Jade K Kim, DDS

I used to rate this place as 5 star. Lately things have taken a turn for the terrible. There is a new second owner and all of a sudden the policies start to change. They are now trying to nickle-​and-​dime people instead of worrying about good care. Possibly because they have been growing in popularity lately. There used to be helpful and friendly staff, now they try to charge you fines if you have to change your appointment times (never used to have this).

Belinda Song is an angel, like Jade used to be. Jade is still a wonderful dentist but a bit too «business like» the past couple of years. Seeing us as people first and then a mouth full of teeth would be my preference. Still, her office, professionalism and state of the art rooms don’t get much better.

I had been to Jade Kim 3 years ago, and I adored her dental technician (whose name escapes me, but she’s been there for years). I moved out of the country and returned and tried a dentist closer to me on Capitol Hill. I also brought my mom, who is disabled from a massive stroke several years ago, and has aphasia (she can’t speak and understands little speech). The dentist on Capitol Hill didn’t work out – they were only experienced with young, wealthy patients and just didn’t get it. They were annoyed with her disability. They were annoyed that I was suspicious of them for trying to set-​up a second appointment and charge over $ 1000 for a deep cleaning given she’s disabled and on social security/​disability. Still she had to get two fillings redone, and I had to get a cleaning. So I decided to go back to Jade Kim, even though I had to rent a car to get my mom there. There was some misunderstanding about the appointment times, I thought they’d booked us back to back, but they booked us both at the same time. They had to schedule an additional appointment to do the second filling for my mom, which was fine. It takes a little bit longer to work with her. The most important thing was that they were accommodating, and worked with us. I’ve noticed that people have a really hard time thinking from a framework of treating a patient with a disability – they don’t understand that it’s difficult to get them to the appointment, how it takes longer to communicate things, etc. But Dr. Kim was wonderful with my mom. It was a relief to find a dentist to trust.

I have been a patient for years, some in the office would say I’m like family. I would rather drive into Seattle then find a practice closer to my home in Everett. Outstanding customer service from the staff and gentle care from the dentists. They have a patient for life!

I would give negative stars if I could. Dr Kim is in it for the money. She took advantage of someone in my family with a disability just to make more money. Stay away.

I have only been a patient of Jade Kim’s for a month now. But I felt the need to write this review. I hadn’t been to the dentist for about 4 years. (Since I went away to college) and needed x-​rays, cleanings, and fillings for my boyfriend and I.
The office its self look very new and clean. The front desk was very helpful with scheduling and insurance questions. And they respond pretty quickly to emails.
My first first appointment was for x-​rays and a cleaning. They were very thorough which I appreciated. They really seem to care about your future dental health. Taking pictures of the teeth and smile as well as x-​rays to monitor any changes over the years.
The hygienist who did my cleaning was very informative, she answered all my questions and made sure I was comfortable.
I only saw doctor Kim in that appointment for about 10 minutes to check for cavities. Turned out I had some, and she even showed me them on the screen in front of me. Some people might be totally creeped out, but I thought it was pretty interesting.
My filling appointment went very well. I ended up doing one side of my jaw and waiting for the other side till next week. One of my favorite things Dr. Kim did was the way she gave me the shots before the drilling. That might seem like a funny thing to mention but she kind of distracted me and it went really smoothly. And she made sure I knew what the process was going to be and that if I ever needed her to stop just to lift my hand.
Other little bits…
They have some lip balm, and nice key-​chain flash lights to give out.
You get a small discount if you pay in full at the time of service. Which is nice.
And they offered to email my boyfriend photos of his drilling since he mentioned his mother was a hygienist.
In my experience this is the most high-​tech and thorough dental office I have ever been to. They have two patients for as long as we live in Seattle.

I’ve been going here for abt 5 years (embarrased to say that it had been a few years in between visits lol). I had gone today for a filling and at the counter they checked me in and didn’t say much more so I sat down. It had been 20 mins since I had got there (20 after my scheduled time) and I started to worry about how much longer I would be waiting; had other things to do etc. But they eventually got me in a chair and it still took a little time but the dental technician handed me a 10 dollar gift card to Starbucks for waiting! I wasn’t expecting that and thought it was cool. Anyway the rest of the visit flew by and I was outta there before I knew it. Even though they were running a little behind today (Which happens! And I haven’t had to wait like that before) they made up for it. I love what they’ve done with the office and they’re very nice people.

I had a friend recommend me to Dr. Kim and her staff and they have been just wonderful! Best dentist office I have ever been to! Very up to date, high tech equipment (their xray machine is awesome, much less radiation and you don’t have to get out of the dentist chair to take them). The staff there is courteous, professional, informative, happy to explain what and when they are doing stuff, and took really good care of my jaw (since I have jaw misalignment issues which cause discomfort/​pain). I even met with Dr. Kim and she explained what my jaw was doing, things to make it feel better, and she was very knowledgeable.
I went last week for a cleaning and check up, went very well and actually enjoyed my time there (which is great, since I am not a fan of dentist appointments). This week I went in to get a filling and that went very well. Had a different dentist work on me but they were understanding of my jaw issues and made sure to keep my mouth closed as much as possible while still doing a great job on my filling.
I would definitely recommend Dr. Kim and her staff to others!

