Lowe’s Home Improvement

Please, Lowe’s, for the love of all things good, please hire more employees for this location. I would much prefer to go to McLendon’s, but Lowe’s is right around the corner. The employees on staff are nice, but are few and far between. It kills me every time I wait 20 minutes for an employee to show up, AFTER being paged 87 times. Ugh.

As a general contractor we frequent Lowes literally on a daily basis, from as far north as Smokey Point to as far South as Kent. I have never had such a difficult time making a purchase totaling all of $ 52.54 as I did today, when encountering Ed B. in Commercial Sales. Not only was he the most unprofessional person I have ever worked with at any Lowes, let’s just say customer service was not his #1 priority. I had to call another Lowes in North Seattle on Aurora ave, and ask Dewey to call this Lowes for me. With one call to Dewey he called the Rainer Location and got me the service I needed — that Ed B. was unwilling to provide. In closing I would recommend the trip to the North Seattle Lowes — and stay away from Rainer location and save yourself the headache.

Save yourselves some headache.
Customer service extremely bad. Day of the sale, bought 5 things together totaling over $ 4000. The sales person said all items will be delivered Dec 9^th. Double checked with sales person about delivery date before making final sale and reassured items will be delivered.
Dec 8^th, got a phone call regarding delivery time for Dec 9^th 12pm — 3pm. Waited whole afternoon for them. About 5pm made first phone call to find out delivery issue. Person did not have phone number for driver and did not have a reason why they weren’t there. So waited some more. 6:30pm ish called again and now they said all delivery people went home! Clearly I was mad… what happened to delivery? No one called to say other wise. Person on the phone got over time approved to have items delivered Dec 10^th. Also got 10% discount for my troubles.
Dec 10^th, delivery was made just past 5pm. Unpleasantly, surprised ONLY received two items, washer and dryer. Asked delivery person where the rest of the items where… their reply was truck was empty. Called the delivery number, person tells me items are in store and have no clue why it was not delivered same time. I requested delivery before weekend… person could not approve over time delivery. Handed me to a store manager. She was in a I don’t care kind of mode and said I had to pick up items in the store. At this time she offered $ 79 for my troubles. That evening I emailed
customer service. Spoke to someone that wanted to help me with the issue but could not reach the store since it was closed. She did tell me it’s won’t be delivered until 17 or 18^th. Which I didn’t want.
Next day after my email to
, I got a call from a different manager whom called to explain more of what was going on. Again stating items are here… but the refrigerator… to my surprise… I said WHAT… all this time no one said anything about refrigerator on back order… which was to arrive on 22^nd and deliver 23^rd. Since there was a house warming on the weekend Lowe’s suggested I take their floor model to use temporary or buy at a discount. we opted not to take the floor model and to wait for the new one to arrive. For my troubles got 20% off the original in store order. On Dec 12^th, went into store on Rainier to pick up stove and dishwasher. While picking up… tubing/​parts for the dishwasher was paid for but not given. Spoke to customer service… pulled up order and had no idea what the parts were and didn’t know where to find them. That customer service had to call manager to figure things out… needless to say 15 minutes later got those parts.
At the house for the house warming… looked at the new washer and dryer they received from Lowe’s…to my dismay… different model washer and dryer from what was purchased. The dryer was the higher end model that was ordered but the washer was the lower end and not matching. Once again a call to
to file another complaint… they had no idea they delivered what they delivered. Told me I would get a call back from the store within 24 hours. I got a call back following day… reordered new correct washer… which is to be delivered this Friday along with new fridge being picked up from another store for friday delivery.
In the end… over 2 hours with all these phone calls. What a bunch of screw ups!!!

I go here all the time for the plants. I don’t do construction, and I’m not big into home improvement or anything, but they have what I need 90% of the time. They don’t sell vacuum cleaner bags anymore, and the guy claimed that nobody does. One of the staff was super rude to me one time, but almost everyone else is super helpful and cheerful. One lady at the checkout the other day seemed to have a hard time understanding what price something was designated on the label.
I’ve gotten some lumber cut up here (not the cheapest), gotten a bunch of plants over the years, and odds and ends like cord and flagging tape for hiking trips. Pretty conveniently located.

