MegaPath

I came to MegaPath twice for business meetings. The people I interacted with were great.
There is no parking at all at this location so you have to find a paid street parking spot, a parking garage or paid lot somewhere nearby.

Getting the installation was a bit tricky after many phone calls and emails but service is up and running and works fine and after speaking to customer service today, I was pleased with their help

Absolute worst customer service, tech support, and billing department I have ever dealt with.
The company I work for has had Megapath as their phone and Internet provider for 3 years. I recently came to the company to find there has been an ongoing issue of the data being on one account and voice being on another, thus causing 2 separate invoices each month.
I personally have been dealing with our «account rep», Marie Paje, who always responds as though this is the first time she’s heard our complaint. I have now left a voice mail for her supervisor as well as attempted to cancel service.. however there are seriously costly fines for doing so. Which brings me to my next issue. I have been requesting copies of our signed contracts so that I may see the terms we signed up for. Part of the issue regarding this is that each person I talk to at Megapath gives me a different term date, and no one seems to be able to find our contracts.

I can’t think of invective adequately hate-​filled to describe this company. But I don’t need strong language; a mere accurate description should suffice.
I had a very passive website
which served only as a container for my late father’s book. Time came, as usual, to renew the domain name, and I instructed MegaPath to do so. They were happy to oblige, for a fee, and I didn’t think about it again. (For the tech savvy: I had tried to renew directly through NSI, but was told that, because of the way
was originally set up, through Speakeasy, they could not accept payment except through my ISP.)
The site really didn’t do anything except offer the text to a few hundred visitors per month, and I seldom checked it. When I next did, months later, I found a nondescript placeholder page with Japanese characters. What emerged, after multiple discussions with MegaPath tech support, is that MegaPath never did the renewal, even though they had received my request, which they acknowledged at the time in a work order ticket. (I have an email trail for everything I say here.) The registration expired and a couple months later a Tokyo-​based domain name squatter picked it up. Thus MegaPath had lost the domain name I had used for many years. My mother had chosen the title before she died. Now I can’t get it back.
At some point during this period, Global Capacity took over MegaPath’s network services business unit. I want the reader to know that absolutely nothing changed. The people, the infrastructure, the corporate culture remained exactly the same. In my case, Global Capacity acknowledged that for half a year they had levied monthly web hosting charges for a website that didn’t exist, but refused to give a refund — «…I don’t believe you qualify for the credits» — even though Global Capacity was not and could not possibly have been providing a service.
The refund refusal is emblematic of a larger issue: MegaPath’s accounting department has been out of control — or committing fraud — for over a year. Double charges started appearing: a years-​obsolete physical address somehow still in their records had newly been re-​interpreted as a second site. When called on it, MegaPath did not issue a refund, but applied the overcharges as credit for future payments. Last fall I and many other customers were hit out of nowhere with a fictitious «Regulatory Recovery Surcharge»; again, this was restored as future credit, rather than a refund.
These systematic charges are undeniable facts, and their undeniable effect was that MegaPath wrote itself free loans, with customers paying the interest. Whether the overcharges were intentional (for example, so MegaPath could make its books look good for the Global Capacity acquisition) is a matter for a state attorney general or the Federal Trade Commission to decide.

I too would give zero stars if it were possible!
I had Speakeasy service which was always reliable and excellent — then Megapath came into the picture and it’s been a complete nightmare. Between service outages, poor, slow service, and rude customer service people I finally opted to cancel my service (this was last November 2014). I’m STILL working on cancelling in February of 2015!
Of course they aren’t providing service but they are trying to charge me for everything from a service charge for a home visit from last Fall ($ 300! for the guy to come for 15 minutes and swap out the modem — something I could have easily done), to an early cancellation charge ($ 99, for two month early on a 3 year contract), and now sending me to collections for not paying for or returning the modem (which I did and have the UPS tracking receipt and have given all this info to the billing department). It just keeps going…
AVOID at all costs — or it’ll cost in you both pain and suffering AND as much cash as they think they can suck out of you… complete and total disaster company.

Worse company ever! I’m on hold right now — at 11:22 mark just because my online password is not working!
I call them MegaDEATH for good reason — AVOID!!!

