Massage Envy

In regards to practitioner Jasmine, I have been a client of Queen Ann Massage Envy since late last year. I have seen Jasmine primarily over the past few months as a result of rib injury which let to upper back and neck soreness. Jasmine is personable and professional, making you feel at ease the minute she enters the room. She is an excellent communicator and passionate about her profession. Since seeing Jasmine and incorporating her into my rehabilitation I have noticed huge benefits in my range of motion and pain reduction. She is a great addition to your team! Jason C.

I have been a Massage Envy member for years and have had the best experience at this location. Melissa at the front desk took so much time to make sure that I was booked with a therapist that would fit my needs and wants. She even took time to look at scheduling to ensure I would not have scheduling conflicts in choosing a therapist that I could continually reschedule with. She ended up booking me with Alicia who was the perfect therapist for me! It just goes to prove how much is pays off when someone takes the time to make sure you are getting the experience you are looking for. Alicia is a great therapist and I would highly recommend her if someone was looking for «work» to be done and deep tissue. She was very communicative and in touch with what my muscles and I needed. Thank you so much for the excellent customer service.

Just called to book an appointment and I’ve got to say… I am so impressed by the amazing customer service provided by Melissa at the front desk. She was so incredibly helpful and helped connect me to a therapist who would meet my needs. I haven’t had the actual massage yet but I was just blown away with how helpful Melissa was that I had to write a review and give her kudos!

This company is very difficult to deal with. One of their therapist left me in so much pain I need to go to the chiropractor the next day. I wanted to cancel my membership because they turned out so awful and they did nothing but give me the run around. I ended up having to cancel my credit card. I signed up for a membership at the Queen Anne location, but this incident happened at the Kirkland location. The two location seem to be working against me. They also sell you on being able to use your membership services at any location when you sign up, but going to a different location did not turn out well. I had a number of unused massages and I asked for my money back. I also wanted them to write me a check, because I had to cancel my credit card. They offered me a fraction of what they actually owed me and refused to write me a check. Not impressed.

I am truly in love with massage envy. This location has proven to be a good location. The front desk is always very friendly and helpful. I’ve been seeing Sonny and she is a great massage therapist. So happy I found her. Bring on the monthly relaxation.

I have had the worst time trying to schedule a massage with this business. My girlfriend and I had scheduled two massages about 2 weeks in advance then when the day arrived we learned that our massage was scheduled for the wrong week. Certainly this could be due to miscommunication so In order to make amends we rescheduled for the following week. Now we learn that our massages are not only scheduled at the wrong time but also a week apart from one another. Im sorry I cant give an accurate review of how the massages might have been because Im done trying to even schedule one. Envious? I think not.

Today I called for a massage and booked one within two hours of calling. I just needed some time to relax, some attention on me and some relief from stress in my neck and shoulders. I had Julie as my practitioner. We started what would have been a very traditional and relaxing massage but I had so much congestion she had me turn on my back and for the next 60 minutes she worked on my neck and shoulders. She asked if I wanted any additional areas but what she was doing on my neck was so relaxing I really didn’t want anything else. I have been struggling with allergies the last few days and the focused attention brought tremendous relief. Julie is fantastic. I was asked about memberships and given a thorough introduction to their business model by Jenna at the desk. I can’t see myself signing up for a membership but I will be calling to get a massage from Julie again. I also purchased some collagen cream from Murad as I left, Jenna helped me with that decision — put it on — that stuff works! I went to work relaxed and my face was radiating both from the massage and the cream.

I was very disappointed in my massage tonight. First it is strange to talk to the receptionist instead of the therapist about your concerns but I can get over that. What bothers me is when I book an hour and a half massage so that I can have a full body massage with a focus area. Unfortunately my massage therapist simply did the massage he wanted to do instead. I said most of the massage should focus on my legs and feet which received maybe 20min total. Then one of my other concerns was my right arm and he didn’t do my arms at all! Now I will go and get an hour massage on my arms and legs only since then I won’t have to worry about the therapist spending too much time on my back and shoulders. Also the massage ended 10min early which would have been enough time to do my arms.
If you chose to come here make sure you point to the areas you want massaged and hope for the best. If I am ever desperate for a massage I might come back but my expectations for a good focused massage will be accurately low.

Okay, I was wary of this chain business initially, expecting sub par results for masseuses looking to make a quick buck. BUT, I was pleasantly surprised and treated well! I really love that they thoroughly go through a questionnaire with you regarding the aches n’ pains as well as personal preferences.
The back room was ambient and chill and I felt like I was able to communicate with my masseuse as well as just zone out.
The massage was one of the best one’s I’ve had in years! Downside is right after you get out of the massage you get hit with all the normal promos in order to sign up for a standing contract with them. I get it, it’s a chain and they thrive on keeping people on a subscription but it really did feel like it got forced down my throat. Not exactly nice coming out to after a massage.
Go for the massage and ignore the hoopla about signing up!