This is probably the worst hardware store around. The staff is always rude, and it almost seems like they hire them off the street. Stuff is hard to find, and employees will actively avoid eye contact and turn in different directions when it looks like you need help.
Oh, and did I mention that MY CAR WAS KEYED WHILE I WAS HERE? Was inside for 10 minutes to get a rake and someone dragged their key all the way from front to back. Will probably end up being the most expensive hardware store visit of my life.
2 stars because the garden section is surprisingly not atrocious.
Do yourself a favor and go to Home Depot in SODO, or Stewart’s Lumber up the street.

I go to this store all of the time. I kind of understand the low average review because my experiences have been mixed, but this is my favorite hardware in the Seattle area. I have been doing a lot of painting, and I really like both the breadth of supplies they have and the paint selection. It is really broad, I have found everything I needed.
I also like the garden section. It is laid out well and also easy to find items.
The big problem at times can be finding knowledgeable sales people if you need help. Sometimes there is nobody around, everyone must be taking break at the same time.

Took 25 minutes to make a return today and I was the only person in line. This store is the worst. There seem to be a lot of people walking around and not many actually working at all.

Don’t go buy paint here. Rude and very disrespectful service. Save your dignity and go elsewhere for all your painting needs.
I was humiliated by the clerk at the paint department in front of other customers when I needed to bring back a mix paint that was not the right color. Hoping to darken the color more. He so pissed that I wasn’t happy with the color he mixed the day before and proceeded to lecture me and then walked out of his department, refusing to help me! I was treated very poorly to say the least. There’s more that happen, but who wants to read a novel? Just don’t buy paint here.
I wouldn’t be surprised if he still is working there after my complaint.

All of my purchases with Lowe’s has been a great experience. My fridge died on Friday and I received a new one on Sunday. I’ve worked with Demo for the last three years and he is very knowledgeable about the appliances. I also received a great discount on the Samsung fridge.

This is regarding the Lowe’s at 2700 Ranier Ave S only
I’ve been to this Lowe’s twice, and it was two times too many. Don’t waste your time here, read below for more details:
The first time I went was to get an AC. I came in on a Tuesday at around 6 PM, the store had some people in it– but I soon realized the employees were no where to be found. I wandered the store trying to find someone, and none could be found. Eventually I just went up to a register and asked the cashier. After I found the AC, I noticed that there was a huge power truck right in front– again no one in sight, so I snuck underneath the area and luckily was able to pull one out. When I got out– my shopping cart was gone– I guess employees here do exist! Like little evil elves, they wait till you are out of sight and them Bam! make your shopping experience even worse.
The second time was to buy moving supplies, same situation but I actually saw a few employees this time. In fact, one was sitting on top of a flattened stack of boxes I needed for my move. So I asked him «Excuse me, I need to get some of those boxes”– he replied «Man, you just want them because I am sitting on them, that’s so rude». Of course that’s the only reason I could possibly want large size moving boxes, to make a 2700 Rainier Ave S Lowe’s employee actually move.
Anyways, after the second time, I said to myself– «Home Depot in SODO just got a customer for life»… to save yourselves my headaches, please don’t go here– perhaps they will change management and it can be salvaged, but I won’t be there…

Lowe’s sucks and everyone knows it.
Most recent experience: I called in to order a part to repair a sliding glass door. The operator said she’d connect me with the right department. After being on hold an inordinate amount of time, someone finally answered. I told them my problem and he said that it wasn’t his department. And that he didn’t know how to transfer a call to the right department. So he recommended that I hang up and call back.
I hung up and called Home Depot, which is only marginally better, but at least I was able to order the part in the first attempt.

I will NEVER buy an appliance from Lowes ever again. My dishwasher died on Sunday and I went to lowes looking for a replacement that could be installed ASAP. Salesman told me it would be installed Tuesday. On Monday I got a call from their installation department who informed me that the next installation opening was nearly 3 weeks away.
Obviously lowes salespeople know to say anything to close the deal. Even if it’s not really true.
In talking with the installation dept manager, she inferred that this is all my fault for misunderstanding lowes installation policy. It was insulting.
I found a contractor to install it and now lowes has missed the «promised» delivery window.
This company is so dishonest and so poorly organized, I’m amazed they’re still in business. The good news is knowing that I will never step into another lowes again.

