Petco

This Petco is set-​up/​organized in a way that actually makes sense and makes shopping easy. They’ve always got an excellent selection (note: I only shop for dog items) and the staff is super helpful if you’ve got any questions.
I have never used the grooming services.
Dog training classes with Barbara were PHENOMENAL. She patiently and compassionately trained my rescue dog (and I) all the way from «Adult I» through earning her Canine Good Citizen designation. She is a teeny bit disorganized, but makes up for it with her talent.
In my experience, the pet sweaters are pretty crummy quality, but the return policy is great… you can get a new one, even if yours is already worn and torn.

Amazing customer service. Jesse and Tony are very helpful! I came in to this location looking for high quality dog food. Not only did they give me good advice, but they gave me samples to take home too! Turned out my little girl loved the «HALO» brand dog food. So I bought a bag, dog bed, cat food, toys for the pets ect… Customer for life!

This is a review for the grooming department and not a reflection on the store — the store is great! After two good grooming experiences at this location, we brought our 10 month-​old goldendoodle in for her third grooming, and did not have a great experience; we won’t be returning. Our dog has been through basic puppy training and is a very well-​demeanored and well behaved dog (for her age) and when we went to pick her up, the groomer noted that our puppy did not behave well and even attempted to bite the staff when they were drying her. This is odd in itself as my dog has never bitten anyone and is just about the most submissive dog I have ever encountered (shes a goldendoodle for god’s sake!). I apologized, thinking that my dog likely got antsy (AFTER THE 7 HOUR SESSION) and proceeded to pay and leave the store. As soon as we left, my dog basically ran to the nearest grass to relieve herself (multiple times), so they clearly didn’t take any potty breaks during their overly long session which could be a contributor to her not-​so-​great behavior.
The situation got worse when we got home. My dog was acting extremely skittish and almost depressed for multiple days (which is extremely unlike my normally very happy puppy)! I’m not sure what happened during the session, but I will not trust the staff with my dog again. The haircut turned out fine, but I have a feeling they don’t treat the dogs they are grooming with as much care as they should. It has been a full week since my dog’s grooming session and she is just now starting to act like her old self.

Store is fine. This one star review is for the amateur grooming department. I took my shih tzu puppy for a grooming and I told the staff person that I wanted the dog’s face hairs trimmed short and the body hair a short to medium length.
She wrote down the instructions and then gave me the paperwork that guaranteed me that it would be less than EIGHT HOURS for something that takes any other groomers I’ve used, around three to four hours. I gasped and told her that if it was going to take that long that I won’t be leaving my dog with them. She told me not to worry because that it wouldn’t take that long. SIX HOURS later, they were finally done, which in my opinion and years of experiences with my other two shih tzus, took twice as long.
If my dog looked good afterwards, I wouldn’t have been so upset that they spent six hours on him. But no, he looked AWFUL. They did exactly the opposite of my request leaving the face pretty much untouched and his body completely shorn. I didn’t even bother to ask them to fix his mangled cut because I don’t trust their skills and took them to my usual groomer to get fixed. Who trained these groomers and who hired them? They suck.

For a city Petco, it’s a decent size. Every once in a while they run out of a few items, but everyone is super helpful to find an alternate or order it for you. I come in to stock up on food since the local place is a bit more pricey near me. It’s near Whole Foods so you have a place to grab a snack and sit outside with your pup after grabbing items.

I typically go to a different Petco, but needed to stop by Whole Foods, so I thought, «Perfect! One stop shopping!»
I’ll do myself a favor and make two stops next time.
Although this location is big, clean and organized, some employees could use some training in customer service. And apparently math.
I gathered my bags of dog food and a cute sweater for my dog and headed to check out. There wasn’t a line, and an eager employee waiting at one of the registers quickly offered to check me out. Easy enough.
I had a 20% off entire purchase coupon on my phone that the gal tried to enter into the system. Didn’t work. She explained that the system doesn’t let them take the percentage off using just the coupon number, but printing the coupon and scanning it did. I thought that was weird because the Petco I usually go to never has a problem with typing in the coupon number. No worries though, she said she could manually enter the discount on one of the items. «Sweet!» I thought.
As I was walking out to the car, I realized…“Hm. $ 13 off doesn’t sound right.” I bought two bags of dog food and a sweater. No way was a saving of $ 13 was 20% off the entire purchase.
Went back into the store and was helped by a different employee. I explained to her the situation: Had a coupon for 20% off the entire purchase, but only received 10% off. She looked confused, looked at the receipt and saw that there was a percentage taken off one item (which coincidentally was 20% off that one item). I explained again that the coupon was for 20% off the entire purchase, not just one item.
The original lady that had checked me out chimed in to explain that I had not printed out the coupon and the system didn’t recognize the number when manually typed in, so she had to manually enter a discount off of one item. I said that I understood that, but she didn’t discount enough. They both looked at me with blank stares, so for a second I thought I had it wrong. Maybe the coupon was for just one item? Nope, they both confirmed that it was 20% off the entire purchase.
To help break it down for them, I said that the subtotal was $ 130 and $ 13 was only 10%.
The original girl marched over, took my receipt and started typing away at the cash register. Asked for my credit card and said that I would be getting $ 27 and some odd change back.
«Wait, an additional $ 27?
«A total of $ 27.»
Gave her my card, she swiped, stapled the new receipt to the old one, handed it back and said, «Is that what you wanted?» Rudely, I might add. I said yes, and thanked her and she walked away without another word.
Man, I should’ve said that what I wanted was for her to be able to do her job…
Checked my new receipt on the way out: An additional $ 27 and some odd change.
I guess the extra $ 13 was compensation for the waste of my time?
Future reference, print out any coupons to spare employees from doing manual discounts.