Started using MegaPath Voice Services this summer for our business that operates a small but critical call-​center. Would recommend MegaPath to any business wanting to move over to a VoIP solution. Their hosted voice platform is like many others but their support team wrapped around the service is what makes them stand out from the other service providers.
From the ‘above and beyond’ project manager to the higher levels of support, everyone at MegaPath is there to solve any issue that arises. At times it feels like you are the only customer and that is so uncommon in today’s world.
Their support group spans both sides of the US and every call is like they were there just to assist us individually. I actually look forward to calling into their technical support team. And to think, they have ties right back to the Northwest with origins in Seattle and a large staff still there.
We thought about deploying our own soft switch but to get all of the features and not have to manage the back-​end is what sold us on going hosted and we are very happy that we chose MegaPath.
Sounds like I wear a MegaPath T-​shirt but just a very happy customer …

Loved Speakeasy over more than a decade of great service, but the Megapath purchase reduced our rating from five stars to one star. Megapath is the WORST service organization with which we’ve done business — needless to say, we’ve left them behind. Good riddance! (Amusingly, when we called to complain, each of the Megapath employees with which we dealt simply laughed and said they were leaving too).

I was a Speakeasy customer for years and had no complaints whatsoever. Then the unthinkable happened Speakeasy sold to a company called Megapath, stellar service plummeted to zero service. Why Speakeasy, why? I missed your local tech people, the easy billing, the excellent internet speed, the courtesy and professionalism of your customer service people. Be aware Megapath has none of these things, including a complete lack of honesty in there business dealings. Miss ya Speakeasy!

I was with speakeasy for several years as a dsl subscriber as far back as 2003. I loved it even though it was a bit more expensive than other options. That was until megapath took them over and I became very dissatisfied with them. Started have slower speeds, dropped connections, imap issues, tech support sucked, and their attitude towards us small users became dismissive as they courted business users over home users. So I dumped them and went with Comcast business class. Very similar cost but super fast speeds compared to adsl under speakeasy, and have had very good support (much better than residential comcast, so go with business class). Very sad megapath destroyed speakeasy.

⁹⁄₂₀₁₂ update: still stuck under one contract… can’t wait until it ends! Billing has now become my nightmare. I cannot remember the last time that amount was correct or that I received the bill more than 3 days before the due date. Getting it on time AND with correct amount? FUHGETABOUTIT! I have to call every single month. Used to be on auto billing, but they would notify of the amount due and then charge my card less than 24 hours later, before I even had time to review. Since the amount wasn’t correct, I canceled and removed my credit card info. Amazingly, they STILL autobilled for 2 more months even though I called repeatedly. I feel like I should clone myself so I can do their job as well as my own. Very frustrated.

Megapath (was Speakeasy) continues to slide down hill. Spent 6 hours on the phone with tech support to get a password. That’s right a PASSWORD!!! Something that most ISPs let you reset with an email or at most a 5 minute phone call. One guy (a tier 2 techy) even admitted to me he didn’t know anything and probably couldn’t help me. Too bad you can’t give a negative rating number becasue they deserve it!

«IMAP issues? We don’t support that OS.»
Not what I expect to hear from the guys who used to help me troubleshoot Linux distros. They’re done. For an extra $ 25/​mo, I expect something better.
So, AT&T or Comcast? Which offshore call center is least confused?

i am now a fan of ATT.
Didn’t realize anybody could make that happen.

At least once every week (sometimes more often) our internet goes down, our phones become static-​y and the office is slowed to a crawl. Why? All because Speakeasy cannot handle internet for an online company.
I’m sure they are just peachy for individual use when one is sitting at home (but I wouldn’t try after the experience I’ve had), but even for a small to medium sized business, the internet service is simply pathetic. What’s worse? The first few times it happened it was «our fault.» I think they have the picture now that we’re not going to accept that as a reasonable excuse, but still can’t fix it, despite passing the buck around to different departments.
I highly recommend looking elsewhere if you value internet speed, telephone lines sans static, web browsing, or a company with the right attitude toward problem solving.

We’ve had nothing but problems with our internet at work. Setup took months longer than Speakeasy promised and now internet outages happen multiple times a week for us (there have actually been days where the whole company sat around for hours, unable to use the web, make calls or do anything), and we’ve lost — and are still currently losing — tens of thousands of dollars in revenue every time the internet’s down. We’re a web-​based company, and so we depend on our provider to fix their own problems and keep us running. It sends everybody into a panic when a black-​out happens… super stressful. My employers have pleaded with Speakeasy for help and they are completely unresponsive.
To make matters worse, our phone lines are always staticky, and the Speakeasy reps are so quick to point the finger at anybody but their own service. Yesterday they tried to say we must have a virus disrupting the service, but that’s impossible because the problems persist even when every SINGLE computer is shut down. We also wasted time running anti-​virus software/​scanning work computers for no reason. They will do anything to pass blame to others and deny responsibility. They have blamed «3^rd party providers» and now are blaming us, the customer. That’s a pretty low blow.
We’re at our breaking point — and that’s saying a lot, since we’ve been patient for months, actually trusting them when they said they’d take care of us. We even canceled a contract with our previous provider (and paid a giant fee for that, of course) to sign up with Speakeasy. Now we’re looking at yet another cancellation fee to escape the shadiest internet provider in history.
If you can help it, take your money elsewhere. They definitely don’t deserve it.