Have very mixed feelings about my visit to Massage Envy. This is really combination of different experiences. I was doing introductory massage. Parking: there is a garage nearby but it is really full and some cars there seem to be there for months (not Massage Envy fault, it is retail parking). I parked nearby with no problem at the residential street. So the front desk staff was super nice when i came in. I got massage session from Ally (Allie? spelling?), and she fantastic! Amazing skills and was super happy with the massage sessions itself. At that point i was ready to sign up for membership.
Problems started when i was paying. Front desk staff asked me if i am interested in membership and i say yes but i want to take paperwork home, fill it out and drop off. Honestly, after 1 hr massage session you dont want to sit there filling up paperwork. Additionally, i needed to figure our other locations too etc. So long story short, front desk staff looked shocked when i asked about taking paperwork home to fill out. At that point they started pushing to fill it out in the spa right away by asking super direct questions like what exactly the reason you cant fill it out now; if you liked the experience what prevents you from filling it out;
They seemed really upset that i did not fill out right away. Finally i told them, I dont want to fill out now. I have to check on few things and will be back. However the entire great experience created by Allie was dissolved in few seconds by all that pressure at the front desk.
I still am interested in membership but 1) why it is not allowed to fill out the paperwork at home? Its a form. Didnt make any sense to me 2) customers who are trying it out need to be given space and time to reflect on their experience and not be pressurized into purchase right after they are out of massage sessions just wanting to go home. Its not used car sales, you are selling experience.

I have had monthly facials for many many years. I love seeing LeAnne and the results in my skin are evident. I like the product line and I have started to use some of the Murad products at home as well. I expected a chain would have more of a ticky tacky atmosphere but I was thoroughly pleased to see that this is not the case. The atmosphere is pleasant and the décor lovely. (This is the same review that I just posted on google,)

Had an amazing facial here a few weeks ago! My skin felt amazing after leaving! The only thing keeping me from coming back is that you have to buy a membership, which is kind of a bummer, but if you don’t mind that I totally recommended!

This place is magic! I went in today feeling awful. I was in a funk, my shoulders were completely knotted up and I was stressed to the max.
I spent an hour and a half with Ally. She gave me a full body massage with lavender aromatherapy. During the massage I could feel the tension leaving my body. I was melting into the table. She was AWESOME! Super friendly, knew exactly what my muscles needed, spent time working on particularly troublesome areas and was helpful in explaining ways to preserve and heal my body after I left.
I ended up buying a membership because I can’t imagine my life without a once-​a-​month massage now.
Everyone at the front desk was welcoming and very nice as I paid, purchased my membership and scheduled my next appointment.
I left in such a good mood! I was singing in the car on my way home! I’m currently relaxing on my couch and I’m catching myself sighing in contentment regularly. Also, I smell like lavender! :)
I highly recommend this place and Ally. I had a great experience and can’t wait to go back!

Last weekend I went in for a massage and facial and it was the best decision! The staff I encountered were extremely friendly and welcoming, the building is well kept and maintained, and the environment was very relaxing.
I wanted a massage for relaxation, not to work out an knots or kinks, and my masseuse, Katie listened and delivered! I felt comfortable and relaxed :)
The main reason for my visit was the facial– I love Murad products and took advantage of the $ 10 off promotion they have going on until August 2. Leanne, as other reviews mentioned was fabulous! I had several questions that she answered and talked me through what she’d be doing. She understood my skin ‘issues’ and was really easy to carry on a conversation with. I hadn’t been in for a facial in years (I know :/​) and I felt great once the appointment was over.
As far as a membership goes, I had decided before I went to sign up for one– I’d wanted to incorporate a monthly facial in to my beauty routine, especially these summer months since I have oily skin! I can’t wait to use it — I’d 100% recommend going for their summer facial event if you haven’t yet — $ 10 off, a free sample of a Murad product (a vitamin C mask I think is what I got) and when you schedule a follow up apt, you get another gift when you come back! Thanks Massage Envy!

I am a member here. They are very accommodating and work hard to find the perfect match for a massage therapist. I had one bad experience where it was a horrible massage and they made it right and addressed the issue. Always very professional and kind receptionists. I like the surveys after each massage and the reminder calls that I have in used credits. They also take HSA cards. Amazing location as well!

I loved Jacoba! She was really attentive. Asked me what I was looking for and all that good stuff.
I got deep tissue and she was tough! Got all into my tense spots on my back and quads. She checked in with me every so often.
2 things I particularly appreciated.
1. When I asked about stuff, she was very helpful in explaining. I don’t know much about muscles and I like to learn so that was great.
2. When I said certain parts hurt but I was ok to continue, she did. I’ve been to places where the therapist will lighten up. I don’t like that so it was great she kept up the intensity.
I thought Toni at the front desk was super sweet and friendly too! Quick shout out to her!

