Iron Mountain

I hired this company to help manage our document storage. I let them know we were on the second floor and did not have an elevator. We are not a big company– there are only 7 of us. For 2 months I tried to work with them to get someone to 1) bring us our bins and 2) remove all the documents that had been stacking up while waiting for them. I would get a phone call saying they would be out tomorrow. Tomorrow would come and no one would show up. I would call to find out what happened– they would give me some lame excuses– one went so far as the delivery driver had a broken arm and couldn’t get up the stairs… wait? what?
Eventually, after talking to 4 different supervisors of different departments, the truth came out that they didnt want to walk up the stairs to our office. My original phone call with them was very clear we had stairs and no elevator. So, no one ever showed up but they had the nerve to send us a bill for over $ 100.00!!! I DON’T THINK SO.
I called another company and I LOVE THEM. If you are looking into Iron Mountain, call DB Secure instead. You will be much happier and have zero headaches versus all the ones you get from Iron Mountain.

The one star is for the delivery driver only. This company has no idea what is going on in other departments. Three straight days they supposedly showed up but didn’t call when they were there and left.
The three customer service employees seem to have no contact with the dispatcher or the driver, which seems very inefficient to me. They couldn’t give me any better time of delivery other than «between 8−5». Which, for a business with 3 people at it seems ridiculous that someone needs to watch the door all day. At least give me morning or afternoon, I don’t think that’s to hard.
I think they are the only game in town and know it. If anyone knows somewhere else to go I would suggest going there.