The Interbay Petco has great parking, it’s clean, the store carries a wide range of products. Up until today, I purchased most of my dog’s food from the Interbay Petco.
Tonight, I took my dog in for nail grinding.
**I posted photos of my dog’s nails after the Interbay Petco grinding.**
When I picked her up, I asked, «How did it go?» According to the dog groomer, it didn’t go well. To summarize the groomer’s long reply, she said:
–my dog freaked out
–she needed another attendant to hold my dog down
–she did her best, but she couldn’t do much due to my dog’s behavior
I was shocked, because my dog has had her nails done numerous times without any issues. I looked at my dog’s nails. They appeared to be the same length as they were before the nail grinding. In addition, they were uneven and rough. (Far worse than what I can achieve on my own at home.)
The groomer started to provide me with the paperwork necessary to pay for the nail grinding. Very awkwardly, I explained that I wasn’t going to pay for the visit, because I still need to get her nails done. The groomer called the night manager.
The conversation with the night manager was super awkward. The night manager did not look at my dog’s nails. I explained why I did not feel comfortable paying for the visit (while looking at a money back guarantee sign – pretty funny).
I said I would be happy to provide a copy of my receipt after visiting another groomer. As I turned to leave, the manager told me «good luck.» Due to his tone of voice and delivery, it seemed like a «you’ll need it» dig. It was a very bad experience.
After I arrived home, I called the Holman Petco and spoke to Tracy in grooming. I explained what happened and asked if she would be comfortable grinding my dog’s nails. I took my dog in, and Tracy fixed my dog’s nails in about eight minutes. I posted photos of my dog’s nails; you can see the nails after the Interbay grooming and after the Holman grooming. The difference is clear. I happily paid for the nail grinding, and let Tracy know how relieved I was that my dog didn’t appear to have any behavior issues. (Being told that my dog had behavior issues was the worst part about my experience at the Interbay Petco. Tracy resolved those fears, and let me know that my dog behaved normally during the visit.)
After the Holman grooming, I drove back to the Interbay Petco to show the night manager my receipt. I also showed him the before and after photos, which I posted to Unilocal.During the conversation, the night manager still attributed the poor nail trim to my dog’s behavior, saying, «she must have had a bad day.» He also reiterated that two employees needed to hold my dog for the nail trim at Interbay.
The picture I posted captures the poor performance at the Interbay Petco. And apparently, the manager stands behind that performance. I recommend that you enjoy grooming services elsewhere.

This is much larger than I thought it would be! The store is bright and new and has everything I could think of for my pets. It’s laid out differently than my usual Northgate location, but things are pretty well marked, so it didn’t take me too long to find what I was looking for.
It is convenient to stop in when I’m shopping next door at whole foods. I also like the rewards system. Since I spoil my cats I get quite a few $ 5 coupons.

Great location and very friendly service. Staff was very helpful for me and I liked the prices. Go often.

Took my 3 month old French Bulldog to get a bath and nail trim. Took almost 2 hours to get done as we had an appointment and still took this long. I would have rescheduled if I had known. Upon picking him, the worker had my dog playing with him at the front desk and walk in and she responds with «who are you here to pick up?» The one you’re holding lady. I find that a problem as you don’t know which dog belongs to who and you were one I dropped him off with. Lastly, get home and I notice a limp and him licking his paw. I found a small cut and one of his nails split. This isn’t quality work and won’t be bringing my dog back here to be groomed.

So glad they put a store so close I can walk there. It’s super clean & they have lots of helpful staff. One time my dog got loose & got out the door & a staff gal ran outside with me to catch her. Now that’s service.

I have worked as a dog groomer at several locations and this one blows me away! The staff in the salon are friendly, upbeat, knowledgeable and genuinely love dogs! The dogs know this — there are far fewer issues with «problem» dogs than other locations. They will also work with you to suggest helpful items and even collect them for you at checkout (your pooch’s personal shoppers!).
The store associates are also extremely knowledgeable and glad to help. Walking into the store is always a treat, as you are surrounded by laughter and doggie kisses. Can’t be beat!

