Timbuk2

Visited the Seattle store on 7^th. Customer service was amazing and we found a great backpack for my wife to pack our extra stuff on our flight back home. I’m going back in the morning to another bag for myself. Best bags ever and a great in-​store experience.

I was visiting Seattle and stopped by because the shop caught my eye. The customer service was beyond great. They were helpful, knowledgeable and kind. The quality customer service they provided is rare these days and the bags are awesome and of quality too.
I walked away a proud owner of a Timbuk2 bag.

I was on a quick trip to Seatle from Florida and had heard about the this brand for years. My sister has always been a BIG fan! I happened to come across the store and decided to stop in and see what her infatuation was all about. Josh the gent that helped me was extremely helpful and talked with me about my needs and made a few suggestion. I wasn’t in need of a bag at the time but on my return flight to Orlando the bag I regularly used got damaged. I looked online and saw the bags we looked at and had talked about, but decided to call the store and place my order with him because of the customer service I received. He remembered me right away and remembered the bag I really liked. I never really decided on a color because I really liked a few of the color combinations that where available in the Commute messenger bag so I left it to him. I told him to surprise me! He sent it in the Pike color which is perfect for work or play! I got the bag quickly and am SO happy I went with Timbuk2 for my new bag! Between the amazing customer service, the lifetime guarantee, and the over all look and feel of this bag Timbuk2 has a new customer for life!

So just after a couple of months the strap on my backpack loses its thread and falls apart. So directly from the airport I go back to the store where they gave me this big sales pitch about lifetime guarantee when I bought it. And when I tell the clerk, who is actually a nice guy, he tells me there is no choice other than to leave the backpack at the store for up to four weeks for repair. He clearly admitted that it was a manufacturing flaw for that strap to come apart but could not do anything more. The stated policy of bringing it back no questions asked for an exchange is a total exaggeration. Because it it’s an obvious manufacturing flaw that should’ve just swap me out a new pack on the spot. I really have to question the quality of this product. He told me that I can recycle my current backpack and buy a new one, only getting a 20% discount. Really, that’s the best you can do is force me to buy a new one at a 20% discount, which is the discount I already get from just using Unilocal anyway? I strongly urge anyone who is giving the whole patch about lifetime guarantee to question the caveats
and the fine print. I feel ripped off.

I was kinda hit by the price of some of the back packs, but after learning about how the bags are made in (San Francisco), CA.
Yes finally quality handmade in the good olé USA. with a lifetime warranty. So yes they might cost more but you can design your own bag with your own colors which I was blown away because I designed my own …
Great customer service with a smile and yes I have returned many times after and have Always been greeted with a smile and a wonderful attitude from the staff. Yes they also sell hand bags, shoulder bags and quality luggage that will last…
Thank you as I am a lifetime customer

Great quality bags. I came in to create a custom messenger bag and the sales staff was very helpful but not too overbearing. She checked in with me every once in a while and gave good feedback on my fabric choices. I ordered my bag, and within less than a week it was delivered. The custom bag did cost more, but I got exactly what I wanted and I know it will last for years.

I only stopped in to take a look. I really liked the messenger bags they had in stock. They were very helpful in helping me get the color I wanted.
They had a big sale and the bag I liked was not on sale, but I ended up getting it any way. Then when I got home — I saw that it was 25% off on the web store. I gave them a call and they said that they would honor the sale price for me.
All is good and the bags they sell have a lifetime warranty and those bags are awesome!

Upon entering the store, we saw three hanging bikes emblazoned with Timbuk2 Bike Share. After speaking with the manager (Josh) and learning about the program, we returned a couple of days later to take advantage of their awesome, free bike share program, which unknown to us, is available at every Timbuk2 Store! The bikes were decent too, and they provide a helmet, Ulock, and a bag if you need/​want one.
We were already fans of their well-​made bags, but the bike share program furthered our loyalty to the brand. Thanks for an awesome day of biking in Seattle Timbuk2!!!

Came here to browse at some outdoor gear and do some price comparisons. Good customer service that answered my questions.

Love these bags. Just traded in my old one for 30% off of a new one. In and out in 5 minutes. Super helpful and friendly staff.

