Ramuta’s Shoe Repair

Does anyone know when Ramuta’s closed? They seemed to have closed with no notice whatsoever. They still have a pair of my boots! Did they relocate? Any info would be greatly appreciated. Thanks!

Quality of work is good; quality of service is terrible. Your shoes will not be ready when promised; sometimes work will not even have started. Lady at front certainly doesn’t seem to care one way or the other.

I wish there were a rating lower than 1 for this shop! In short: promised dates mean nothing; customer time spent stopping in to check on past due work is meaningless; service is rude and unapologetic; actual repair work is standard. Take your shoes elsewhere, get it done faster, cheaper and give your business to people who value it.

Great place to take your shoes if you have a month to wait, and btw the service sucks. I left a VM, not returned. I called again and got the counter woman who took my number, told me she was goin to call me back, Nothing! Did i mention seriously slow! And every now and then, they close up for a day without notice.
I get it, they’re old. They should either retire or hire someone to assist.
The work is good and the price is on the steep side. Not your a place if you want them this year.

Ramuta’s has taken care of my shoes for years. I’ve never had a bad experience and it’s the only place I take my shoes for any kind of repair, and stretching. My only advice is to make sure you don’t need the shoes right away as they have quite a long wait for repairs.

While the quality of the work was fine, not good, just fine, I was extremely disappointed by the turn around time. So slow!
I brought in a pair of my wife’s shoes to have the inner soles replaced. Not a major repair. I was given the estimate of a week. I came back two weeks later and after 15 minutes of searching around I was gravely concerned that they had lost the shoes. Instead they claimed that they were still working on them and that I should come back a week later. When I finally came back, the shoes were found and complete. But I’m never going back again.
I’ve had this done in New York while I waited. What gives with the slow work here?

I brought my wedding shoes in to be dyed to match my beau’s tie and they did a PERFECT job! The service was excellent and I am beyond thrilled with their work. It was not an easy color to match either. I will never go anywhere else to have any shoe work done. I highly recommend this place!

The absolute worst customer service I’ve ever experienced. Dropped off a shoe ²⁄₂₄ for a resoling job. Ramuta’s came back with a two week leadtime which I thought was a bit crazy. I came back 17 days later and the shoe hadn’t been touched. The job hadn’t even started. Do not come here!

I have never had a bad experience at Ramuta’s, actually the opposite. It is the only place I will take my shoes for soles and maintenance. They also have the greatest selection of arch supports and cushions to make even the most impractical high heels comfy!
I would say plan ahead, don’t expect a quick turn around. They are the best, so they are busy… I’ve never been in a hurry, it’s worth it.
Family owned, the couple is super nice :)
Open Tues-​Sat
Closed Mondays

After reading the reviews I am thinking that the experience I had was due to the woman at the counter possibly being judgmental, in that senior generational way. I brought in a pair of boots that had a tear in the lining, she refused the work before I even showed her the shoes. The feeling I got was «Nope can’t help you, goodbye.» If I am correct, and she didn’t like the look of me then she can rest assured I won’t be back.

No bad experiences here!
I’ve taken in probably half a dozen shoes over the past couple years to get reheeled or resoled, always with positive results. The man who does the work has even pulled off fixes that his wife has told me probably wouldn’t be possible (I’ve mutilated my fair share of pointy-​toed shoes).
Minus one star because, although I’ve never found the cost unreasonable, it’s not known up front (they don’t appear to have a posted «menu»).

They have done a great job on all of the shoes that I have brought in for repair. I have tried other shoe repairs since I don’t work downtown any longer, but they never do as good a job as Ramutas.
I have never been in a rush, so I can’t speak to their speed. I have always found them to be very nice and helpful!

Won’t come back. I dropped off a couple pairs of dress shoes for some resoling. I dropped them off ²⁄₂₁. I came back 2 weeks later when they said they’d be ready. I told them I was going on a trip soon and needed them before I left in March 15^th. I came back 3 separate times, each time the lady behind the counter told me that the shoes weren’t ready as promised and would take more time. I even gave them my phone number after the second time and asked them to call me if it wouldn’t be ready by the time they promised and they still wasted my time.
I think most people that go here work downtown and need someplace close and convenient, and that it is. What’s not convenient though is a shop that takes a month to do something when they promise a couple weeks. As others have said, the lady is not very apologetic about it either. I’d rather go to the variety of shops outside of downtown seattle and have my shoes done by the time they’re promised.
The work itself was so so. They reheeled and resoled both shoes and there were score marks on both shoes where they joined the new rubbers — sloppy work to my eye. I feel bad saying this because the couple seem nice otherwise, but not nice enough for me to give them more business.
Edit: Have worn the newly heeled shoes for 3 days and the new front part they put on has almost completely come off! WTF! This of course happened while I was travelling for work, when I only had that pair to wear to a work meeting. I’m going back to ask them to repair, but I won’t ever go back aside from that.

These guys know their stuff. They are honest, kind and knowledgeable. Family owned and run. I was kinda of addicted to this place for a while, buying polishes, dyes, getting things stretched etc. I know the cobbler (the husband) has had some health issues and they have had to close intermittently recently due to his treatments. But as long as they are in still open they will have my business and support and I will refer all my friends to them.

