Paris Plumbing

I manage a condo in Ballard and have used Paris numerous times and have recommended they to owners. They have always been reliable, knowledgeable and are considerably less expensive than most others. The only minor complaint I could have is that they are usually pretty busy. If it’s an emergency you probably should try elsewhere. If you have a project you can plan for about a week out they are the best!

Paris Plumbing was recommended to me by my neighbor. We’ve used them since we bought our home about 5 years ago.
I’ve never had a problem with their work until recently — and you better pray you don’t have a problem when Paris Plumbing works on your house.
It looks like there are some common problems we shared with other Unilocal reviewers:
— Everything is fine as long as they don’t have any issues.
— Customer service is dreadful and they do not budge even when they are at fault.
— Jennifer the receptionist was disrespectful and hung up on me, too.
— They are inexplicably slow.
— They do not have the right tools to do their jobs.
We had a simple job that should have been very straightforward. They were unable to complete it because they did not have the equipment and arrived at our house nonetheless after their estimate and charged us almost the entire quote price despite doing half the work.
They told us they would return to finish the work once they found the tool, but instead of calling us to schedule a second call, we received a bill straight away.
The bill is dated due the same day that it is printed, and they threatened to send me to collections when I called to find out why they didn’t return to finish the job.
That’s when I was hung up on by Jennifer.
I spoke with Tim, the owner, but he had the same attitude. He offered no solutions and defended the disrespectful actions of his employees.
We’ll be hiring another plumber, and our neighbor is following suit.

I have had two clients now that have been unhappy with this company. I am sure they are fine as long as everything runs smooth, but if not; watch out. First client called them to fix a plumbing issue prior to selling their house. The client told me the lady on the phone was very rude. When the guy came out to fix the issue I mentioned that to him as he said he was the Owner. He made an excuse about how she may have had a bad day. I’m sorry, but who gets to be rude to people just because you have a bad day. I just closed on another home; Seller had work done on a vacant home, buyer moves in and immediately had issues with a leaking shower (which Paris worked on). I phoned them today and spoke with Michelle. She said that it was no longer under warranty (their warranty is only 30 days even on a vacant home), but they would need to come out and look at it to determine what the issue was. Her tone was very condescending (a co-​worker was right next to me and couldn’t believe what a rude attitude she had). I asked for the manager and was transferred to Jennifer. I admit that I was a little frustrated, but Jennifer was worse than Michelle. She reiterated that they would need to come out to look at the situation, but also said that it was no longer under warranty. I asked her to clarify their policy aside from this for future (as I run into plumbing issues all the time with clients). She told me that she didn’t need to go back and forth with me, and I told her that I just wanted to understand their policy, she told me she didn’t need to go back and forth, so I asked for the Owner. She said «Listen lady,» and I told her «My name isn’t lady.» at which point she hung up on me. I have been in customer service for decades and have never hung up on a customer. I will never refer them to a client again.

My experience with Paris plumbing defies everything I know about working with contractors. They have been prompt, helpful, kind, quick, and thorough. I’ve only had a couple day wait on three different appointments, where most good contractors are 1 – 2 weeks. They got my new hot water heater in quickly without a complaint about the fact that it’s on the third floor of this townhouse. They were in and out in 30 minutes for a few small fixes (caused by other work).
I would highly recommend them for any plumbing needs. And family owned too!

It is so nice to deal with a professional and competent plumbing service. we had used a service that in the past was ok (Lake City Plumbing) but has failed us twice already. Just a simple drain clog which 2 weeks later clogged again. A friend recommended Paris, who scheduled us nicely and fixed the drain while replacing a part that was totally bypassed by the other plumber. We have had no problems. The technician (JRP) is highly recommended.

Again, Paris Plumbing came to our rescue.
We had a ‘clean out’ leak in our basement. Water everywhere.
Called Paris and was able to get someone scheduled. Jon was here in 2 hours and fixed the problem.
As usual, very professional from the call to the scheduler Jennifer to
Jon the fixer… Thank you for doing such a great job!

Paris Plumbing is my go-​to, has been for years. They just finished a small job for me, quick, knowledgeable, reasonably priced for quality service. Office staff is very helpful and professional too — I never call anyone else!

The hot water heater went out in our firm, the head partner asked me to call Paris Plumbing. His son had used them and found them to be of great service. We were scheduled within a few days. What I was impressed with is we called out of the blue, never having our selves, used their services before and we were treated like lifelong customers. The Plumber they sent out, was actually early a few minutes. In addition we had a water line hooked up to our refrigerator and I asked if he would mind removing it, to get to the closet the hot water heater was in, and he was just fine with helping, when I went down to check out with him, he had even turned the water line back on for the fridge, and I didn’t even have to ask. He left no mess, was timely and got us up and running with hot water again. I would recommend them to anyone who wants to save money and have on time service.

The best plumber experience. I needed a new water heater and they came in with a great bid. They did the job right and charged a little less then the already affordable bid.

I used to go them all the time, but today I have to report how poorly they handled a situation. I’m not sure I’ll go to them again. There are other reputable plumbing services in the area. I had ask them to fix a leak. There was a leak in a check valve between the water dispenser and another leak in a connection line between the water dispenser and water heater. Instead they took my water heater and didn’t repair any leak under the sink. I just wanted the leak fixed. I talked to Victor and he agreed to come to fix the leak for free (that he was suppose to fix), but when I talked to Jennifer this morning, she wanted to charge me and she refused to negotiate and hung up on me. Wow. I thought they had better business practices. The least they could have done is replace the check valve and they won’t do it, because I have to replace the whole water heater? I just wanted the leak fixed. I didn’t need the water heater replaced because I was going to do that at a later date.