I trust my smile to Jade Kim D.D.S and staff. I have had 3 cavities painlessly filled and helpful suggestions for better tooth care. I would recommend Jade Kim to all!

I’ve switched from my normal DDS to Dr Jade Kim’s practice after having it recommended to me. They just finished a new remodel and the place looks spectacular compared to what it was just a few months ago. The service has always been quick and friendly as well; they’re also pretty easy to get an appointment with which is nice since in the past with other practices there’s always a month wait.
Another feather in the cap of Jade’s practice is that the ambiance is a lot more relaxing than that of a typical dental office. No dust covered fake trees, that ‘dental’ smell, and the chairs are actually comfortable. They’ve also got a couple of Nintendo DS’ to keep your kids busy while you get your work done; how cool is that! Another thing that’s great is they don’t just have a ton of old Lifestyles magazines laying around, they’ve actually got current copies of stuff people actually read. I don’t know about you, but I’ve never seen Lifestyles on a newsstand; I think it’s comparable to SkyMall on airlines.
I don’t know which practice that Amani gal went to, but it certainly doesn’t sound like the one that I know and love. I don’t know if you have any real experience in running a business (Amani), but I promise you that if you collected payment in the form of promises and good intentions you’d be out on the street. Typically payment plans are based on a realistic time frame; you’re getting dental work done here, not buying a car or a home.

I had to switch dentists due to insurance, so I tried Jade Kim. Strangely, after decades of no cavities, she finds one on my first visit, says I need a filling. I requested copies of the x-​rays and took them to my old dentist. He took one look at them and said «no, that’s not a cavity, that’s just a shadow on the x-​ray».
That was 6 years ago, and it’s still not a cavity.
Also, the hygienist was unprofessional and incomplete in her cleaning.

I found myself here on the recommendation of a coworker, after living in Seattle for 2 years and not getting around to finding a dentist. Needless to say, I was petrified that I’d find out that my mouth would need to be amputated. Or at least get a strong lecture.
Neither happened, luckily. My hygienist was sweet and conversational, and I couldn’t even hate her when she told me that I indeed had new wisdom teeth growing in (yes, a person CAN have more than four) that would need to be removed. Plus, no cavities – woohoo! *fist pump*
Anyway, went back again today for my six-​month checkup and had another good experience. The office has a relaxed atmosphere and everyone who works there is cheerful. Dr. Kim seems nice, too, although on average you see the actual dentist for 7 seconds total during your visit. They have all sorts of fancy-​schmancy technology, too. Makes you feel like you’re on an episode of The Jetsons or something.
They even assured me I wouldn’t have any more wisdom teeth! I’m not so sure, though – my great grandma was a shark, so you never know.

If I could give zero stars, I would.
Jade Kim replaced my dentist two years ago, she bought out his practice when he retired. Charlie was the kindest and most compassionate dentist. He was gentle, thorough and human. Lovely. I never feared going to him, and had been seeing him for TWENTY FIVE YEARS. Until today.
Enter heartless Dr. Ratchet, with a lousy bedside manner, and promises that don’t hold water. Sure, the practice looks like it’s gotten a little facelift, there are massage pads on the chairs, and you can even get a paraffin dip for your hands, or listen to one of the house iPods while you’re getting treated. That’s where the niceties end.
I went in for a cleaning and x-​rays, and learned that two old fillings need immediate replacement. We scheduled this appointment, and the front desk girl and I arranged a payment plan, wherein both appointments’ bills were rolled in to one, and I could pay a monthly installment, until it was paid off.
Today I went in for part II of these appointments, wherein the bitchy front desk girl condescendingly informed me that there would be a service fee of 5% monthly, after three months’ time. I said I knew that, thank you very much, I discussed that with the woman with whom I made the payment arrangement.
20 minutes later, I am finally taken back into the room, where bitchy front desk girl joins me, only to inform me that unless I pay off the cleaning bill today, they can’t see me.
I asked to see the dentist herself, and she came out swinging, in her inimitably soulless style, informed me that she’s not concerned with her patients’ financial status, that if she worked in a public practice she could treat people for free, but that she has to pay her employees, and that she’s been burned in the past. I told her that I didn’t want her up in my business, just to honor the arrangement her office had made me last time I was here. She flatly refused to see me, and told me that since their office had made a mistake in promising me this, that she’d eat the cleaning fee, but she couldn’t treat me.
I promised to never darken her door again, and I suggest that nobody else does, either. If you do, get everything in writing. It’s been sketchy, she’s an inexperienced dentist with no bedside manner to speak of, and this was the final straw. I am sure that good ol’ Charlie, whom she replaced, would be ashamed of her actions and lack of ethics.
I say it’s fine to have whatever policy you want, it’s your business. However, if you make a promise to a client, you should make good on it. After this review, I will be contacting my attorneys and the Dental board to file formal complaints.