5 stars and this is why —
Super friendly, nice, helpful, understanding staff
super organized, clean, great selection
puppy playtime.
My personal experiences here have been great, i looked forward to coming here for my pet supplies. I have a dog and 3 fish and everyone is just so personable and fun to talk to! I always love browsing the selection of dog clothes and accessories. The employees always impress me with their knowledge and friendlyness!
OK. when I bought my baby beta I dropped the bowl ! and it broke ! and I freaked out! The fish man made it a great experience and saved my little fish and gave me a special bag to make sure it could relax after almost dying. I was so happy with how nice and accommodating everyone was to me considering I was making a mess, threatening baby lives, and screaming. I have had a dog over 3 years and so many other pets over the years and locations, this is my favorite petco of all time! I have lived in bremerton, tacoma, seattle, I have been to tons of petcos in my life, tons! this is my #1 so i had to write them a killer review
thnxguys :)

Took my Cairn Terrier for grooming and will definitely be a return customer! The two groomers we spoke with were friendly, and took time to really understand how I wanted my dog to look. I was given an estimated time on when to return and a phone call when she was ready. My little girl came out looking spiffy, happy, and smelling amazing.
While she was being groomed I did a little shopping. I needed some help finding a couple items (so many choices!) and the woman I spoke with was helpful and knew right where to find what I needed.
Looking forward to a repeat experience!

I’m not sure if we came here when Petco had their «A» team working or what but the service was excellent. Chris, the manager in the fish department was very informative and helpful. He was very patient with my girlfriend and I even after we literally asked him one question after another about fish, tanks, heaters etc. Chris really knows his stuff! The staff in the front end were all great too. Petco is definitely not the cheapest but I don’t mind paying a little more if I know I will be receiving superb customer service.

Olive likes shopping here, and of course that’s what matters most. I like that it’s conveniently located and they have a great return policy. We got a crate and when Olive quickly found her way out of it, Petco was happy to allow me to return it.
The weirdest thing about this store is the layout. The dog beds, for example are on a different wall than the dog toys, and the cat scratchers are in between them.
The staff is hit of miss. A few people are really friendly, but one basically just ignored me. I was standing in the toy section, and I asked one of the employees if they had any dog crates, he just said «They’re on the other side of the store,» and walked away. Gee, thanks.
Overall, a-​ok.

It’s a Petco, a.k.a. some good basics mixed with a lot of junk.
We get recycled newspaper litter here, as well as hay and sometimes food (the basic Kaytee pellets) or treats for our rabbits.
My biggest qualm is that they sell foods that are really not good for rabbits, like pellets with «treats» mixed in and sugary yogurt drops. Also, many of their wooden chew toys are not labeled for what kind of wood they are. There isn’t a lot of guidance on a real healthy rabbit diet available in the store. Skip the Petco treats and get veggies next door at Whole Foods instead!

DO NOT take your cat (or pet) here for grooming! I had my cat bathed last week and when I picked her up they said she had «broken one of her claws but it was okay». I didn’t think much of it, until a few days later when I tried to inspect my cat’s foot. She would NOT even let me near it! I took her to the vet today, and $ 200 and 2 hours later they informed me her ENTIRE nail had been ripped off (just like if you ripped an entire nail of your finger) and the bruising went up her entire claw! I just cannot believe this happened to my cat while she was under the care of Petco. I called the grooming manager who was very nice and was able to issue me a refund for the appointment, but when I went in and asked the store manager John if there was anything else they could do to offer a gift card or discount on my purchase (I had to buy special cat litter while her paw heals and only Petco carries it) he said sorry no «unfortunately these things just happen». EXCUSE ME?! Cat’s do not just have their entire nail ripped off while getting a bath. Nor do their owners have to listen to them SCREAM AND HOWL for 20 minutes at the vet while getting it treated. THESE THINGS DO NOT happen — I even asked my vet and she said it was very rare for a cat to lose an entire nail. The vet was glad I brought her in right away because it could lead to a very serious infection. My poor car (and myself) are traumatized and I will NEVER EVER make another Petco purchase, nor allow anyone else to have their cat possibly get bathed there.

I was as excited as one can be about a pet store when I learned a Petco was going in next to the Whole Foods on 15^th. The Magnolia, Ballard and Queen Anne area are amazingly devoid of big box pet stores, which is probably a good thing for many reasons except one. Unfortunately this meant we ended up driving to Crown Hill or U District to get pet food because we choose not to feed our cats the small batch, hand cooked, gluten free, unicorn meat stuff available at boutique pet stores. That stuff is great if it’s your thing; it’s not ours. Enter Petco, a five minute drive from our house.
This is probably the cleanest and nicest Petco I’ve ever been to. I’m sure it’s due in part because the place is new, but they’ve also seemed to step up their game in how they’ve designed their displays. Perhaps they’re catering to the area or trying to fall in line with Whole Foods.
The store is very heavy on on organic and natural pet food, to the point that I had trouble finding the regular stuff I was looking for. If I’m honest, I thought their selection was kinda weak in this and other departments like litter. I got everything I needed, but I didn’t get the specifics brands/​sizes I usually get at the other locations.
The employees were all exceedingly polite and helpful. I kinda wanted to punch them for being so chipper… but that’s just how I am. :-D
All in all, a solid addition to the area.