I had called several companies about my disposal and many wanted to just come out and replace it without even giving me the option to look at it and potentially repair it. When I called Paris, they were booked for a few days but Michelle gave me some very helpful tips that allowed me to fix it myself. I do not need a plumber this go around thanks to her advice but next time I do I will definitely call Paris Plumbing. Thanks!

I used Paris Plumbing to install a pitcher rinser in our café. Their technician was out fast scheduling was easy. He did a great job, quality work efficient, and the price was very affordable. I worked with Jennifer in the scheduling office and she was extremely friendly and wonderful to work with. I will definitely be using Paris Plumbing again on future projects.

Our old mid-​century house needed all new plumbing. We took our neighbor’s recommendation and used Paris Plumbing. They were what every business should be. We were thrilled with them. Ward and his two sons came to the job. They were the most polite, well-​mannered, and thoughtful crew I’ve ever worked with. Here’s some details.
1. Thorough, detailed work. No quick fixes; they spent extra time to ensure that the work they did would last for a long time and was well-​thought out. For example, when they replaced a kitchen drain pipe, they converted the old hole in the wall to an access pipe for future snaking, entirely on their own initiative. Another example: the pipes they put in they made sure worked around our heating ducts, and existing and future wiring. My husband came home and looked at what they did and the first thing that came out of his mouth was «Wow, they really thought this out!»
2. Very reasonable costs, and even more reasonable considering what a great job they did. I had 4 other companies come in for a quote — these guys were very price competitive.
3. I have to say this again — Ward and his sons were the most thoughtful, considerate folks I’ve ever had come to work at my house. They were on time every time. They explained everything to me, even with some of my very basic plumbing questions, thoughtfully and carefully. When they came to the kitchen and I was on the phone, they refrained from using loud equipment until I was done. They put drop clothes everywhere, and cleaned up after themselves to the point that I couldn’t tell plumbers had been to my house.
So if you like working with a company that does a wonderful job at a great price, support a local family-​run business, and on top of it all are some of the nicest folks you’d want to meet, call Paris Plumbing.

I used Paris again. This time John Paris came out and helped me with a huge project that took 2 days. He could have reemed me for the hourly charge and the scope fee, but my bill was very reasonable! He reduced it. Honest plumbers. They are so reasonable that we decided to later get a new toilet and faucet from Lowes and just pay them to come out and put them in. They sent a newer guy I hadnt met and he was so helpful, I just sat and watched tv while he installed everything perfectly. He even threw in a quick fix on one of our pipes that he saw for no extra charge. Now the sink water comes out faster. Again, these are the plumbers to call if you want affordable, on-​time, honest, polite, capable dudes. Northgate area. They call u back quickly.

They came highly recommended by a friend and we were very impressed! We called with a very small job and they came out within a couple days. Very prompt and courteous and our problem was quickly identified and resolved. The price was reasonable as well. We will definitely call them again!

Full disclosure, I am in construction. I need to replace my water heater and used Unilocal to get 3 bids. Paris was very freindly in setting up my appointment the next day. They came out and said I would recieve my estimate via email. After 24 hours I called and inquired about the estiamte. Someone called me back and said they were trying to find a part still. 2 others gave me a number and did not struggle with parts. I called back, thanked them for their time and told them I went with someone else.

(Hey Paris– I should have gotten a picture of your cool truck with your silly font so I could be the first one to give you a picture…)
The phone appointment setter was polite and easy to talk to. She even called me to let me know the plumber was running about 20 minutes late.
The sinks were unclogged and draining in minutes and they even checked to see if my sump pump was working.
The price was comparable to what I’ve paid other plumbers.
Gene — the plumber– did a great job (and he also has super neat handwriting that was legible!!! for me to give my landlord.)

I love these guys. We’ve had them out twice. Both times they were on time, friendly, efficient and cleaned up after themselves. Calling plumbers out is usually a scary experience, but not for us anymore. We have major bathroom renovations planned and know who we’ll call.
Oh, and they love dogs and were patient with my barky dogs and inquisitive cats.

My outdoor faucet in the front yard wasn’t working at all. Called Paris Plumbing this morning, they were out by 1:45pm (15 minutes early). By 2:30, I had a working faucet. The guy that came out (Jesse) was very friendly and helpful. At the end of it all, I had to pay a reasonable flat fee (that would have gone to labor had it taken over an hour).
I’ll definitely come back to Paris Plumbing in the future. Hopefully not too soon.
Also, the local number listed here and on their web page (
) didn’t work. I had to call their toll free number: 1−877−727−4702

We needed a plumber. No big deal, just a leaky faucet, but I was worried. Why would anyone want to help me with a small plumbing issue when there are so many people out there with gushing pipes and leaking sewage? As it turned out, a few plumbers either didn’t ring me back or returned my call hours after I was hoping to schedule an appointment. Paris Plumbing was the only company to answer my call when I placed it. The office employee was pleasant, professional, and booked an appointment to fix my leak. The plumber showed up – on time – and quoted me a price that agreed with the amount printed on the statement I later received in the mail. The leak is history.
OK, so I saved the best part for last. I couldn’t find any postage stamps in the house, so stopped by the Paris Plumbing office in person to deliver my payment. I was pleasantly surprised to be greeted by three big, tail-​wagging, über-​friendly dogs. Arf!
I’d rather not have future plumbing issues, but if or when I do, I’m glad Paris Plumbing is around.