, 19″ monitor, keyboard, and mouse for $ 79.99 before tax, which includes Windows 7 and Microsoft Office 2010.
As for MS Office 2010, my system offered a free upgrade to Windows 10 but I had terrible problems about a week later, starting with my 10-​key not working, then later in the day, the number keys above the letters.
The strange part was having access to the top # keys, where I could type and see numbers in Word, but when I tried to access my email account, it didn’t recognize my password.
I started to research whether Microsoft over time, drops compatibility with older keyboards is a problem with Windows 10, but then decided to recover Windows 7.
Unfortunately, upon reboot, I got stuck in the section indicating Windows can’t start (black background with white lettering) so I chose to fix the problem, but that didn’t work (it didn’t work on HP Vista either), and when I instead tried to open manually, it kept coming back to the same screen.
That’s when Interconnection tested and swapped it out with another computer.
Hopefully that will solve the problem, and I’ve had to close Firefox a couple of times due to freezing (Not Responding) and that seems to work.
Also, I got 13 months of additional life out of a computer that was over five years old by resetting to Factory Default and reinstalling all programs but the last time the monitor wasn’t displaying so research how to do that (blue screen upon start up closes fast, select F10 or F13 option, whatever gets you to Factory Default).

This place is awesome. The manager went over and above to resolve an issue even after we discovered that 1. The warranty had expired, and 2. The problem was largely due to my own ignorance.

I love this place. Have purchased three computers from them over the years and brought six other people in — five of whom purchased computers. My last laptop had issues, but I took it back and they came up with a better-​than-​expected resolution. Stuff happens — it’s how it’s resolved that matters to me. David was very good to work with, and Mike is an all-​star. Why not a fifth star? Difficult to access for a disabled person — stairs to entry, no chair to sit, if you need it. I suggested they get a cheap folding chair to have available, but so far that’s not happened. Only other complaint is when it’s busy, the clerk who’s helping you will leave you «for a minute» to wait on the new, incoming customers and sometimes not get back to you for a while.

Friendly and fast service. I needed an AC adapter and they basically tossed to me when I walked in the door. Thanks guys!

You never know what you might find here. They sell some really nice computers and laptops and price them fairly. If you are in Seattle and looking for a used PC or Mac, laptop or desktop or even just accessories this is a good place to shop.

Sent a detailed email 5 days ago asking specific questions about their discounts, what I needed, and that I was a student. No one ever bothered to respond.

Thank you Michael Napodano. You were polite, professional and solved my computer problem. You are awesome. I highly recommend Interconnection for your computer needs.
Sheila B

Just picked up my «new» laptop from this amazing place. David helped me and was super friendly, patient and kind. I would highly recommend anyone who is need of a computer to check this place out!

I really want to praise this outfit but there are business practices relevant to for– and non-​profit services. We purchased two computers here, before problems with the first one started. I use the problem computer in service to two nonprofits where I volunteer plus my own work. It was sold as «virtually unused», a test machine for Microsoft programs.
About 1.5 years after purchase, the hard drive went bad. At the time, Computer Connection refused to fix it; unlike now, they didn’t offer repairs even with payment, so I had to pay for a new HD plus more $$ to someone for transferring files/​data. At this point, I didn’t know the built-​in camera did not work. A few months later, the cooling fan started to make noise. Same response from Interconnect. That fan continues to run, albeit noisily. About that time, I noticed the battery was progressively getting worse. Now, at 2.5 years, the battery is dead. I went in today and started to describe this mess and was told I was out of luck because the computer is too old but they offer repairs now – for a cost. Or, I COULD get 20% off on my next purchase, their standard offer to most customers.
The ultimate issue? They sold me a computer built in Singapore and didn’t tell me it would be difficult and expensive to maintain. I assumed parts could be had in the U.S. but they are not without a lot of trouble and expense. So, with a dead battery, noisy fan that could quit at any minute and nonworking camera, and after investing at least $ 150, I’m stuck with a curt salesperson who gave the the company line and then turned to the next customer. Buyer beware. I wish I had never set foot in their store.

Great place, amazing deal! I needed a monitor for my laptop. The store is tidy and clean, the employers are well informed and friendly.

Got computer problems? Go see Michael at Interconnection. Problem solved! Additional kudos for exceptional customer service.

I got really cheap internet through these guys. They offer a super cheap prepaid plan that was like $ 80 a year, it was good enough to play Final Fantasy 14 on it and I lived downtown at the YWCA so my service was always great. Now that i’m more stable and I don’t need the service any more, someone accidentally sent me an invoice for another year of service. Ooops! They apologised right away when I inquired as to what the invoice was for. Seriously, internet is awesome. lol I spent about $ 40 – 50 for the modem but it was cool cause you can plug it in anywhere and get internet as long as you can connect to the cell-​phone towers. So yeah, I recommend these guys. As far as the person who had a bad experience here, well, it can’t be perfect every time. Life sucks some days. But overall this place made my life nice. I found out about them at a homeless services fair.

We got a great deal on a computer for my 12 year old son that has everything he needs. The reason this place doesn’t have more stars is because of the service. Once we finally did get some help he was helpful, but had a flat affect. I love the idea of this place, and will probably go back, but will make sure I know exactly what I need.

Motor my MacBook to have data transferred. Took a week and more money than had I took it to the Mac store. Next time I’ll save myself the aggravation and go to the Apple or Mac store.

Poor communication. Too busy to be clear. «That’s not true!».ooopppsss. Yes, I was yelled that. And of course,“it’s like car repair. You don’t know when you will get your car back uuntil they call you.
Now I can’t trust other business dealings with you about an expenisve piece.

Thanks to Joshua for taking care of my needs and being patient!
Great deals for all income levels, esp. for those who are on fixed incomes.
Will def. keep them in mind for future purchases.
Best thing of all I got a laptop and IPod for free!
I won a $ 250 gift card, all I hadda do was pay a few bucks of taxes.
Am I happy?
Ya betcha sweet ass I are!

The people at InterConnection are honest, super helpful and straightforward. They have all the hardware and computer skills you’ll need to resolve your machine’s issues.
I took my PC in a few weeks ago when my monitor was blipping out, after testing it, they sold me and installed a new video card for all of $ 12.50. A week or so later, I had a corrupt OS which they took the time and energy to clarify the depth if the issue, save my data and get me a new hard drive and clean OS installed. They fixed it in a timely manner and had it back to me in no time. Again, very affordable, well under $ 100 and I can’t go on long enough about how nice everyone is there.
I recommend InterConnection to anyone with Mac or PC needs. They recycle and sell high quality, affordable laptops, desktops, Macs and PCs to regular and low income folks. Plus, if you recycle and buy, you get a credit toward your purchase the same day!
I love InterConnection!!! Tell them I referred you and get a discount!