U.S. HealthWorks Medical Group

I’ve been here for well over an hour just waiting for them to look at my arm and verify I passed a TB test from Friday (which took hours of waiting for a stupid shot.)
This is madness. How is this even remotely acceptable?
Also the FIRST time I was here getting the same test verified they didn’t even actually do anything besides look at it and send me off so there was no record that it passed to send to my work and oh my god don’t ever come here!

I told them i didnt know if i had insurance now after being charged $ 200 i later find out i was covered under my insurance… they never checked like they say they would. And i got accused of trying to get a free diagnose by the old lady doctor with the boy cut. When just a week ago i got my tb testing and someother tests for school and i found little dots all over me. It was bug bites she told me but not after she speculated my intentions without even reading my chart or she would of know i was scheduled for my tb reading a week later. Smh is all i got to say. And i would love mt 200 dollars back too.

Normally I’d wait until afterwards to write a review but in this case I’ve seen all I need to. Our appointment was 2 hours ago, we’re not even in a room yet, still waiting in reception. Its not like there’s a rush either, there are more nurses/​receptionists/​etc than patients.
Edit: final total
2hr 15mins waiting in waiting room
35 mins in waiting in exam room
10 mins with doctor
3 hrs total. We didn’t walk in, we had an appointment!

After almost three hours of waiting, and I still haven’t seen a doctor, I’ve resigned myself to the fact that this is my new home. My new roommates– a sharps container, a stool and some lighting contraption that says «Ritter”– are quiet but seem respectful. I’ll have to order bedding because this bed sucks, but I guess I can get over that. I’ll tell you, when I first walked in today, already knowing I have strep throat, I thought this would be a quick visit. I didn’t realize I was entering my new home. I came here because a year and a half ago, I was seen relatively quickly for my sprained back. Now every second I spend here is one more second until I can get on antibiotics and not be contagious anymore, but I guess missing another day of work isn’t that big of a deal– certainly no one here thinks it is. Besides, I have my swanky new pad to explore! I have magazines from 4 months ago to read, and a page of instructions on how to wash my hands. This is going to be awesome.

I came here for a preemployment drug test. I figured I could fit the drug test in on my lunch break, but I was wrong. I entered the facility, filled out my forms, then proceeded to sit for 1.5 hours. I went up and checked with the receptionist to make sure I was on their list. Apparently I was. 10 minutes later I was called into another waiting area with two other people. I proceeded to wait there for 15 minutes. Finally, I was called into a room by a technician and 5 minutes later I was done with my drug test. I basically waited 2 hours to pee in a cup… When I went to leave I was chased down by the technician because she had forgotten to give me back my photo ID, which I had provided to the receptionist 2 hours earlier when I had arrived.

Hard to call it an «urgent» care. I took my girlfriend here to get some medication for a sinus infection. When we got there we had a hard enough time getting the receptionist to even take our name and get us on the waiting list. She acted like we weren’t even there for 10 – 15 minutes — and there was no one in front of us. She was just busy working on something else so she refused to even ask us if we’d been helped yet.
After we finally got checked in, we patiently waited our turn for around an hour before finally asking the same receptionist how much longer it would take. She told us it would be another hour or so. In the hour or so that we had waited in line, we maybe saw two people get called back to actually see a doctor.
We weren’t the only ones that were upset. One of the other people in the waiting area approached us to chat. He had the line of the day. He asked «I’m not invisible, am I? Like you can still see me, right?» When I told him that I could, he said «yeah, that’s what I thought. I was just making sure.» At first I was confused by his comment, but when he pointed at the front desk, I knew what he was upset about.
If you value your time, take your business elsewhere.

The good. Went in twice and the doctors were both knowledgable and helpful. The desk staff were helpful, pleasant. The waiting room was large and there was plenty of hand sanitizer around.
The bad. I scheduled a follow up appointment with the doctor from my first visit. I showed up promptly after rushing from a previous appointment on the Eastside. After 2min of paperwork, I sat in the waiting room 35mins past my appointment. At that point, the desk staff said I would be taken back shortly. Soon after the assistant brought me back to an exam room and took my vitals. I sat in the exam room for another 20min (1 full hour after my scheduled appointment). When the doctor came in, it was not the doctor I had scheduled to see. This doctor said it was a slow day and so she sent the other doctor home.
It was not the fact that my doctor was switched, but the fact that basic courtesy of notifying me that my appointment time had changed that prompted me to write this review. In any other professional environment, the minimum courtesy would be to call and notify of an appointment change, let alone ask if the change was okay for my schedule as well as theirs.

I came here 2 years ago and was seen fairly promptly. Been in their waiting room for the past 90 minutes. Was told a doctor was running late but should see me in 15 – 20 minutes… an hour ago. This is insane. Never again.

The worst of the worst. My job used them for coverage so I’ve had to come twice and had absolutely awful experiences both times. Appointment? Wait an hour. Walk-​in and they say 45 minute wait? It will be 3 hours before you have to literally demand to be seen. The doctor forgot to sign my physical card for my license and I had to come BACK the next day from a work training in Tacoma. How this place is still in business baffles me.

Disorganized, rude, and unprofessional. Don’t come here if you can avoid it.

