JC Penney Optical

This place is good, but understaffed. When I came in, there was only one guy answering phones, dealing with all the customers who come wandering in, and fitting people. By the time I left, he had answered two calls (1 of which wanted to know in extensive details his AND the doctors full career history), 4 women needing glasses and repairs, and a bunch of looky loo’s. He still managed to answer my questions and fully sort out the most cost effective plans for me. Dylan, you rock! I hope your bosses see this, because you made a great impression on me! Thanks for the service and yes, I will be «seeing» you soon!

Call before going! They close early with no warning. The JC Penny Website and Google said they close at 6:30 PM, but when I got there at 6:04 on the second to last day of a sale, the lights were lights were off and the rope was up. They were clearly gone.
The only reason I gave them two stars is because there was a very nice gentleman who helped me try on glasses when I went in a few days before. He was very patient and friendly. Unfortunately, they lost my business since they had closed early on the day I went back to finalize the details and pay for my glasses.

I am very very rarely inclined to leave such a horrendous review because it takes a lot.
I reserve such strong reactions for places that really deserve it. I made the mistake of thinking that I would move my business to this place because I live close enough to it and also because I figured that it would be nice to pick up contacts. I did the tests, got a new pair of glasses and got my prescription for both glasses and contacts.
I got my glasses and thought every thing was going fine. I called them asking to order contacts for pick up. They had my file so they had my prescription. Each time, the person who handled my phone call would take down my information but would then tell me they were too busy and promise to call me back and put in my order then. I never heard back. I called once a week for 5 weeks straight. Every single time, the person who responded was super nice and apologetic. I’ve worked in the service industry in the past so I tried to be very nice. If they weren’t the ones who had dealt me shitty customer service, I wasn’t going to go off. I never did get my contacts ordered. Instead, I got a slip of paper in the mail with a handwritten contact lens prescription a month later. No note was included. I had to order from a different optical place.
Another issue I’ve been having is that my glasses have been slipping down my face. Not a big deal. I should be able to bring them in right? I did order them from JCPenney after all. I believe the whole process should take no more than 10 minutes to make such a slight adjustment. I have been in on four separate occasions on a trip to the mall. Twice there was no one there and no signs anywhere as to where anyone was (nothing to note that they will be back in 30 minutes or whatever) and the other two times I was greeted with ridiculous customer service (or lack thereof). The first time I went, there were two employees there and one said they would get to me in a sec. I proceeded to wait for 15 minutes before I finally left. One of them tended to some paper work and another one followed another customer around who was just quietly picking frame.
In the other instance they actually had some there, the guy eyed me and my glasses in my hands and rolled his eyes at me. I had not opened my mouth or said a word. I figured he couldn’t possibly have done that on purpose so I just stood there waiting for my turn (as he was with a customer at that time) or for him to say something like «I’ll be with you in just a sec» or «Can you please come back in 5 minutes? I can help you then.» I stood for another 5 minutes waiting for him to find a good time to break from his current customer. He never made time. I tried to do the polite thing of saying «hi, excuse me?» which I was going to follow with, «Is there a better time for me to come back? I just wanted to get my glasses that I got from here adjusted.» You know what he did? He just spoke louder over my voice as if trying not to hear me. Even the customer he was with looked at me apologetically. I was shocked by this behavior. I had been patient. Are you freaking kidding me?
I liked the eye doctor who I saw for my eye exam whose name I unfortunately cannot remember. I suppose that’s what the mandatory 1 (rather than 0) star is for. Otherwise, their antiquated process (they had no records of me having called them to place an order for contacts) and lack of customer service will forever have me steering people away from here. I kept trying to give them chances and to have patience but I wasted too much time. I happen to like some of the items and some of the services they have at JCPenney. Unfortunately, this kind of customer service is symptomatic of why the company is failing. It makes me want to not even go anywhere else in the store for fear of having to deal with such appalling service.
Never again. Don’t waste your time.

It is not closed, just moved to the 3^rd floor and only reachable by the elevator.
I got there at 3:10 (after trying to find the place for a bit and finally being directed to the elevator as there is no escalator to the third floor) only to find that the place was dark, and a sign was set up saying it was closed till 3:30. Okay so I understand people having to take a lunch, and with budget cuts and whatnot it seems reasonable that there would only be one person to mind the place right? So I sit there for a bit, then finally ask the lady in the portrait shop next door if it would be okay to look at frames as I was just trying to price things out and find ones that would work. She was wonderful, talked to me, went in back and asked to see if they were there (nope), and finally was kind enough to let me look around.
I went in and tried on some pairs for awhile, then 2 girls showed up and started doing the same, they left around 3:20 or so and two other women showed up (3:25) saying they were there when the woman left at 2:30 for her lunch but had told them they could try on frames while she was gone.
Another woman walked in and was looking around too.
By then I had found the frames I wanted a quote for and was just waiting for her to come back. We waited and waited and they finally showed up at 3:50 or so, walking in and acting as if nothing was wrong and they were used to 4 people waiting in a dark store for them to come back. Well the guy was a little flustered but the woman seemed not to care, only saying (while the guy was finally giving me the quote on the glasses) «that doesn’t look good does it» — I looked at the screen and she was clocking in … 21 minutes late.
The thing that gets me is she knew these two older ladies would be waiting for her to come back from lunch, she had someone else who was with her and could have staggered their lunches like is normal practice for customer service stores and wasn’t really all that apologetic about it at all.
Anyway, the store itself isn’t that bad, their selection is okay, and their prices are semi-​reasonable where eyewear is concerned. They just need to upgrade their staff or train them to care about their customers.