Repipe Specialists of Washington

I called to ask if I could get an estimate done, the lady asked me where I lived, and I told her Vashon Island. she puts me on hold; I assume to ask if they cover my area, then comes back and tells me that we are not in their coverage area. Thats fine, we get that a lot on the island, but the next link I click to find someone else — turns this up…
«What is the top company for Repipes in Vashon Island, WA?
Undoubtedly, Repipe Specialists is the recommended service provider in Washington to choose when you need the procedure done properly. With over 20 years of experience expressly devoted to PEX and Copper Repiping in Vashon Island, WA, Repipe Specialists are the front runners in customer service, quality and value.»
Post was written by Repipe Specialists
Whats up with that?

An Estimator from the company came to our home to provide an estimate. He was on time and seemed courteous enough. My spouse became busy with the baby so I said «It’s fine. I’ll do the walk through since I’ll be doing the hiring, firing and dealing with contractors anyway. Let me show you what needs to be done.» Guess he didn’t really like that because I saw him visibly stiffen.
We then proceeded to downstairs and I was asking him if rerouting a pipe from one room to another would be doable when in the middle of my question he curtly and abruptly cut me off and said «NO. No, can’t do it.» To which I replied «Excuse me? I didn’t even finish my question. Can we reroute the pipe from this room to the other since there are exposed beams in the other?»
«Oh that! Oh yes, we can definitely do that.» he said.
After finishing our walk through, we were more at ease with one another and sat down on the couch to talk some more and speak numbers. When we were doing that he asked me «Are you Puerto Rican?» An odd question, since I’m almost certain this doesn’t have too much to do with the bid (I think). «No, but I am Costa Rican.» I said. Meaningless, harmless conversation right? Wrong. He then proceeded to ask compare me to Rosie Perez while asking my spouse mid-​laughter «Does she curse like a sailor too?!»
His question must’ve sounded louder since he does have a mid-​century, booming voice.
My husband and I were quite taken aback by this question. «No. She doesn’t» he replied. I just shook my head. Smiled politely and sat down.
I understand that the world may be changing and changing fast for many people.
I make all the executive decisions in my house while my husband makes the financial ones. I read over the contracts, I hire, I fire, I interview and I refer and keep persons employed with additional customers as most of our friends own homes. We just happen to have an older one so we have lots of experience.
Perhaps if I wasn’t a woman he wouldn’t have patted the seat next to him to call me over so that I’d sit down and review the contract with him or feel at ease asking my husband if I cursed like a sailor.
Incidentally, I’m full-​blooded American. That statement is as uncomfortable for me to write as it is for you to read. This is awkward for me to state since this doesn’t have anything to do with the overall job but it is perfectly relevant to the encounter.
Furthermore, I truly can’t be sure but if I was a 6 foot tall white male with blond hair and blue eyes, I suspect the question of colorful speech may have never arisen.
I happen to have a computer science degree and am well educated. I also happen to be a petite woman of color who makes decisions and has the final say as to whom we contract in our home (especially, since I will be the one supervising the job).
While the estimator did a nice job at smoothing things over and eliciting laughter in an otherwise uncomfortable situation, one that he may or may not realize he inadvertently caused, I think we’ll move in a different direction.
Repipe Specialists may do good work and while the price is quite decent (hence, the 2stars) we will not and did not hire this service provider so cannot attest to the quality of workmanship.
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UPDATE: 01÷09÷14
The Repipe Specialists’ estimator knocked on my door. He came to extend his apologies for our previous encounter because he read my review on Angie’s List. He also came to let me know that his boss had extended a $ 300 rebate on the original quote. I appreciate him coming to my door and offering a face-​to-​face apology since it’s something he could have done on the phone.
UPDATE: 03÷22÷14
The RS estimator wrote me a letter including a Starbucks card. The letter included a second apology and a request to remove my review. I wrote a letter back to the estimator respectfully declining the request and returning the card (since I’m not taking the review down). All in all, it was nice to see the apology even if it may have been offered out of self interest. Because of this, I will be compromising and removing his name from the review. I have requested he not contact me again regarding this matter since the apologies have been heard, accepted and this is no longer a matter. Thank you.

I asked these clowns a couple of questions by e-​mail and they never answered. First, it’s not a good sign when a business refuses to answer a simple question or two. Second, they just lost a potential customer because of their laziness and lackadaisical attitude by refusing to answer by e-​mail. Losers.