Merry Maids

We’ve been pleased customers for 7+ years. We like the fact that the company is licensed and bonded. We have them clean our condo on a regular basis. The workers are dependable and thorough, and the price is very reasonable. Can’t get much better than that!

Worst move out clean ever. Paid 250 + 20 tip for a 750 sq foot house and they did not do the following:
did not mop the floors
did not wipe out the kitchen cabinets — crumbs still in them and did not wipe down the cabinet doors
did not wipe out the bathroom closet cabinets
left part of the refrigerator drawer on the washer/​dryer — not cleaned
freezer door rubber part had crumbs in it
oven was surface cleaned but inside still had dirt
removed SOME of the shelf lining in the kitchen cabinets and left them strewn on the counter (and did not clean out crumbs etc in cabinets)
did not wipe off the washer/​dryer — had a layer of dust on it
They did offer me a $ 50 refund since I cleaned it myself instead of having them come back out and do it. If only there was a negative 1 star…

the service was awful! very poor time management and worst customer service!
I received a gift certificate from my real estate agent as a move in gift which was the only reason I chose Merry maids service. I scheduled an appointment at 6:00pm on tuesday, and the staff didn’t show up, I was patient enough to reschedule to thursday, and the same thing happened!
I spoke to the manager to report this incident, and he promised me that he would reschedule my cleaning on tuesday afternoon to accommodate my class schedule. Even At their third time to make this right, the cleaning team still showed up in the morning when i was in the middle of my lecture. I called in to cancel this terrible service and to ask my refund back, they were still going to charge me $ 78 cancellation fee because of the mistake they made! I would have given a less than 1 star if it was an option because this company is absolutely ridiculous.

Is there something less than 1 star that I can give? I hired Merry Maids to do a pre-​move in cleaning on a rental property. They were to arrive Tuesday and do the cleaning before my tenants moved in on Wednesday. When I arrived to check the house Tuesday evening, it did not appear that anyone had done any cleaning on the house. The walls and stair railing were covered in grimey finger prints. The insides of drawers had hair, dirt and dust in them. The floors were covered in dog hair and the house still smelled like dog. I stayed up til 2am that night cleaning it myself.
When I called Merry Maids they refused to refund my money because their policy says they have to be allowed to re-​clean the house. That wasn’t possible given my renters were moving in the next day.
I’m not sure what kind of excellent customer service policy that is, but I wouldn’t recommend anyone deal with them — ever.

I don’t/wouldn’t have them as my weekly, or even bi-​monthly cleaners, but before a party or before out of town guests arrive, call them in for a thorough scrub down.
I’ve only used them twice (different crews), but was overwhelmingly pleased with the job they did — they used toothbrushed to clean in the nooks and crannies of my kitchen.
Definately pricey, but worth a once a year splurge.