I had a fabulous experience buying my current backpack at the store awhile ago. The staff were helpful when they needed to be and completely left me alone when I didn’t need someone coming by every few minutes to ask if I needed help. They even had an open bottle of Rachel’s Ginger Beer and shared some with me while they were ringing up my purchase.
I’ve owned 2 different Timbuk2 bags for several years now and I’ve been blown away by their customer service. Yes, the bags are expensive, but they’re durable and Timbuk2 seems like a company that really cares about its customers.

I LOVE Timbuk2 bags. They are pretty great and well worth the money. I was pretty excited to visit a Timbuk2 store while I was in Seattle and this store was cute and the people working there were helpful when it came to assisting me choose a bag.
But yea, I love these bags. Worth. It.

I bought a medium Proof laptop messenger bag online. They swapped it for a small for me with absolutely no hassle at all. Great service. The bag has also held up well and is, as expected, thoughtfully designed.

Need a custom bag delivered to you in 3 days? Done. I had so much fun creating my custom bag. There’s a swatch of fabrics you can touch and go through, and then you make the bag on the big touch screen. Wait 3 days… and the bag you designed is at your door! They also have a lifetime warranty which is pretty clutch.

Not ready for animals in the store. walked right out highly allergic

When I first moved to Seattle, I was like, OMG, I’m never buying those rain jacket looking things. Gross… Four years later, my closet is filled with them because who uses umbrellas.
When I first saw a Timbuk2 bag, I thought, OMG, that is such a Seattle bag, I’m never buying one. Gross. But as time went on, they also grew on me. I have yet to buy one, but my husband has one and I think they are cool. If I didn’t just buy a bag at Ikea (yes, they have bags), I would have bought a bag when I came to the store.
They have deals on custom bags right now. They have a ton of cute bags that I want and this store is so pretty! Staff was friendly. The next bag I get will definitely be a Timbuk2 bag. Come on, it’s Seattle for crying out loud.

Another dangerous store opens in Seattle, one that I could spend a great deal of money at. I’m a die hard Timbuk2 gear fan, with laptop sleeves, kindle case and 10 years of messenger bags. If I won the lottery, I’d have a few more Timbuk2 bags.
This store has a pretty good selection and samples of the fabrics used for the custom bags. Their website is pretty good, but sometimes you want to touch and feel the bag to really get a good understanding of what it is like, and you can do it here.
I wasn’t planning on buying anything and the staff didn’t put any pressure on me, but welcomed me putting my laptop in a backpack to see how everything would fit.
If my credit bill starts spiking, some one stop me from going here!

I needed a new bag for my laptop and all the ones I kept finding on amazon weren’t really cutting it for me, so I decided to take the plunge (financially) and get a trendy timbuk2 messenger bag. Honestly, when I walked in I felt super out of place, I don’t know why though. I’ve got my work badge on and my company issued laptop backpack like a dork and I was like «uh…hi, I need a bag?» The woman who helped me was really cool, she let me place my laptop into the bags and figure out which one worked best for me. I decided on the classic small sized bag but I didn’t really like their color choices, luckily they were having a 20% off sale on custom orders which made a custom bag less than $ 10 from the price of a pre-​made one. So obviously I customized it.
They have this nifty computer monitor on the wall, with a bunch of fabric swatches underneath it so you can pick and choose how you want your bag to look AND you can feel it too which I think is the most important part of it all. After spending about 20 minutes figuring out what colors and fabric I want, she rang me up and said it would take about a week to be shipped to the store. Well it took about 4 days, i was shocked when they called. I ordered on Monday afternoon and received a call Friday morning that it had arrived. AWESOME! I went to pick it up and fell in love with my new navy and aqua bag. It is the perfect size for what I need… now I have to resist the urge to go back and order another one!

So happy that Timbuk2 opened a store in Seattle that I was at the grand opening. The selection seems limited so I still prefer the San Francisco store. I get an email showing new bags that I wanted to check out for a trip and the Seattle store didn’t have them yet. But I have made purchases on most of my visits and they have excellent customer service.

Came across the Timbuk2 store on 7^th. Super rad store! Worked with Mike and Albert. They helped me design a customer messenger bag, best service I have had in a while. Sweet space still smells new, loved the staffs’ charisma and surly look!
Super fun store, I am going to pull my friends in next time down town!