The UPS Store

Ummm out in two minutes where is the place for 10 stars! I was taken care of by two reps! I had to drop off my router from t-​mobile, they had great service, but let me tell you the store was clean, the staff were helpful. I was having a great week until I found out I had to take the damn hotspot back becasue dealing with the UPS and USPS isn’t fun. I guess I went at perfect timing or they are always amazing. Anyways who wins today… THIS UPS store. Thanks
I hope they know these two ROCKED it on a friday!

Most of the staff is super helpful here, but the smug attitude among one of the employees is getting progressively worse. If he is this unhappy at his job and us customers are that annoying and inconvenient for him, perhaps he could try his hand at a job where he doesn’t have to interface with us! :) During my most recent visit I decided to not ship a box due to price (which was in no way a personal attack. just budgeting.) and without exaggeration his reply (in front of other customers) was, «I don’t know why you’re freaking out!» Not even my own family sasses me this way. Bad attitude.

I had a 3 page document to notarize. Besides asking me to rewrite and sign the document in front of him, he said he will charge 10 $ per page he is going to put his seal in. Never knew ups were so cheapos.

This was the worst customer experience I’ve had in several years. John, the manager (if he indeed is the manager of the store as he claims) refused to notarize my document since he could not understand the content (foreign language). Me and my wife (who’s also a notary public) had a different understanding of the notarization rules but he would not listen to me trying to explain the situation. When I tried to give him the phone to talk to my wife to try to clarify the situation, he said he won’t talk to her because it’s not his job, and he won’t change his mind anyway. When I finally convinced him to, he engaged in shouting at my wife and then basically hang up on her. I ended up leaving the store empty handed.
I find it incredible that this level of customer service exists and what’s more, judging from other reviews, is tolerated by UPS.

there were still 20 mins till the store and i just have one page to notarize. The girl said that was too much work and she cannot do it after 6:30. Just made me really sad.

Fast, easy and friendly. Did Christmas shipping and they explained it and got it done in like 5 minutes.

John Moquin at this UPS store is a life saver!
I had to get a few documents notarized and after running about several banks, I was informed that college transcript notarizations are done *only* at UPS stores (at a premium of $ 10 per transcript of course, which is pretty ridiculous!). It was evening and I had multiple deadlines since I was traveling early the next day and was in the middle of much work and John saved the day for me! Even as I stood in the queue, waiting my turn, I could see how he was so efficiently working, multitasking and servicing two people at the same time. And all of it was done with a great attitude and energy! Even today, my brief first visit to this UPS store and John’s exemplary service and attitude inspires me to do my job in my office with more enthusiasm. Needless to say, I got my work done and despite tough deadlines, I was able to ship everything out in the same visit.
Thank you John, you ROCK!

Everyone at this store is super helpful! I’ve visited many times in the last few weeks preparing for an out-​of-​state move, to mail not only boxes but several job applications as well. They are friendly, courteous, and they recognize me as a repeat customer. I’ve really enjoyed working with Chetan and John, good guys for sure. I also sent a very precious, high-​value item through UPS (instead of with my movers), and it arrived on time, packed super-​well, and for a fraction of the price I had originally thought it would be. Hint: You can bring USPS items here for drop-​off if you have a prepaid label. (You can mail USPS packages also, but they can’t guarantee delivery or tracking as they can with UPS stuff.) I definitely recommend this UPS location and am sad I won’t be a patron anymore now that I’m in MN!

When I’m deciding where to mail a package, convenience is typically my top priority. However this UPS store completely blew me away with their incredible customer service. Every single person that has helped me has been friendly, positive and conscious of my time but my most recent experience has converted me to a regular not just because the store is steps from my office but because of the people. My father passed away recently and I designed the funeral programs (using Microsoft word). I sent them the PDF and asked for copies. Instead of going of and printing them blindly, John took the time to print a sample so that I could check the alignment. To my surprise, I had been way off in spacing the lettering from the margins and it would have been a huge disservice to my dad to print them as they were. He gave me advice on how to adjust the design and the next day after I sent the revised version he personally ensured they were cut perfectly. On top of all that he notarized the funeral documents and did it compassion and professionalism. I’m so lucky to call this UPS store mine, the people that work here are truly special.

Wow. I am never impressed by UPS/​FedEx/​USPS stores but this experience was so great we had to post a review. We needed a notary very quickly, so we called UPS and they said that everyone was a notary and we just needed to get there before they closed. My husband and I popped over to this store, was promptly helped by an efficient, knowledgeable employee who notarized our documents, enlisted a co-​worker to be our witness, and overnighted our documents all in less than 10 minutes.
For all of our notary needs, we will definitely be returning.

Came here to ship something out for work.
There were two guys in front of me, and it seemed I brought the rush — like 5 people filed in after me… And only one girl was working. She was very monotone and you could tell that working at UPS was not her passion. Shocker.
She got the job done and I got out in like 15 minutes (kind of lengthy), so that’s all that matters.

I just got out from that location and the crew is perfect there were one lady and one gentlemen over there and both of them are smiling all the time. They are taking care of you. They were very professional. They are working really fast and giving all information what you need. I needed to do many things in the location and they handled all the things without saying no. Perfect customer service. Also i forgot my wallet there they kept my wallet for long time and gave back to me with everything inside. So trusthable store and employees.
Again, Thank you guys for everything.

i dropped off my pre-​paid package. no line.
i get a reciept.
i am out of there in a jiffy.
good stuff!

Excellent customer service. Very helpful and friendly staff. Expensive but it is what it is!

I am new to this area and needed to rush and get my finger prints on my lunch. Wandering around lost downtown I was approached by a man asking if he could help me find where I’m going, thankful for help I was excited to find out he actually worked at ups and walked me into the store. They were fast easy and what amazing customer service! Thank you so much ups and to your employer john for going above and beyond customer service!!!

Great service. The guy gave me initial pricing which I said was too expensive, so he told me if I could make my package a little lighter I could send it regular mail. I took a few things out and mailed them separately, and saved about $ 7 on sending. I will definitely go back!

«Slow, stupid and expensive. Go to the post office!»

I am CEO of a business here in Seattle on South Lake Union. We have had a great experience with Naresh the owner of this store. We have used their 505 Broadway Store in Capitol Hill as well as this one downtown. There are no fedex or ups stores close to South Lake Union and I have been coming to this store for my shipping and mailbox needs. Highly recommend this store for a small business.

These guys are great! They are very knowledgeable and go above and beyond to help their customers. I use them regularly and have never been disappointed. The staff are great at handling many issues at once and always being cheerful.