I should have read the review before telling my contractor to shop at this place, my home remodeling project was about $ 60,000. The contractor asked me where I want him to get, I checked Homedepot on the 4^th and this place, it has a lot less custormer than HD. I got all materals, everything including the kitchen refrigerator and custome made cabinets…
This place has a serious management issue, very unprofessional practice, lie and augue with their customers (esp. the person named Herbert)

This is a review for the Lowe’s on Rainier Ave S in Seattle.
I grew up doing a lot of Home Improvement projects and was under the impression that Lowe’s had superb customer service. Although their staff has been friendly, they don’t seem to have any knowledge in whatever Home Improvement area they’ve been assigned.
However, that is not my major complaint. We have had absolute terrible luck with anything that is ordered for in store pickup or delivered. Right now they are ⁰⁄₃. We ordered a door flooring on our Lowe’s credit card and put pickup under my Fiancé’s name. I was out of town, and they wouldn’t let him pick it up. He had to wait around Lowe’s for half an hour until one of the cusomter service staff called me to validate that the cosigner on our credit card could pick up the floors
Then we purchased a door and put it on lay-​away until our contractor could pick it up. They assured us over and over again that all they needed was his name. When he went to pick it up, they refused to give it to him, and we had to drive to the store to take care of it. They had since lost the door and had to find a new one. (took approximately 3 hours)
Third experience was the worst. We ordered a washer/​dryer and scheduled delivery 3 weeks out so we could get it on the weekend. They never came, and upon calling them I discovered that the «system had dropped the order» They then offerd to deliver the washer/​dryer on Monday in the evening. I got a call Monday morning that there was a scheduling glitch and they’d have to deliver it in the middle of the day or reschedule again for later in the week. This was going on 4 weeks withough a washer/​dryer so I chose to leave work early. (took approximately 5 hours to sort out)
I regeret buying a credit card with Lowe’s and sincerely wish we’d chosen Home Depot’s credit card instead.

It’s a typical Lowe’s. I have had a lot of errors made when I’ve gone in there to do shopping in person so it has made the trips take longer. I purchased mulch here recently, waited 25 minutes to have it loaded and then realized that they rang me up for the wrong item. I didn’t end up leaving until 45 minutes after my original purchase was made (receipt time stamp was 3:14 and I was able to drive away at 4:00)
The online ordering system is great, they’ve been really helpful with loading the orders and it’s always efficient. I would not hesitate to pick up online orders here.
The Lowe’s in Renton has better service and I found the people there to be more knowledgeable.

Let’s make this short.
We went in for paint. The guy at the counter made it difficult and awkward while selecting a color. He tried to talk us out of it and tried to sell us something he already had mixed up which was similar, but different enough to not be what we wanted. The color we wanted was a color they have on display. I couldn’t understand his attitude.
We paint our wall and a week later we decided to get more of the same paint for another wall. We brought the same exact paint chip with the code and everything on it. Expecting to have bought the same exact paint I paint an adjacent wall. After drying it’s clear to me this color is different from the first one we bought.
What the hell? They use a computer to mix the paint. I don’t understand how they messed up. I understand there is room for error, but they are supposed to check the mix afterwards to make sure it matches the paint sample. They failed. And the paint is non refundable. Not to mention the time wasted.
My advice is buy more paint than you think you’ll need because they will mess up. It would be nice if they were competent at their jobs. That would have at least offset the poor customer service.

This store is a disgrace. There is NO costumer service. First I waited for the guy in the hardware department to ask about a particular screw, and he didn’t know anything. Then I walked around for 20 minutes trying to find someone to help me find the right halogen bulb. It wasn’t until I was walking out the front door that someone actually offered to help. Too late. I went to Target the next day and got what I needed.
Also, this store is cluttered and dirty.
The managers should be ashamed.