I’ve had nothing but good experiences at Ramuta’s.
First, I had a pair of leather oxfords re-​heeled. (I’d worn mine down to the middle of the stacked wood heel.) When I got them back — finished on time — I couldn’t even tell where the old heel ended and the new one began. The heels are even and look fantastic.
I then brought a pair of wedge boots to Ramuta’s, explaining that I’d just purchased them but the heel seemed to be coming off of the base of the shoe. I came back a couple of days later for pick-​up and was told that the heel is hollow, and cannot be repaired. The shoes were of poor quality, and I should definitely contact the company that made them for a refund. (I did.) They did, however, glue the shoes together in case I DID want to keep them, as a temporary fix. There was no charge.
Most recently, I brought two pairs of men’s leather shoes in to be stretched. The first pair stretched well, but the second pair needed additional stretching after a week. I was told that after the first stretch, any additional stretching would be free. It took some doing, but not extra expense, to have them stretched three times to fit my guy’s wide feet.
I recommend Ramuta’s, and hope the reviews below aren’t too much of a turn-​off to deter significant business!

Excellent service and quality, something you can’t rush by any means. This place has been in business for a very long time, I believe it’s because of the work they do and how friendly the lady up front is. She’s a sweetie. It took alittle over a week to get my repair done but I’m going to have these shoes for a long time. By the Theatre Posters on their walls with the cast signatures, all from the 5^th Ave. It makes me believe, if a theatre can tust in them than I should. I loved the service, and would recommend going to them for your shoe repairs. Cobbler style repair, not that express way of slopping some glue on and calling it good. Thank You Ramuta’s for saving my shoes. You saved me $ 120.00.

In 1999 I purchased my first pair of Hugo Boss loafers from Mario’s and have babied them ever since. As time went on the heels wore down until finally I needed to replace them. Now please try to understand, these are my first and favorite pair of Italian shoes. I’ve shined them myself and have kept them in excellent condition for the past 12 years. The idea of leaving them with someone else, to use tools on them, didn’t sit well with me. I asked around and Ramuta’s was recommended on more than one occasion.
Nervously, I dropped my shoes off and met Louise Ramuta. Instantly she acknowledged my care for the shoes and their condition. She asked if I wanted the same style of heel to which I said yes. She let me keep the shoe bags but left the shoe trees in. We had a great conversation about her and her husband’s business. While there I was happy to see that they sold Lincoln shoe polish and purchased some with a shine brush and saddle soap, all for a great price. After saying goodbye to Louise and their dog Elizabeth, I left feeling comfortable with leaving my shoes in their more-​than-​capable hands.
A week later I returned and was happy to see my shoes on the shelf side-​by-​side alone from others. Upon inspecting the new heels I was ecstatic. I am absolutely astounded by Ramuta’s care and superb craftsmanship. The new heels were in the original style and to top it off, made in Italy. I was further amazed by the bill, expecting and prepared to pay three times as much. As a customer I couldn’t be happier. Louise is wonderful and a joy to talk with.
Recently I found a pair of worn Hugo Boss at Value Village. Using correct product and technique I’ve been able to get the used pair looking very nice. And yes, I’ll be taking them to Ramuta’s for new heels.

If you want quality repair work on your good shoes this is the place. In this age of instant gratification Ramuta’s will not satisfy. It takes time to get your shoes (purses, belts, brief cases) repaired here. They are busy. It’s a «mom and pop» shop often times with Fido in residence. I didn’t think it unreasonable in cost nor in time. If they say 2 weeks then it will be 2 weeks. And worth the wait. An interesting side bar about Ramuta’s: every touring Broadway musical that comes to town uses them for all their shoe repairs. In fact, show companies from across the country ship their repairs here. I’ve had great luck with new heels and soles for some expensive shoes giving me many extra years of wear for a few bucks at Ramuta’s.

I feel cheated!
I bought a pair of awesome healed boots at Macy’s and shortly after the heel was worn WAAAY down to the metal studs. They are cheaper boots but they fit perfectly, so I want to try to have them for awhile.
I brought them in for new heels, but also asked if there was a way to preserve the stitching on the top of the boot as it looks like it is loose and will easily fray and rip. Ramuta told me that I cold have them add a tip over the toe that would preserve the stitching– she even ran her finger over the stitching on the top of the boot to illustrate.
I came in 1 day later than my ticket said– and they STILL were not done with my boot. Further more there was a rush when they figured out which shoes I was waiting for. I heard the cobbler swearing «OH Shit» while he was fixing– as if …“ooops I just made a big mistake.” Not good
It made me feel like they did a half-​assed rush job. They made me wait 10 minutes– which made me later to work… and they charged me $ 27 dollars– when the boots were only $ 70 to begin with. This price was more than she told me when I came in originally.
ALSO– instead of putting something OVER the seams on the top of the boot– like we discussed– they cut off the tip of the sole on the toes and replaced with a new tip– THIS IS NOT WHAT WE DISCUSSED and not what I asked for or was paying for… and was NOT NEEDED.
She charged my credit card BEFORE I got my boots and would not refund my money.
They did work that was not needed, chraged me for it… and did a rush– half-​assed job.
SHAME ON YOU RAMUTA!!!

I can’t say whether my shoe was ready on time or not because I picked it up four days later than it’s scheduled pick up date.
A button came off the strap on my beloved red maryjane clogs and they reattached it very nicely. The man that works there (the shoe repair guy I believe) recommended a good color polish for me to use on them as well. He seems like a very nice, but judging by the amount of shoes in the store, BUSY man.
I took off one star for the woman that works there who I find somewhat unfriendly.