Public Storage

This was what the District Manager emailed me on 11÷2÷15
«Your refund has been processed for payment and I am waiting on confirmation of expedited ship date as well as an electronic document I can send for verification. I am expecting those tomorrow.
Best regards,
Kevin Bridges-​DM»
Today is 11÷10÷15. I still got no confirmation, no documentation, nothing to prove that they had sent checks to wrong addresses, no proof that a check is on my way. Ridiculous.

We have been using this storage for about 10 years, transitioning from a very large unit to a medium size, and now to a small unit. Yes, downsizing can be a process. Throughout these changes, the management has been very helpful. Jay takes obvious pride in the customer service he provides. The location and accessibility are perfect for us.

I had a totally wonderful experience with the downtown public storage. The staff was friendly and helpful and made moving in and out hassle free. I would highly recommend this company!

The cleanliness and service I have been given here is second to none. The facility is easy to access but I have never witnessed the aforementioned in other reviews problems. The staff is very nice, and have been extremely helpful. If you are looking for a clean, convenient to downtown place to store your stuff, this is it!

Can’t say enough good things about the service at this location. Jay, in particular, is really great. He’s knowledgeable, efficient and friendly. He takes the time to know his customers and refer to them by name. On three occasions now (upgrade unit, move some big stuff in/​out, refund supplies) he’s really gone out of his way to provide the help or assistance that I needed. It’s easy and convenient to store your stuff at this facility.

Our office is across the street so we needed a rental unit to store some equipment in for the time being.
We walked in and Jay, the manager I think, helped us quickly set up a unit and helped us carry some of our equipment up to our new unit.
One thing I really appreciated was his personal touch. It’s rare that the manager of a storage facility would care enough to use your name, but as we were passing another customer of the building he said hello, used their name and had a brief conversation about what they needed.
Fantastic to see this kind of service.

This storage biz is the best! Jay was incredibly helpful to me during a stressful move and that made all the difference for my sanity and my pocket book. I am all about customer service — without it I take my business elsewhere. That fact that I’ve used this company for 4 years is a testimony to stellar service.

I’ve read all the reviews here and I concure with the 4 and 5 star reviews. The building, units and area around the building are kept clean and secure. I’ve used this Public Storage for 3 years. Any issues with repairs, unsavory characters and up keep have alway been taken care of in a timely manner with respect. There has never been an issure with customer service. Jay and the rest of the employees are exemplary. Let’s face it, a storage unit, is a storage unit and these are good ones, clean and secure but the staff simply does a job above what most people would. Frankly, they must be saints because a customer service job like that IS NOT EASY!

The facility is clean, the location is convenient to downtown, and the staff is courteous and helpful.

I have had my belongings in storage at the Public Storage on Alaskan Way in Seattle for 3 years. Yes, that is a long time. Today I finally had movers load it all up. The employees at this PS location are always helpful & friendly. The hallways are kept clear & clean. The units are inside, so dust does not collect within these units as it does at others locations/​facilities.
One employee that particularly stands out for me is JAY. He goes out of his way to help, making things as convenient as possible. Jay provided me with the business names & contact info who will come pick up what I left in the unit & want to donate. I had to sign a document acknowledging I left my key in the office, but since I moved to Austin, TX, I may not be able to be there for the donation pick up. Jay mentioned that if I left my key with the office, they will give the donation pick up crew access as long as I set it up. This will save me money & time! I think everyone appreciates not wasting either of those.
I would highly recommend using this Public Storage location if you need one in Seattle. It is easy to get to; I just do not recommend going during peak traffic hours, especially with the viaduct construction. If I ever need a storage unit in Seattle again, I will come back to this one!
The Public Storage company also make online payments easy. You can either pay with a credit card or link a checking account & make monthly payments or select auto-​pay.

The PUBLIC STORAGE in Seattle @ 1334 Alaskan Way, 98 101 Is AWESOME !!! Jay and Andrea are always super helpful and I strongly recommend them !!! This has been the BEST STORAGE place I’ve ever rented and they are always there to help in anyway and are very polite and great business people !!! I recommend this Public Storage to everyone and I give them a Super high score !!! Thanks for all your help, Jay and Andrea !!! Candy !!!

