Stack House Apartments

Just moved out. They lost my deposit. Likely due to Greystar buying the property. Loved living there when Vulcan still owned it, but once Greystar took over, they let the property go.
Have to say, Natasha is amazing and goes out of her way to make sure the tenants are happy and things get taken care of, but some of the other office people are downright rude. Even asking to pick up a package so some of them have to look up from facebook on their phone is asking too much. I’ve often walked into the office where some of them, including the manager, were talking ill about tenants. It’s unprofessional. They’re only nice to you to get you into a lease, and then they toss you by the wayside.
The west facing views are gone due to new construction, so many with those views (and those who paid more to have them), are now paying more and getting less. The rooftop deck used to have a community garden, but that is now a dog’s restroom area. Emailing the office for issues go unanswered about 90% of the time. When they do finally get around to responding, it’s usually weeks later and does not help solve any problems. The constant break ins to the garage, storage lockers, and people walking in behind residents, there’s no security here. I did not feel safe living here with the random people walking the halls and knocking on doors asking for money in the middle of the night.
Noise issues plague the community, and the management office does not lift a finger when complaints are received. The sub-​par security they have won’t even knock on the door of a tenant that is causing problems, because «that is not what they are there for». I’ve seen security come out numerous times, and stand there in front of the door of a tenant playing loud music during «quiet hours» (which are a joke, since no one actually enforces them), and say there’s nothing they can do, and then leave. What are they getting paid to do then?
Some of the tenants with dogs, walk maybe 2 feet from the doors and let their dogs do their business over the grates in the sidewalks, so, some parts of the property perpetually smell like dog urine. The management doesn’t care, the tenants don’t care, so why live here? They even mentioned that I should write a Unilocal review when I lived there. Um, no. They’ve caused people to move out by writing truthful Unilocal reviews, which as far as I’m concerned should be illegal.
Update, Moved out, 2 months later they send me ANOTHER bill for the same amount, but the ledger they included had a zero balance. Conflicting documents, so I had to call in and check. They said it was a mistake on their end, and my account is zeroed out.

I like living here as it is a little bit off the beaten path in SLU. I can assume that there are a lot of negative reviews due to the lack of service and community BUT there are a few phenomenal people that do work here. There will be massive construction in the yellow building soon as well as another lot next to the stackhouse. The only way I’ll stay here is if we can move my apartment or lower my rent as we will be living and staring at construction for the next year. I do like the amenities and I think that is what you pay for when you live here. Another thing they need is increased security– viewing other apartments in SLU there is way more security at other complexes. With the new owners they are consistently finding ways to improve as well as starting to ask for feedback.

*Annual break-in’s *No email response *Poor care of amenities
Where to start… My girlfriend and I have lived at the Stack House apartments since they first opened. Although the first management company wasn’t always on top of it, they at least fixed their mistakes and overall were very friendly people.
Since Greystar has taken over, our building has been in decline. They aren’t friendly and make you feel as though you are an inconvenience to them. It seems like they’re just focussed on getting new tenants and really don’t care about current residents.
Maintenance issues– Our dish washer hasn’t been working properly for quite a while now. I made a work order online and was called within 2 days, my problem lies with their availability. When trying to schedule a time for them to come look at it I was informed that they «don’t make appointments» apparently they only schedule in 3 hour windows of time. I work from 6:30am-5pm Monday through Friday and don’t want to spend 3 hours of my weekend waiting on maintenance to walk 2 stories up stairs to come look at it.
Management issues– Don’t expect a response back in a timely manner, or at all. Emails go weeks without response forcing you to then follow up or head down to their office. My girlfriend ships packages a lot and they told her that she could leave them with the front desk and they would give it to the post man everyday– which would make it a lot easier for her than going to the post office. A week later when the recipient didn’t have the package she checked downstairs and they had never given it to the post man. They shouldn’t offer a service they are incapable of seeing through.
Annual break-​ins– Someone breaks in every summer since they’ve opened and steals bikes from the «locked bike room» I don’t know what else to say about this but. But this «amenity» cost me my $ 1,600 bike. Maybe they should place cameras in the bike room or step up security. I was even told after my bike was stolen that they had heard a group of thieves were hitting other building in our area a week before they hit our building.
Poor care– The woman that cleans the common spaces does an amazing job and is truly the only reason I’m graciously even giving them 1 star at all (also there isn’t an option for zero stars). Besides this woman, the maintenance staff does not seem to take care of the amenities. The BBQ grills are in horrible shape and need to be maintained on a semi-​regular basis. The list goes on from there but is too long for my already too long review.
We’ve turned a couple friends away from this building already and plan to move once our lease is up. From the amount of vacancies and moving trucks I feel like we aren’t the only ones.

