Planned Parenthood

I’m a big supporter of PP. I believe strongly women need a place to go for good quality healthcare and I plan to return to PP-​just not to this one! First off, no one told me my annual exam doctor was a man-​how is that so? I don’t mind a man doc doing a pelvic exam, just tell me! Secondly, during my pelvic exam the doctor called in a 2^nd doctor for assistance-​she walked in and didn’t even close the door all the way! If your doctor walks in and doesn’t seem grounded-don’t do the procedure. She then proceeded to have a conversation with me-​next to me-​with the speculum in. i had to request for them to remove it! Which she did, hastily! Don’t go to this one. I gave it 2 stars because the front desk staff were kind and accommodating + free parking.

I am a big supporter of Planned Parenthood.
However this location is not timely and can be frustrating to visit. I showed up early for a 9am appointment a few weeks ago. The location opens at 8:30 and I walked in a few minutes after that. I waited until 9:30 to be seen for my appointment and then waited another 15 min until I ended up seeing the NP. I had a meeting at 10am which I could not be late for, and was fairly unhappy they were so delayed for no reasons. They tried to get me through the appointment as quickly as possible, but I was still late for my 10am meeting. I have to go back to get my medication refill which is very upsetting as I wasted an hour and a half in the office.
I still recommend supporting Planned Parenthood, but I will be searching for a location that can actually see me on time. The staff is super friendly which makes the experience enjoyable even if unnecessarily lengthy.
There is an online appointment scheduling process that I struggled with repeatedly. Save yourself the frustration and call.
Free parking!

Incredibly knowledgeable and supportive. Visitor parking in the back. Clean clinic. I was very satisfied.

Kimberley is the number one best doctor I have ever had. I will be going here for all of my OBGYN appointments in the future. She was super understanding and helpful but not pandering at all. The front desk is more than willing to help figure out payment options and don’t make a big deal out of anything.
The nurse asking me all my chart questions didn’t seemed phased by how many partners, how often, or how weird my answers were. Super understanding of LGBT and even Poly relationships.
I RECOMMEND HIGHLY.

Excellent service and friendly staff. Glenda and Kimberly were knowledgeable and made me feel very welcome and comfortable. While my appointments were not always timely, I cannot remember EVER having a medical appointment start exactly on time as scheduled. My expectations were exceeded and the time they took with me to ensure I was cared for more than made up for the wait time.

I had a really great experience here. The staff was so friendly, and personable. The nurse was awesome and the doctor I saw, Kimberly Chastain, was amazing. She listened to all my concerns, was super engaged, and actually cared about what I had to say. I was seen pretty quickly and the entire appointment was done in just shy of an hour.
I was really pleased with the entire experience, especially after a really bad experience at the Madison/​Central District location.

The staff here is friendly enough, what I have a problem with is the wait time. I had an appointment so was able to get into a room near my appointment time. I went through the basics with the medical assistant and then was told the doctor would be in shortly. Shortly slowly turned into 45 minutes before I eventually left the room and went to speak with somebody manning the front desk. She said the doctor was still with another patient and would be in as soon as possible. I proceeded to wait another half an hour before the doctor came in. I understand that schedules get backed up and appointments run longer than intended but this was beyond poor service. It would have been nice if the staff kept me posted or waited to call me into a room and have me prepped for the doctor. In addition, I was billed because my insurance information wasn’t processed correctly. I had to contact the clinic and insurer and have everything re-​sent, which could have been avoided entirely if done right in the first place.

This was by far the most professional, friendly and helpful PP staff I have ever come across. Reading the other reviews ahead of time, it definitely seems like there has been a bit of an issue regarding timeliness, so I showed up about 20−25mins early to fill out paperwork. I took the bus so parking wasn’t an issue, and it wasn’t very busy (Wednesday appt at 12:50pm).
Mary at the front desk was so incredibly helpful, made sure I wasn’t going to pay an insane amount of money for the visit by asking financial questions and genuinely caring about my well-​being. It was very surprising to me considering the typical doctor’s visit seems so cut and dried. I felt a warm welcome.
My clinician assistant (nurse?) was a lovely woman (forget her name, started with an A). and we just had a real, open conversation. She wasn’t just checking vitals and going off the chart, she really got to know my questions, concerns, and made me feel like an adult rather than the stereotypical Planned Parenthood patient that comes with the territory. She was very knowledgeable about all different methods of birth control and gave me helpful information, and also assured me that my clinician is also a great resource.
My clinician, Kimberly, was exactly like the other two women: Genuine, helpful, not in a rush or just going off my chart, but really looking to provide answers or help any way she could. I felt very comfortable. Normally when the clinician comes in I find myself going over the same info I just gave to the assistant, but she took the time before coming in to really get a feel for what I was in for. I left my appointment after an hour and felt completely satisfied and more with my visit.
All in all, it seems like this place has a great staff from all of the reviews, and perhaps just certain busy times are when the problems arise. I would recommend definitely making an appointment, getting there 20 mins early, and not have something you have to rush to afterward. Perhaps their timing issues are because they are not rushing everyone in and out, and really taking the time. That’s how I felt and I truly appreciated it. I highly recommend this location!