I’d give them 0 stars if I could!!!
I’ll be the first to admit that I have absolutely no business being in a Lowe’s. But when the experts tell me I need something, I try to go get it. So! Let’s begin.
I ordered a washer and dryer off Lowe’
on Black Friday because they were on sale. They were stackable pair and compact. The stacking kit was on back order, so we waiting for it to arrive eagerly. We were scheduled for delivery on December 19^th, but I then rescheduled for December 23^rd. Easy peasy so far! I sent my boyfriend to Lowe’s to get all the connections for the installation. He was sold all the wrong stuff, despite showing the person helping him our order (printed out and brought with him), so when the installers came out, they couldn’t even try to install the set. Problem number one.
Problem number two. I called after the installers left so that we could go get the correct connections and have them install it the next day at 9am. Prior to leaving, the installer had suggested we get an extension for the washer drain hose so that it would reach from the hallway into the closet (which is too small to fit the set AND a person to connect everything). I went to Lowe’s to buy the extension set and apparently it doesn’t exist. I bought what he showed me MIGHT work anyway and told my boyfriend that apparently the extension doesn’t exist. He wakes up the next morning at 8am (he works till midnight so 8am is his 5am) and goes to another hardware store to ask about this extension — just in case the guy at Lowe’s didn’t know. That hardware store also says it doesn’t exist. Huh. And on top of all that, the installers never showed up so my boyfriend woke up for nothing.
Problem number 3. I call to reschedule again. Then the manager I’m talking to is saying they can’t come out and set my stuff up because the extension set doesn’t exist and they’re not licensed for that. I try to explain that the installer didn’t even TRY because they COULDN’T, to no avail. I make my sleep deprived boyfriend call since he’s already grouchy. He calls me back to say that they’ll come out on Saturday and they’ll give us 5% off everything for our troubles. They come on Saturday only to discover that they still can’t install it — apparently I’m 1 outlet short. Not their fault. My boyfriend then goes to Lowe’s to return all the crap we bought but didn’t need and to get our 5% off. The manager we talked to on the phone turned out to be the guy who sold my boyfriend all the wrong stuff to begin with and then starts debating the 5% off (which we didn’t even ask for — he offered it to us)!
In the end, my super annoyed boyfriend gets us the 5% off and we will never deal with Lowe’s ever again. Omg. Never again. Now I need an electrician and a plumber so that I can FINALLY do laundry.

I had my second GE washing machine purchased from this location installed today. It was a really subpar experience.
First, when we purchased the machine on a Wednesday morning, the staff was overwhelmed and slow to get everything in order, even though we knew exactly what we wanted.
Second, when the delivery men came to install today, they had the wrong delivery window. Store told us between 2 and 4, and I got a call from the delivery men at 10:30 saying they were heading over to install. Um… not going to work out for me, but at least they were able to reschedule.
Third, when the delivery men came to install, they looked at the machine and told me they couldn’t, because they didn’t think the stacking kit would work. Excuse me? This is the same machine as I had before, just three years newer. Prove to me that the holes don’t line up, but don’t just tell me you can’t do it and try to leave. They agreed to take apart the machines, and lo and behold, the existing stacking kit worked.
Fourth, while I was waiting in the other room and they left the door to my house open, my dog wandered out the front door to go use the restroom. They weren’t sure if it was OK to let him out, but they didn’t try to stop him or tell me that he had left the house. Then my dog started to dribble pee while waiting at the door out of the building, so they let him outside. STILL without telling me they let him out, and with no leash on or anything. My dog is well trained and won’t run, and came back inside after that, but seriously, they should have told me when my dog first walked out the door, OR not left the door wide open in the first place.
Fifth, after they had installed the machines and had me sign the paperwork that everything was working, they told me that I shouldn’t run the hot water wash because the hot water hose was clogged. I didn’t really understand what was going on, because we purchased new hoses for them to use to install with the new machine, because the guy at Lowes insisted that we do that — so I just assumed that the delivery men had used the new hoses. Nope. So now my husband has to take the machines apart this week to replace the hoses. Awesome. So much for free installation.
Augh!!!

After waiting for twenty minutes for someone to cut a piece of plywood for me an old woman asked whether I’ve seen someone who could help her. I whispered, «there is no help in Lowes, for it is a place forsaken by its workers», and left. She didn’t actually hear me because I was whispering very softly and she was old and presumably couldn’t hear too well.
(Before you ask, pressing the button that summons workers was no help. All it did was interrupt the serene, calming, store music to broadcast a message that all the workers ignored.)