The UPS Store

They show a surprising lack of courtesy towards their customers.
I went in with an amazon return — boxed, padded, old labels crossed out and the new label printed.
All I asked for was one strip of tape. Which I got, but which cost me a buck.
I struggle to think of some analogue in retail where 6 seconds of work and 3 cents of tape would cost a dollar. Maybe if you went to restaurant and they charged you a dollar for a napkin?
It doesn’t break the bank but it’s just rude.

Friendly. Helpful. I am thinking about asking for one of the postal boxes, but they’re pricy.

I went into this store to drop off a Amazon return shipment. It was prepaid and I had printed out the return air-​bill. I unfortunately, did not have any tape at home, which I didn’t think would be a big deal…
I worked for FedEx for years, we always taped up packages for customers if needed…
I was told by the lady working the front counter; there would be a $ 1.00 charge for a ‘tape fee.’ I asked if she was serious; she said they charged a ‘tape fee’ for all prepaid packages…
I told her what to do with her fee and will not be back to this store…

OMG — ZERO Customer Service. Run for your sanity! Brief synopsis: my office is in West Seattle. Packages typically deliver after 4 pm — and we are gone by 3 on Fridays. Since I have UPS MyChoice, I have the option of requesting delivery to a local UPS store. Sounds great. I’ll pick up Monday on my way into the office. I receive a text telling me it was delivered there and I then received a phone call from (a guy) the local store advising their receipt. Wow, these people have it together. NOT! I went to the Jefferson Square UPS store @ 10 on Tuesday, 3.24. Went in and apparently became invisible. There was one person working there and 4 customers, only 1 of which was being helped. No acknowledgement of my arrival, no ‘I’ll be right with you’. Nothing. After 10 minutes of waiting, I ask MERCEDES if anyone else was working and was told he will be here in 5 minutes — no sorry, a blank stare — and wait, a smirk!!! I waited another 10 minutes and reiterated that I only needed to p/​u a pkg. Nada. 5 minutes more (I admit, I am major torqued by now), and Mercedes asks me for my ID. I tell her it is addressed to my business and there is no signature required. But she will not give me the pkg. It is being hostage until I go out to my car and grab my driver’s license. Back I go. She has the package, doesn’t look at my license, and says here, again, smirking and grinning. I asked her name as I intended to Unilocal ASAP. She told me, laughing. Really??? I assume Mercedes is not the owner — and apparently this owner doesn’t care. There are many options for shipping in WS — consequently, that was my last visit there. I encourage you to try Alki Mail Dispatch, USPS or Admiral Junction Mailing Center. ALL have infinitely better service. And small businesses have yet to benefit from the economic ‘recovery’, they try harder, care more, want to develop relationships with their neighbors. Thanks for listening. :)

It has been there 20 years (or darn close) as it was a Mail Box etc before it was bought as UPS franchise. I formed my company in May 1995 and opened a box to receive mail at that time.

I’ve used this UPS store several times this year, and have had excellent service each time. The staff are friendly, efficient and professional. They really are much more pleasant than you would expect from a UPS store.
I’ve been here for mailing packages, certified envelopes, printing from my email or USB stick and copies. Yes, it’s a little more expensive than the post office, but try going to the post office and compare your experience, it’s worth the $ 1.50.
As for the parking — they share a huge parking lot with the QFC and there is also street parking. They literally could not have more parking available.
The store is nice and the services are efficient — I go back each time because the staff are professional and friendly.

An absolute mess of a parking lot is enough to scare most people away, but if you do manage to find a place to park on a weekend, this store is fast and efficient.
UPS will be a little pricier than the Post Office, but it is open on Sundays and has more options for getting packages where they need to go.
Will return, but not on a weekend.

I’ve gone to many UPS Stores across the country. I go in, I say I need to print a document in my email. They give me a card with the store email, I send it, they print it, and I pay for the page.
This store wants to charge me for a computer use fee. I’m not using a computer! No other store has ever charged this, and with a store full of customers the person at the counter tells me that the store is franchised they can charge whatever they want. Not true. I work for a franchise as a manager.
Avoid this store at all costs.

As for the 5 Star reviews, I am sure this place is fine if everything is perfect and they aren’t too busy. Sadly, life isn’t perfect and it is the trials that prove things tried and true — this place doesn’t pass.
So, got to dealing with this store as a result of already dealing with a failure on UPS’s part to deliver a package all the way. After the shipment got returned to this store (#2356), UPS issued them a refund so that the package could be re-​directed.
JUST NEED TO RESHIP THE PACKAGE: EASY, RIGHT?
WRONG
This store is one of those «absentee-​owner» situations, where the owner doesn’t trust his employees, but also doesn’t care enough about his business to be there. As a result, even though a credit gets issued to the store, it can take half a week for the owner to come in and confirm it (evidently the store also isn’t enrolled in any of the now mandated UPS accounting software programs — they are a non-​compliance UPS store).
A refund shouldn’t take DAYS — especially for services as time sensitive as shipping.
Suggestion to the owner: either hire people you have faith in or run your business like a businessman.
I bought some rare stereo equipment that I now my never receive as the shipper is tired of dealing with these people. Thanks UPS and Store #2356

Read the ratings with one star… go with the feeling. Indeed, true to form, like my fellow commentator who noted overcharging, and the tacky upsell on boxes and the like. This place needs a manager, a new owner or we would welcome a FedEx store instead.

