Phinney Ridge Eyecare

My ways of picking doctors usually goes with choosing whichever is closest to home… and therefore it yields not always optimal results. In this case however I felt quite lucky, I had a very friendly and thorough visit. The doctor is open to dialog and shows genuine care for his job and his patients health. I would definitely go back here the next time I need a visit. The only downfall is that you have to pay ahead of time if you have certain insurance, for example VSP. However they will submit the claim for you and I did get about 80% of the cost refunded within a few days.

After going to Costco Eyecare for years, I had to switch optometrists because of my insurance and also convenience (looking for something in my neighborhood). I tried Sears Eyecare for one year and had a very cold, uncomfortable experience. I am so grateful for Unilocal,because it led met to Phinney Ridge Eyecare. After three years of great service and care from Rob and Cindy, I can’t imagine going anywhere else.
I love the charm and convenience of the location. Nestled in the Phinney Ridge neighborhood, the office blends in like it’s your neighbor’s house. Walking in, I literally feel like I’m visiting a neighbor!

Dr. Rob was great! For a routine eye exam it was reasonably priced, and everyone was very friendly. The glasses at the clinic seemed a bit expensive, but I wasn’t pressured to try any on or buy from them.

A shout out for this business is long overdue. Over the past three years I’ve bought two pair of glasses (progressive lens regular and sunglasses) and have been very pleased with the results. Both doctors are knowledgable, professional and personable. Today I returned because my frames (purchased in 2013) were bent. Dr. Rob adjusted the frame and made sure it fit correctly. The customer service and quality products make this a go-​to place for eyewear.

This is possibly ONE reason I would ever return to Seattle. Drs Rob and Cindy make the painstaking process of dealing with optical carrying on totally painless.
The shop and the experience one has there is tantamount to that of a small town general store (with a focus on optics). A two hour visit is normal and the interaction with other patrons is customary. Getting friendly advice from another patient has always helped when faced with that question of questions, «Do these [glasses] work?»
My partner and I are living in SF now and are seriously considering putting our optical needs on hold until the next trip to Seattle because we know no better eyecare exists. Great experience. Great staff. Great assortment.
Save yourself time and just go here.

Really can’t say enough great things about these guys. Rob & Cindy make a warm, welcoming, and skilled team. Cindy will remember your entire story after a single visit and gave great advice to my 17 y/​o daughter on selecting new frames.

I can’t say enough good things about this optometrist. Rob and Cindy are super nice, super duper smart, and very pleasant. They are also very flexible and understanding about scheduling. I’ve never had such great experiences with an optometrist. Even though I’m on the other side of town now, I still make the trek to Phinney Ridge to see them. It’s very much a «family doctor» type of place — Rob and Cindy are a husband and wife working together, which is adorable, and they have a fantastic memory for patients. Even though I only go once every year or two, they always remember me by first name even just over the phone without seeing me. I spent a lot of time researching optometrists before picking this one, and I have been completely satisfied.