We have been loyal customers at this Public Storage location for 2+ years. The staff is always courteous and helpful. They have always provided their assistance whenever required. The facility is clean and located conveniently downtown. Jay is always there to greet us with a friendly smile!

Yep it can and has gotten worse here.
Last time we accessed our storage unit there was an empty beer can and pillow in the hallway… Is someone sleeping here at night? Also there was one guy just sitting in his storage unit, and it looked like he was living in it which is forbidden. I called and complained over a month ago… no response of course. They just want your money and aren’t going to make any improvements.
We have had it with them and this is the last straw… We are moving our stuff out asap!
They will not get another dime from us.

This storage facility turns into a homeless shelter in the evening, after the staff leave. If you’re going to rent a unit here, you should come in only during the day time when it is staffed. They leave at 6PM and the place locks down at 9PM. I went there around 8PM one day to put some stuff in my storage unit, and this drunk Willie Nelson lookalike with scabs all over his face comes jumping out from around the corner and growls at me for waking him up. Scared the living turds out of me. I guess I should’ve taken a hint back when I was signing up for the place at the office, standing next to two urine-​stenched heroin junkies with giant backpacks who were waiting to rent a unit. I also saw a two guys sitting in one unit and eating a meal together. His storage unit was all decked out like it’s a mini apartment. Hey, as low as $ 80/​mo for a private unit. Get all your bum friends to chip in and make it a communal party. Smart idea.
Anyway, what irritated me the most was that the salesperson and the manager on the phone did not reveal the additional fees when I asked about them. He specifically told me it would only be $ 1 the first month and a one-​time administrative fee of $ 21. However, it turned out to be over $ 50 for the first month, because I had to buy a lock for the unit and there was another fee involved.
Didn’t stay there long enough to see what the fees would climb up to after the first month, but my experience with the hidden fees would make me nervous about future months. Deceptive sales.

I rented a storage space from this Public Storage and had a great experience. My unit was great and the staff were very helpful. Sabrina, Jay, Wesley, and Les made my storing my things simple and convenient. Thank you!

There are two simple facts about this place:
1) They will raise your rent after the first year. And we’re not talking small amounts — 25% + each year!
2) This particular spot is a haven for drug dealers and the homeless. Two cases in point:
a) A few individuals with backpacks, coming and going, on a frequent basis inside the building. I’m talking seeing the same people 3x in an hour. I’m no idiot — they are keeping their stash at the facility, and they are only taking out just enough «product» so as to not get into major league legal trouble if caught.
b) On a couple of occasions, I’ve seen guys sprawled out across the floor. One time, a dude was reading a book. The other time, a guy was sipping on beer while watching a movie on a laptop. No joke!
The management should care what goes on, but they literally turn a blind eye. Why on earth would they allow this behavior on such a frequent basis? Beware of this place, especially in the evening!

If I could give this location 0 stars I would do so.
I ordered a unit online for an online promotion of under 30 dollars, which initially attracted me to this space (plus its convenience in location to my art studio and apartment).
I come in, sign paper work, and end up leaving confused, owing 90 something dollars more, having already paid 40 additional dollars for the space, 15 dollars for a p.o.s titanium lock, and 15 dollars on insurance (can’t move in without that!!).
After one month of feeling so frustrated, I never move anything in, and dec ide to cancel my services at the 4^th of the month (thanks for calling me on the 1^st, I appreciate you billing me for another month because of that). I get a phone call from Tony, one of the managers there, who has consistently been rude, condescending (talking down to me in laments words/​tones as if I don’t understand English), and interruptive since the day I met him, stating I need to bring the keys by and I will be billed for the month officially since I have not brought the keys by, even though I have already told him I am canceling my services!!! FORCE remove the lock after a week! Hello!!!
Called District Manager, suggested –loosely– ways to make this situation anything less than horrifically frustrating, and she does nothing. No phone call to customer service, no offer to refund my account, no offer to discount my account due to the 100% unsatisfactory experience… NADA. I’m not trying to rip off some company, but common, there is a time and a scenario where reaching out to your customer and trying to make amends is CRUCIAL for positive business and word of mouth experiences!
Overall this place is a rip off, and they need to hire some REAL managers that don’t have a power trip and talk to people like they’re pawn scum in relation to their IQ stats.
Don’t waste your time or money! and DON’T DO ANY STORAGE BOOKING ONLINE!!!