These yahoos lost my prepaid mailing label. (I don’t know their procedures. I told the guy it was just tacked on. Evidently he ignored that.) They shipped the package back to me. When I called, a female person tried to tell me it was all my fault. Very poor service and very irritating customer service.

So I just have to give this place a good review to help them out. At first I was scared to go here because of all the negative reviews but it’s 5 mins from my house so I chanced it. It was fine, everyone was kind and helpful! I’m glad I ignored these old reviews.

Surprised at the array of 1star reviews, I’ve been in here twice to mail packages and they’ve been nothing but helpful. They even offered to tape my box up for free. Nice folks! And they were helpful finding the most efficient rate.

Unless the building is on fire and there are people inside who need help, I will never set foot in this store again. Absolutely HORRIBLE all the way around. I don’t expect to be waited on hand and foot when the store is really busy, but the service was beyond inept. But the worst, the absolute worst, is the prices they charge for shipping. They mark up UPS prices by about 50%, and if you use their packing service, they put it in a much bigger box than is needed because the bigger dimensions add another 30, 40, 50% or more to the price. They packed my laptop in a box at least 3 times bigger than needed, charged me 16 bucks for that, and then wanted 210 dollars to ship it overnight to Dallas. Are they insane? Drove to the UPS facility on Airport Way and the price was less than half what this UPS store wanted to charge, but still too much. Ended up shipping it Express Mail at the Post Office for 83 bucks and change, and it got there just fine by noon the next day, and there was service with a smile. Do yourself a favor. If you MUST ship here, pack the box yourself beforehand and use the smallest box possible. Just know that whatever you pay will be probably at least double what you would pay if you took the extra 10 minutes to drive over to the UPS facility on Airport Way.

Worlds WORST CUSTOMER SERVICE!
Can you give negative stars? If so I would give them a negative 5!!! Biggest bunch of jerks in the world!
I hate this store.
They have the worst customer service and they are so dishonest.
1. They lost a package and I asked the counter person if a particular person worked there because they signed for this package, she stated NO SUCH PERSON
Then the second time I went in that same person was there and the person who signed!!! Then we had to go back a third time to get find the package that they threw in the back room!!!
2. They throw packages on the floor — just like what we are seeing on the news of late, literally on the floor. Once while asking for a package I see the cleark throwing a box on the floor — not mine but OMG!!!
3. I went in to drop off a pre-​printed UPS package for shipping. Needed some tape for the small box and the girl behind the counter handed me the tape and said, «are you shipping or are we shipping that package?» stated that I was shipping and then she handed me the tape and then smugly stated that she needed a $ 1 tape fee! What a jerk!!!
I am going to move to the stor-​more facility down the street — no one could be worse than these guys!!!
I wish I could get a refund for my pre-​payment!

Not helpful and unfriendly. There is one friendly guy who deserves a promotion so he can teach the others how to care. I’ve taken my business elsewhere which shows that convenience and location never trump customer service.

Too bad there isn’t a no star option on this one! I have generally found UPS stores exceptionally helpful and friendly. This one however is the bastard step child from hell. No smiles, no hellos, and no how can I help you? I can with a box packed to ship, minus it being taped shut. It also was a small box. When I asked for it to be taped shut, I was told it would be a dollar! A joke right? Nope… they were serious as a heart attack. Oh and they did offer me a role for purchase to irritate me even more. Oh and there was there jerk in back laughing as this whole thing unfolded. Note to the owner… I spent $ 8,000 at the previous UPS store near my old home last year. Guess how much business you will get from me moving forward? I’ll give you a hint, it rhymes hero!

Horrible service! Horrible people. They are rude and don’t even know what customer service is. I tried to send a package overnight. They charged me 8 dollars for packing it up; Expensive, but it was my cousin’s cell phone and I wanted to get it returned to her safely.
Then, they tried to sell me overnight shipping for $ 41.00 !!!
then when the woman tried to get the shipping info she got it all wrong. I had to verbally recite the address to her, and she got it wrong the first time, then told the the zip code was wrong, and was so rude about it, when I wanted her to double check she just said, if it doesn’t get there it’s not my fault, and gave me a dirty look. I will NEVER go there again. Don’t go there unless you want to be abused by bad tempered jerks.

The clerks at this store are rude and unhelpful. «I’m sorry I asked a question about how to use your business, but since the store has no customers but ME, maybe you could just answer it?»
The third time I’ve gone here and have never felt like anybody there gave a crap about helping me, and after today’s visit I know there won’t be a 4^th…