Adequate introduction, Great Exam, Poor Follow up
Friendly demeanor on the phone when I called for an appointment; got me in for an appointment in a reasonable amount of time. Although the clinic feels to have been built into a house, is a bit disheveled and cluttered, it had a «homey» feel and Cindy was as friendly in person as she was on the phone.
Dr. Rosales has wonderful demeanor, took his time to get the prescription (for contacts) right and ensure I had a good experience. Impressed with his «bedside» manor and would recommend him. He explained the care plan — order new contacts, bring me back in to see how they fit… try ‘em out for a bit and come back in to ensure these worked well for me. Sounded great.
The problem — and the fact I can’t recommend Phinney Ridge — is in the follow up.
I was told my contact lenses would need to be ordered, but «could» possibly be in with in a few days. Regardless, Cindy offered, she’d let me know as soon as they came in.
Two months later, I called to find out what the deal was.
After a painful dialogue while Cindy, with some trouble looked up my patient information… then painful-​er wait while she searched, what I imagined through the thumping I heard on the other end of the phone were the same piles of papers and boxes on the front counter as when I came it, she «found» them.
Turns out the contact lenses had been sitting there for… about 2 months. «They must have gotten lost,» Cindy offered. I explained I wasn’t impressed. «Well, they’re here now!» Cindy explained in a chipper voice… as if a 2 month snafu was superfluous. I offered that I was frustrated at the lack of follow up. «Well, they’re here now!» Cindy offered as her mantra, apparently against any negativity from a silly patient disappointed that his contact lenses were «lost» and aftercare was nil.
«Well let me make an appointment to try them on. Dr. Rosales said he wanted to see how they fit when they came in.» I asked.
«Oh, no… just come get them. You don’t need to try them on here. They’re ready!» Cindy said in her chipper voice.
«The doctor said he wanted me to try them on to see how these fit.» I repeated.
«Oh, there’s no need for that… just come get them!» Cindy cheerily said.
«Would you check with the doctor?» I asked, «He told me he wanted me to try them on at the office, so that he could examine whether they fit properly.»
«Oh, we don’t need to do that. I’m sure Rob didn’t need you to do that. Just come pick them up and take them home, then let us know if there are any problems,» Cindy countered.
«Would you please check with ‘Rob’?» I asked, «HE TOLD ME HE WANTED ME TO COME IN AND TRY THEM ON IN THE EXAMINING ROOM.»
Cindy would have none of that foolishness, repeating her earlier refrain. Now 10 minutes into searching for my patient information, my lost order and a bickering match for whether I should follow the doctor’s directions… or cindy-the-front-office-wife-of-the-doctor’s orders… I was now late for an appointment.
«Please check with the doctor whether he needs me to come in… or if I am to just ‘pick them up and try them on and let you know of there are problems’», I asked. «I have to go, I have a meeting starting.»
«Oh, well… I can make you and appointment if you want,» Cindy finally relinquished… «just hold on and I’ll see what’s open!» she cheerily added.
«I’m sorry, I’m late for my meeting. I’ll have to call back to finish this.» I answered.
«Oh, this will only take a few seconds!» she said (more rustling noises in the background while another few minutes went by).
«I’m sorry, I’m late for my meeting. I’ll have to finish this later» I repeated.
«Oh? You don’t want to do this now? I can do this now, just hold on a minute.» (more rustling noises in the background).
I hung up.
It is now 3 more months later. Haven’t heard a word from them. Apparently my contacts are still sitting *somewhere*…
Love ‘Rob,” I like Cindy’s cheeriness… but hell… I can’t handle the disorganization and lack of follow through.

Rob and Cindy are a cool team — smart, professional and fun. Cindy manages the front desk side with her great sense of humor and expertise as a doctor. Their style is both hipster and down-​home, family friendly. I feel confident in their knowledge — and they have a good frame selection.

Good communication and an on-​time visit. The Drs explain everything they do and aren’t pushy with sales. Very family-​friendly office with kids toys.
Unilocal reviews steered me to this place and I wasn’t disappointed.

Very friendly people. Robert explained everything in clear terms during the exam and even fixed my crooked glasses. Great experience all around.

I really love this place. I’ve never had such an attentive optometrist before.

I found phinney ridge eyecare through Unilocal.Many salutes to Unilocal for making my life better yet another time. This is a wonderful place both in terms of quality and how inviting it is.
Dr. Rosales does a super thorough job. For my annual eye exam, he took me through more diagnostic processes than all the big eye hospitals (and their specialists) I went to before. He shares a ton of information about my eye situation, explaining the inward workings and helps me get educated and to take control of my eye health. He is amazing.
Dr. Woo’s wit cracks me up every time and makes the visit so joyful. She is very accommodating and is a pleasure to work with.
I eagerly await my annual eye exam. Give it a try, no disappointments here! Its a place you will build a relationship with.