AMAZING Facial! ONE WORD: LEANN!
I moved to Seattle last January and was not regularly getting facials, but knew that I wanted to incorporate it into my beauty routine at some point. I am SO glad that I found Leann. I first met her last summer at another spa in the Seattle area and was so happy when she started working at Massage Envy. Their location is great and they treat their employees so well, you can totally tell.
Now onto my heavenly facial :)
The room was calm and serene and Leann did a great job at describing what she was doing, but was able to hold a conversation for the full hour! She was able to tend to all of my needs and addressed any skincare concerns I had. I really loved the mask that we used, so I decided to purchase it afterwards and it was moderately priced — only $ 37 when other places will charge well over $ 100. Murad is a great brand — it’s natural, but has science to back it up.
I had been warned about Massage Envy pushing a membership hard on you, but since my service was so superb it was a no brainer to join! I can’t wait to come back every month to see my favorite aesthetician — Leann. I can’t wait to be back!

My experience with Spa Envy Queen Anne has been delightful. I want to give them 4 stars for many reasons but I think the staff there also wants to be better which in my book is 5 stars. It also conveniently located in my neighborhood up on Queen Anne Ave.
I’ve had many amazing massages and others that were OK. Tell them what type and pressure of massage you want because they care about matching you with the correct therapist. I’m now working with Hillary and every deep tissue massage is amazingly therapeutic. I’m recovering from many surgeries so I need adjustments and relaxation to heal. My posture is better and I feel good. Yes, I’ll share her name… HILLARY.
The staff is awesome — welcoming and helpful both on the phone for scheduling and at the salon. It’s a new salon and the staff is gaining experience and to me — their business is running smoother. I’m telling you — the staff’s attitude is infectious with kindness. I love it!
The membership plan has been positive for me due to cost savings and monthly reminders to come in and take time for myself with a massage. When I missed a month massage, my time was added to the next month and so on. So for the next month I scheduled a 2-​hr massage and I just melted. You don’t need a membership and the regular costs are reasonable. They also work with Health Saving Plans which is very helpful!

The massage itself was 3+ stars — pretty good, skilled, kind, intuitive therapist who was genuinely concerned about helping me alleviate pain.
However, the experience itself left a horrible impression on me — high-​pressure sales! It seems antithetical to a business that exists for the purpose of easing stress and tension for its patrons, to have its sales people CAUSE extreme stress through their high-​pressure sales tactics by pressuring patrons into buying a 12-​month membership at the end of their massage — preying on people in a vulnerable state. It reminded me of the worst gym membership sales tactics. Really tacky. And the front desk person didn’t even understand how FSA cards work (they acted like it was free, unlimited funds and didn’t understand why I wouldn’t just sign up and charge it to my card!).
If what you’re pushing is the 12 month membership (with no cancellations allowed), tell people that up front. Let them consider it while enjoying their massage. Don’t wait until after their first massage in your establishment, and they are feeling relaxed, to dump that on them and pressure them into signing their next 12 months away. And clearly, that’s all the front desk staff cared about. The front desk staff were completely impersonal and transactional. Not what I expect from a provider of massage, a therapeutic treatment.
And to make it worse, they called me the next day to try to pressure me into buying the membership.
Horrible, horrible experience. And I’m so disappointed, because the massage was good, and it’s in my neighborhood, and I was very likely to become a member if I’d been treated more genuinely. I am your target demographic, and see the benefit in monthly massage (or more frequently). But due to your tacky, high-​pressure sales tactics, you lost me. I left my massage more stressed out than when I arrived.

I received a gift card for Massage Envy, and scheduled an appointment for a facial. They had early availability and I was able to get in very soon.
The staff at the front desk were nice, although seemingly inexperienced and a bit unprofessional.
Marina performed my facial, and she was excellent. She had a down to earth attitude and easygoing yet professional manner that set me at ease. She really worked with my problem skin to do a treatment that was best for me (a clay mask and light glycolic peel were employed) which left my skin looking and feeling amazing. Murad products were used. She went beyond the typical product suggestions and gave me a few additional lifestyle tips to improve my skin’s condition.
The reason for the three stars is the extremely hard upsell that’s presented to you before your appointment, after you appointment, and with two unsolicited phone calls afterwards. It was incredibly irritating especially after politely informing them that I wasn’t interested. Calling me during dinner hours was even more irritating.
I will be returning for a facial from Marina (she’s worth the hassle) but am not looking forward to the barrage of pushy sales tactics.