Due to the low ratings of this place I had to chip in my two cents. The staff here are super friendly, very willing to work with you and understanding when life just seems to happen. I’ve had several general practice doctors appointments here and have never had anything but a pleasant experience.
So, why not five stars? Like others have said, they have the tendency to run a bit behind schedule. And I’m talking like my appointment time was 1pm and I didn’t get called back until 1:45. So know you’ll have a pleasant time with the doctor once you are being seen, but maybe bring a book and don’t have any plans later that day…

Bad. Bad. Bad. I understand an appointment is recommended, but all I needed was a birth control renewal. The call center said they would only need to check my vital signs for this kind of appointment. I got there at 1:15. I signed the sheet with my name and put «walk-​in». I was willing to wait. Around 1:45 the front desk lady called my name. Before I could even get to her she said «oh, nevermind there is someone ahead of you.» I said «ok, no problem» and sat back down. About 8 more people were called up after that and it wasn’t until the front desk lady said «Thank you for waiting, how can I help you?» to another patient that I knew they had to be a walk-​in too because the front desk didn’t even know why they were there. Then 15 more minutes went by and I began to wonder if my name was still on the list. When I checked it was gone. So I wrote the same thing over again and my name was called within 3 minutes which it was now 2:40.The other front desk lady buzzed me through the door where she asked me if I could come back at 5:10. I told her I couldn’t make that time because I had another appointment until 615. She then said well you can come back then but we still might not be able to see you. So I left at 2:45. Now I wonder if my name was scratched off the list when she «accidentally» called me up the first time… how many walk-​ins were then let ahead of me while I sat for 1.5hours. Could they of told me they wouldnt be able to see me until 5:10 a little sooner? When it comes down to it. How long does it take to check someone’s vital signs and say sure you can have birth control for another year!!! What a joke and waste of my time.

Like other reviewers, my appointment ran late but the front office staff and the clinicians more than make up for the frustration of wasted time.
Just know that it will take A LOT of time to get to your appointment so plan for it.
I had a 10:00 am appointment on a Saturday and I arrived at 9:30 just to make sure I wasn’t skipped over by being a little late. Although some people who showed up after me were called first, the clinic does accept walk ins and there are probably assigned walk in rooms. I know that they will help in the order of appointment.
I wasn’t taken to the back until about 10:20, so it was 20 minutes behind but once in the back my health stats were taken efficiently and the clinician was really nice.
It did take awhile for the main reason of my visit to happen, I left around 11:25, but I was pleased with the staff and like I said above the staff makes up for the slow pace of the clinic.

I really want to give this location a good review… but god damn it I just can’t.
First off: The staff are insanely friendly and helpful. Secondly… they are just NEVER on time.
My first appointment at this location ended up with the clinician not showing up… I had to reschedule the next day. The next few appointments I had, they were late, but I figured it wasn’t enough to warrant a complaint.
However… today, I came in for a 12:50 appointment and was asked if I could come back at 1:30. I wasn’t even seen until 1:50. Frustration is an easy way to explain my cumulative experience at this particular location.

This place is awful! DONT GO HERE! If you do youre going to regret it by waiting a long time! The employees that work here dont have any respect for your time or any idea about good customer service.
The first time I came here for my appointment I was five minutes late and they told me to come back in a half an hour because someone needed to take lunch. I came back a little annoyed which grew when I spent at least an hour in between waiting for my pushed back appointment and the doctor after I was shown back.
Last time I came into pay my bill and was told to sign in and waited 15 minutes while I listened to the ladies behind the counter talk about The Great Gatsby movie and how cute Leo was before I was able to pay my bill which took 30 seconds.
NEVER coming back to this or any other planned parenthood.