As far as doctors, getting things done, I live a crazy life with having grown up in Seattle area and established long trusted relationships with doctors, and then for the last 5 – 6 years living in Spokane/​Cheney area about 9+ months out of the year as I am a college student.
Rob and Cindy, always manage to find a way to get me in while I’m home on breaks, they coordinate with me for things like fixing or replacing frames via mail, or since sometimes I get my exam and frames picked out while home on break, but they won’t be done before I go back they’ll mail them to me! They answer my crazy questions over the phone about what to do about my allergies all of a sudden acting up more in my eyes.
And last summer when my eyes all of a sudden started having really weird symptoms like a giant black spot in my vision, and white sparkly lights in my right peripheral field, and I was completely freaking out, they got me in right away and helped me work through everything including referring me and helping me get in ASAP to a really great retinal specialist. I ended up having a very rare temporary eye disease called Multiple Evanescent White Dot Syndrome (MEWDS) and they worked together with my mom (an NP and my care coordinator) and the retinal specialist to take care of me!
They have been more helpful than the neurologist I’ve been to see for my migraines as the symptoms are largely optical related. I honestly can’t imagine going anywhere else to get my eyes checked. I don’t know that I could trust anyone else, and I can’t imagine any other doctors being able to make me feel as cared about as Rob and Cindy!
Give them a call, you won’t be sorry!

Went to see Dr. Rosales for the first time last year. Can’t add more praise or information then is already here in all the other comments.
So why am I leaving this uninformative review? To remind myself where to go when I have my once every 2 – 3 years eye exam, plus to remind myself that maybe I need to go have my eyes checked soon.

Awesome service and really cool and unique frames!

I needed an optometrist near my neighborhood and found Phinney Ridge Eyecare so I decided to give them a try. This is a really nice place run by Dr. Woo and Dr. Rosales, a really friendly couple. Dr. Rosales was really patient with me eye exam and Dr. Woo helped me pick my eye glasses (I ended up buying the first pair she suggested, which were really cute and fairly priced).
Shortly after the eye exam I got my glasses, which were very cute and mostly covered by my insurance.
Great place, great selection and great service!

I’ve had glasses for over 30 years, and I’ve seen all kinds when it comes to eye docs. I love these guys. Seriously. Smart, funny, and incredibly good at being patient and doing a thorough job. They don’t push anything on you. They actually… care.
I can’t recommend them highly enough. Even though they’re Cal grads.

I can’t remember the last eye exam I had. If I can see, then I’m not worried.
To my chagrin, I stopped being able to read the tiny print on important things like food package ingredients and the 800 numbers on my credit cards. To make matters worse, I started having trouble focusing on print while reading books at night. Ugh. I needed an eye exam.
I looked up optometrists in my medical plan. After seeing a bazillion names, I decided Instead to find good reviews on Unilocal and then cross reference with my medical plan. I settled on trying Phinney Ridge Eyecare.
When I called, I didn’t get an automated, «please press 1 if you would like to schedule an appointment» BS. I got a LIVE person. When I asked to schedule an appointment, I didn’t have to plan for a three-​month wait. I got one the following week. When I showed up, another customer was getting assistance, but I was greeted and had to wait all of ~five minutes before being ushered into the exam room. The exam was very thorough, and the optometrist, Dr. Rosales, quite nice. Verdict: astigmatism, with a bit of far-​sightedness. When I asked if I could get away with some over-​the-​counter reading glasses, Dr. Rosales was open to the idea. He did show me the difference between OTC and prescription lenses. Since my goal is to see, the prescription won hands-​down.
Dr. Woo helped me with frames for my new planned purchase. Since trying on sunglasses always makes me sick (nothing ever looks good), I was prepared for some serious nausea. Didn’t happen. Dr. Woo selected different frame styles at a variety of price points, and I still can’t believe I liked the first frames she picked out the best. I kinda look like a cool librarian.
While I would rather not need vision correction, I’m delighted Phinney Ridge Eyecare exists.

Rob and Cindy are great!
I tell everyone i know to go here for their eye exam! This isn’t some hole in the wall optometrist’s office either they have great frames, and a lot of them too. They work really well as a team and listen to what people want while helping you find it.
Thanks Guys!