Tune: Hi-Fi for Humans

I used the contact link on Tune’s webpage to ask a question at 7:30 AM. By 8:30 AM I received a personalized and complete answer to my question, along with a warm welcome to come into the store. By lunchtime a second employee responded with more help. Wow. So impressive. Definitely my kind of store!

This is a small store with great equipment and really knowledgable people. I spoke to Christian and described my setup for which I needed speakers. He made some great suggestions and did’nt just push products to make a sale. He provided entry-​level, mid-​range and high-​end options that would solve my problem. He then let me know test out the equipment with some high fidelity music of my choice so that I could make the right choice. It helped me make a well-​informed choice and I highly recommend Tune for any audio equipment needs.

Connon at Tune is super-​knowledgeable and very low-​key in his sales approach. Tune will bring gear that your are interested in over to your own space for an audition. I felt a bit sad that I couldn’t keep everything that was brought over, but I did get a pretty amazing Naim Uniti 2 that is allowing me to rediscover my music collection.
Tune only carries quality products, so the prices may be more than what you encounter at Best Buy, but the price reflects solid engineering, customer support and the knowledge that you are going to be getting something that brings your music to life.

Edit: I was upset when I came to return the product and the store was closed, and right as I submitted my review the store owner showed up, and I meant to withdraw the review, but didn’t do so in time. The products at the store are excellent, and they did spent quite a bit of time helping me out. The issue I experienced with the product had more to do with how Sonos failed to provide clear instructions, and in fact had an outdated manual which incorrectly portrayed the functionality of their product. This should not be held against the store that sold me the product, and actually provided correct information. As someone who had to take time out of their day to make it to the store I was quite upset that the store was not open promptly at 10, and I spent a good 10 – 15 minutes building up my frustration, but it was an overreaction on my part, because overall this place provides an excellent experience, and is the best place around to buy high-​quality speakers.

Tune: Hi-​Fi SHOPPING for Humans.
These guys are great. They aren’t pushy, they won’t try to upsell you, they’re a little shy and maybe not extroverted sales-​types, but they really don’t want you to buy stuff you don’t want or need.
A pal sent me to Best Buy to check out the Sonos stuff, and the kids at BB are perfectly fine, and they don’t know anything and they can’t really help you because — they don’t know anything.
So I walk in here, and they could have set me up in ten minutes but I TALK A LOT. I’m an extroverted sales type! But here’s the «Dirty Little Secret» — their prices are the same, or lower, as BB.
In those ten minutes, however, they demoed the system with the stuff that I LISTEN TO (you don’t have to bring that Poulenc or Ke$ha CD; they’ll tune in NPR or RAI if you’re so inclined!). They made themselves 100% available for support, questions, et cetera…
They really do provide «Nordstrom» service without the service charge. There is every reason to shop here, and no reason at all NOT to shop here.

Very nice owner. My system broke so I was in here for an hour listening to a test pressing for my record label. No pressure to jump to a decision on a new preamp, and when I finally decided on one the owner was totally cool with me hanging out for another 30 minutes to listen to the rest of my record. Definitely a spot to check out and listen.

I walked in the store not really knowing exactly what I wanted. The salesman was extremely helpful. He sat down with me and tried four different pairs. I was there for a couple hours. This dude knows EVERYTHING there is to know about sound equipment. Ended up settling on a pair that I was really excited about. The one concern I had was that I could have found the speakers for cheaper on the internet. When I came home and looked them up, I was pleasantly surprised to find them listed for the same price on Amazon. Not only was the salesman extremely helpful, but honest and competitive with his prices.
I purchased a comparatively low end pair of speakers (~$ 400.) He has speakers and amplifiers in there for tens of thousands of dollars. Really the nicest sh*t you could imagine. He was demoing a really nice set that sounded better than any concert I’ve ever been to. I’m definitely going back there once I save up a bit more money.

Selection is kind of weak. Nice environment and friendly. I really wanted to buy something from Tune, but I felt the items that were there were over priced and didn’t sound high end.

This place doesn’t know how to treat customers. I walked up to the store at 5:30. The owner of place was on his cell phone looking out the window. I went to go into the store, but the door was locked. The sign on the door clearly reads they are open until 6. The owner looked at me, made a quick gesture with his hand, and then turned around. I couldn’t believe it. It was very rude. I guess they don’t need anymore business.
I won’t go back and wouldn’t recommend this place to anyone else.

Most Unilocal reviews are about places that feed our souls by feeding our bodies but here’s one about music which is at least as direct a source of nourishment.
Many people are rightfully intimidated by «Hi-​Fi» shops filled with expensive boxes, bewildering technical jargon and snobbery. Tune is SO not like that. Tune is all about music and it is the best place in Seattle to learn about and obtain what you need to reproduce music in a more meaningful way, a way that reaches into you. No matter what music you enjoy or how you listen to it now, I strongly encourage you to treat yourself to a visit to Tune. Take some time, take some of your OWN favorite music and go sit down and feel it.
«You are the music while the music lasts.»
— T.S. Eliot