I love Planned Parenthood in general and I hate giving them a bad review, but I HAVE to give this location a poor review after my recent experiences. The first time I came to this clinic, I talked with a WONDERFUL clinician named Kimberly or something similar. She was great and that visit was a great experience. I needed to come in for a shot a few months later, so I made an appointment with someone at the front desk. I told them at this time that I had forgotten to ask the clinician about doing standard bloodwork during my annual exam. The person I talked to said «No problem! Just ask to talk to a clinician when you next come in for your shot and they can do it then!»
When I arrived for the next appointment, I was told by the front desk staff in no uncertain terms that I was NOT going to be able to see a clinician or have bloodwork done at this visit. The woman at the front desk actually said that the people who operate the phone scheduling centers «must just be telling people what they want to hear to get them to hang up.» I don’t even have a statement for how I feel about hearing this.
Upon leaving that visit, I scheduled an appointment for the next week so that I could get my blood drawn. They require you to see a clinician to do this, so this is what I scheduled for. I scheduled it for a FRIDAY at 9am. Wednesday night, I got a call reminding me of my appointment with them at THURSDAY at 9am. It was a recording, so I tried to return the call to tell them the date was wrong, but they were already closed for the day after the time at which I had received the reminder call.
Despite the fact that I had another doctor appointment at 11am, I decided to try to make the appointment at Planned Parenthood the next day in addition to the other appointment. I arrived and waited for one hour and twenty minutes without any updates. Then I was called from my boyfriend who was waiting in the parking lot telling me that my car had just been hit in the lot. (The parking lot at this location SUCKS and has tiny spaces.)
Anyway, I could drag out the story regarding the parking maelstrom, but essentially, after 2.5 hours of waiting (and missing my other appointment), I was finally able to have my blood drawn. I was told that they would have the results within a week and if I didn’t hear anything from them, then I could consider all of the results to be good news. I was of course pleased when I heard nothing back from the clinic over the next couple of weeks.
Yesterday was 4 weeks since I had had my blood drawn at this clinic. Out of nowhere, I received a call from a clinician who left a very apologetic voice message saying that she had no idea how on earth this happened, but somehow my bloodwork results had been sitting in their clinic without anyone having called me even though it had been a month since I’d had the blood drawn. She said she needed to discuss some results with me and to please call her back as soon as possible. Which I did. I called her back immediately as her message had caused me serious alarm.
The clinician was thankfully still available to talk to me at that time so I didn’t have to wait, but in short, there were several values in my bloodwork that were moderately concerning and the clinician recommended seeing my primary care provider sooner than later. Which I am now going to do. But the entire time, this poor clinician was apologizing for me not having been told the results sooner. I don’t blame her as she said she was away from work for the last few weeks. I want it to be clear that I DO NOT blame this particular clinician. I had had her for an appointment before and she was amazing. But that being said, What on EARTH is going on with this Planned Parenthood that their patients are not receiving abnormal blood test results until a MONTH post testing?
A month can be a LONG freaking time depending on what’s going on. I don’t know yet what significance my blood results will reveal when I talk to my PCP, or what additional tests he’ll recommend, but I sure as heck would have rather known about this a MONTH ago instead of just learning about it now. What if that month could make a major difference? I’m just kind of infuriated with this Planned Parenthood at this point.

Planned Parenthood has always been my go-​to as far as basic gynecological visits/​exams go. I’ve visited clinics in every area I’ve lived from Everett to the U-​district.
My first visit to this location was a little frustrating, due to back-​up I had to wait an extra 30 minutes to be seen despite scheduling an appointment. However the front desk staff, one woman in particular, made my check-​in comfortable as well as engage in very friendly conversation. When I was finally seen by Dr. Kim Chastain she made sure to address my concerns as well as advise me for future appointments. She was incredibly friendly and probably one of the warmest doctors I’ve ever been attended by. At my follow up appointment I was treated with the same warm manner and importance. I really do appreciate the extra work some members of the staff put into making my visits the best possible.

WORST planned parenthood ever!
I’m an avid planned parenthood goer, usually in the U district occasionally Capitol Hill, and this one is by far the worst.
I scheduled an appointment and arrived 5 – 7 minutes early. They took back THREE walk-​ins before me, and I ended up waiting 40 minutes. No exaggeration, 40 minutes. At this point I went up to the counter and asked what’s takin so long. They forgot about me!!! One of the nurses was available the whole time.
Never have I experienced such lack of service at a planned parenthood. It might have been because they were closing soon, regardless, this was unacceptable.
This location is a lot bigger and more comfortable to wait in though.