I was with an outstanding provider for a number of years and switched only because they didn’t offer the bandwidth Speakeasy has. So I was cautious about switching just because of the outstanding service I had with my previous provider. Well Speakeasy is outstanding, they sold me a 15 meg pipe and I get a consistent connection of just over 13 meg, my uploads are close to 1.5 so I’m very happy. They notify you a good two months before the bill is due and the very few times I’ve contacted support they were right on the ball with quick and accurate resolutions. Granted these were only configuration questions but the response was great.
Another major + for Speakeasy is that they don’t outsource overseas. The support is on shore here in the U.S. with quality talent.
Pros: 1. Fast, very reliable and dependable service.
2. Not outsourced overseas
3. Billing is sent two months before due date
4. Support techs actually know what they’re doing and aren’t just monkey’s reading off of a script.
Cons: It’s a bit expensive, but the quality is well worth it and you definitely get what you pay for.
Also a note to other reviews who slam Speakeasy due to issues with AT$T, Qwest or who ever the back bone is. This has NO relevance to the quality of Speakeasy, it’s the issue of who owns the Copper of where you live. Mine is owned by Qwest aka Qworst. Yes I had issues with Qwest and it was a PIA due to Qwest’s bumblings. But Speakeasy was on the ball, they nagged Qwest and went out of their way to light a fire under Qwest’s bum.
So in summary, please post reviews accordingly eh?

I have been a Speakeasy ADSL customer for the past 5+ years.
Normally, the quality of the service is VERY reliable; as in rock-​solid reliable. The few times I did have any problems over the years, their support has always been on top of it. In addition, my tickets were answered quickly, and the guys handling the support really know what they were doing.
The only reason this review doesn’t get 5-​stars is because SE’s service is VERY expensive. I pay approx. $ 125 /​mo for 7.0 /​768 service. Most others are about half of that, or less. What you are really paying for is the Covad reliability and the above average support. It comes down to a question of value.
As an I.T. professional who demands above-​average service from an ISP, I find SE’s service policies to be one of the main reasons I am with them. They don’t play silly games with blocking ports, or «managing» their network, like so many other top-​tier providers such as Comcast and AT&T. The performance and reliability are KEY for me at least, even despite the high costs.
I realize that there are a number of other options in my area that may be cheaper, I am not convinced they are any better. In fact, Verizon’s tech support is so bad, it’s not even worth mentioning. They must outsource their techs from India or something. With SE, you speak DIRECTLY with a tech that knows what the hell they are talking about, right there in Seattle.
In summary, if you want the best service available and price is not an issue, this is the best pick compared to the «mega ISP’s» that just treat you as another number.

Ugh, I just had a very difficult transition moving my service to my new home with Speakeasy.
I think Lawrence the *Speakeasy Angel* has died, because the ball was dropped repeatedly; and I got really tired of picking it up and handing it back to them to complete our transaction.
It was all resolved, but it took two weeks… and I burned hundreds of cell phone minutes to get ‘er done.
Maybe the recent layoffs have had an effect on the level of service they can provide.
R.I.P. Lawrence my *Angel*, you were awesome. I wished you could have helped me this last time.

I went to Speakeasy out of desperation after having constant connection problems with a cocktail of Earthlink, Qwest and Covad. I’ll give it to them that they are reliable but that’s about all I can say. The DSL service stayed connected more consistently than anyone else. But good luck if your modem ever crashes because their technical support staff sucks ass and are well-​versed in exactly what they are not willing to do to help.
They are over-​hyped, over-​priced and do not deliver on their advertised speeds. You wouldn’t wish on your worst enemies the experience of dealing with their «customer service» staff when you try to cancel the service. They are aggressive, rude and abusive. They want their ridiculous cancellation fee and they want it NOW. They’ll straight out call you a liar and threaten to send someone to break your kneecaps. Unless you want a HUGE hassle avoid these guys like the plague and go with a lesser evil.
If you think I’m exaggerating, go to the Better Business Bureau website and check out this company. And those are just the customers that took the trouble to complain. If BBB complaints were a criminal rap sheet Speakeasy would be going up the river for a very long time.