I would have given Stackhouse Apartments a 5 star rating if the new management company, Greystar, had not taken over. My rating since they took over earlier this year is now a 2.
The apartment itself is a nice one, although our Space Needle view was gone about one year into my lease. Not totally surprising, given we are in SLU-​but I did pay more than the rest of the units because of that view.
The amenities that still exist are great (gym, community room, media room.) The rooftop community garden DOES NOT. The previous company maintained this garden and residents were able to go to the roof and pick vegetables! It was one of the main reasons I chose Stackhouse over other similar buildings in SLU. I was told it was too expensive by the office (we pay $ 1825 for a small studio… so yeah.)
All of my emails have gone unanswered when I try to resolve any issues (despite being told I should email to get them addressed.)
My lease is up soon and I dislike the management of this building so much I likely won’t renew unless my rent is reduced. Which is a shame because I do like the physical building itself.

Since the new management company has taken over, Stack House has steadily declined. First, the new management company is not pet friendly and has posted «no pet» signs all over the courtyard, even right next to the pet stations. Second, the cleanliness has declined — trash overflowing and not picked up, glass in the courtyard, dying plants, etc. Third, the retail space is still empty after two years. Overall, we do not plan on renewing.

Where is that one star review someone posted last week about «do not live here, management comes and goes almost every month and no one cares about you»? This is exactly our experience with this apartment…
This is a brand new apartment, nice design, good location, price pretty high but fair in this area with this new building. We loved that they have a basketball court and the garden on the roof top. However, the management team ruined everything. People work here for like a month and then leave. They don’t know the policies, they don’t care about you living here, they don’t respond to your e-​mails within a week, let alone two days… A very bad experience.
Please do not delete reviews. Unilocal is suppose to help people to live better in the community.

Sure, this apartment looks really good on the outside and has a somewhat decent amenity. However, it made out of really cheap stuff. The elevators here are very crappy. Try to go on, it will shake and cause loud noise along the way both going up and down. It is very unsafe and nerve-​racking! Staff also come and goes almost every month. So they won’t really know you or care much. Like what other reviewer said, you could hear people talk in the hallway, dogs bark, people do something loudly, and door slams. I can’t wait until the lease end. It is not worth your money, so spend it elsewhere.

Ehhhhh… It’s alright, but with new apartment complexes on every corner in seattle. I’m sure there’s better!
Let’s see where I should start. Like most buildings, Stackhouse is brand new. Granite countertops, stainless steel appliances, gym, rooftop, and etc. I was lured in with their one month free rent and other incentives, but I can’t wait to get the fuck out! $ 1750 gets you an «open» one bedroom that’s about 600 sq feet and another $ 150 will get you a parking spot that’s super tiny. There’s no mirrors in the garage so you gotta pay attention as you turn. Elevators are so damn slow! Walls are so damn thin! You can hear your neighbors music and heavy ass legs stomping! Management is so in consistent with follow through on emails, voicemails, and notifying you of a package. You can hear your neighbors in the hall way as well. Feels like a damn dorm. Can’t wait to get out!

My wife and I moved into Stack House last September when everything we pretty much brand new. We moved from Alley24, just two blocks away and for the same square footage everything is so much better laid out at Stack House. The appliances are top notch and the building is amazingly quite. We also love all of the facilities, including the large community room, workout room with basketball court, and the guest suite.
Out of the several places I have lived in the past 6 years, the staff has definitely been the best at Stack House. Especially Julia and Calvin. From day one, they treated us like we belonged here. I am not sure what the one star person was complaining about, but I think the staff is great.
All in all, I highly recommend Stack House to anyone looking for a top notch apartment in Seattle.

This place is wonderful. The leasing staff is exceedingly helpful and knowledgable. The few minor maintenance issues that we have had have all been taken care of very quickly. The facilities are the nicest in the area and although it is not a cheap place to live, it is very comparable with other complexes in SLU. The kitchens, appliances and fixtures are the best in the area. They have after hours security and my interaction with them has been positive as well. The only negative that I have experienced is a few dog owners who don’t feel compelled to clean up after their dogs. I would and have recommended this place to a number of people

BY FAR the worst apartments management I have ever seen. I have never lived somewhere that I disliked the office people so much. I really want to urge anyone looking to not trust Stackhouse. They are very friendly when you move in, almost too nice. But as soon as they have you locked into a lease they are the worst. I hate coming home because they make me feel uncomfortable to even walk by the office. Just one of the MANY times I have had to speak with them my toilet wasn’t flushing, so I wrote in their resident portal, and no one got back to me or called. So finally I stopped by on my way to work to let the front desk know… when I got home it was fixed which was nice and fast. However the next morning while leaving the same front desk person or leasing agent says «while we were in your apartment we noticed you don’t have a trash in your bathroom (which is under my sink as I hate clutter) so we need you to get one so that your not just flushing everything… I have NEVER been so upset. I couldn’t believe how rude and disrespected I felt. And this is just what I have to say about the management let along the actual apartments. trust me Unilocalers DO NOT move here…