This place is ridiculous. I needed titers for work… Went in, had the blood draw, phlebotomist was nice… Front desk not so much but no biggie. A week later I hadn’t gotten a call to tell me the test results were ready so I called them. The phone rang for a least 30 rings before someone picked up — they told me they would call me back in a few minutes to let me know if they were ready. No call back. I walk in today, a day later, and have been sitting here for well over an hour — just to find out if the test results are ready!!! What the hell!!! It will not surprise me when, after waiting this long, they simply tell me they aren’t ready. This place is a joke. And take a look at how filthy the little rug in the waiting area is — this is supposed to be a health facility! I guess since you pay ahead of time they don’t feel the need to give you good service after…

DIRTY and the staff is extremely rude. I wouldn’t even go in here to use the bathroom.

I’m not one to visit the doctor frequently so when I do it is fairly urgent. Walked into the clinic right before closing on a Thursday staff was fairly helpful. The female doctor I saw told me I had ‘textbook’ strep and didn’t bother with a culture, also insisted I take painkillers (which I am in no need of) which I adamantly declined. Turns outs, two days later, my tonsils had not gotten any better – rather swelled and cut of my airway because the Doc didn’t pay mind to consider another diagnosis. Came back in to find out I did not actually have strep – refusing to do a strep culture for whatever reason makes no sense in you are going to throw antibiotics around, doc. I had to be placed on steroids and an more potent antibiotic to support the infection and/​or Mono that was definitely NOT strep. still unconfirmed.
To top off, when I returned to the clinic with the same symptoms two days after my first visit, the front desk girl who clearly has no health education, asked why I was back. When I told her I wasn’t responding the antibiotics, she asked «well wouldn’t it be smart to finish them first?» Seriously? A patient shows up near tears and in pain, barely able to speak and that’s your manner? Hmm…

DON’T GO HERE!
Customer service is a joke. The receptionist was loud, obnoxious, and openly talked negatively about patients. Also, I’ve been waiting here for 1.5 hours and counting. They are so disorganized, patient after patient has complained. I should’ve gone somewhere else. Don’t make my mistake.

WORST PLACE! The receptionist is RUDE in person and on the phone. The clinic rooms are dirty trash was over flowing and there was used medical gloves all over the floor. LOW RENT MEDICAL OFFICE. The «nurse» wasn’t friendly and rushing to get me out of there. The only positive thing about my experience was the doctor he was friendly and helpful.
I would NOT recommend this place EVER!!!

Went in today without an appointment after slicing my hand open with a very sharp knife. This is the first time I’ve ever been to a us healthworks but they take my insurance (aetna) so that is good. They saw me right away and I got 15 stitches. Doctor Ambachew kept me calm and distracted while he sewed me up and then I was on my way. Happy they are there!

Terrible, terrible service. I went in to get a TB test for work (pretty routine when working in the health care industry). I called before coming in, and the receptionist said they weren’t busy and I could just walk right in — it was just a nurse’s visit for a TB test, so it would be really fast.
It was definitely not busy, but they definitely weren’t moving fast either. One guy came in right after me for a physical and they told him his wait might be up to 2 hours. There were only 3 of us in the waiting room… what?
So after an hour, I finally got into get poked. I was in the office/​room for a grand total of 45 seconds. Maybe 1 minute. To the nurse’s credit, he did it pretty painlessly (thanks!), but I was pretty unimpressed with him since I heard him talking w/​a coworker in the back about how much he hated doing TB tests. You hate doing TB tests? Fine. You wanna complain? Fine. Don’t do it within clear earshot of your patient.

The receptionist barely acknowledged me/wouldn’t look at me. The nurse and doctor were both nice enough; however, I was asked to bring in a sample for testing. This was a Saturday, so I wasn’t able to bring it in until Monday morning. First thing Monday, I drop off my sample.
Wednesday, I called to ask about it, and was told that lab results usually take 2 – 3 days.
Today (Friday) I called, and was told A. there are no results yet and B. they will get ahold of the lab tech to see «where it’s at in the process» and call me back. This was almost 3 hours ago and I haven’t been called back. I’ve been sick for 2 weeks, losing weight that I don’t need to be losing, and they can’t even get my lab results to me in a timely manner to tell me what’s wrong with me, nor can they even be bothered to stay in contact with me to let me know what’s going on with my testing. NOT okay.

I had them call my insurance company to make sure I was covered and that my co-​pay would be $ 15. They called, said it was, and I paid.
Come to find out months later that the receptionist either lied or misunderstood, and my bill is much larger. Billing «customer service» basically tells you to talk to the insurance company, even though it was the US Healthworks person who gave me the wrong information and now wants money for it.
AVOID.

My mother was seen at this clinic for some nausea she was experiencing while visiting from out of state.
The doctor she saw at US Healthworks told her the hydrocodone she had been prescribed by another urgent care provider was «dangerous». Then, inexplicably, she prescribed another 20 pills of the same high dosage.
This broken glass will tear up your insides. Here, drink a bucket full.
When my mother returned to my house, she was still dizzy and nauseous, as well as beginning to get very confused. My mother has diabetes, so I was concerned. I called the doctor at US Healthworks. I was told by the receptionist that my mother had already called complaining that the meds made her dizzy. Um. nope. She hadn’t taken the meds yet.
So, basically, the careless receptionist mixed my mother up with someone else, told me she couldn’t discuss it with me, and blew me off, despite my emphatic assertion that my mother’s well-​being was likely in danger.
I’m scared for people seen at this clinic because I had to be very persistent to get the doctor to call me back to answer some questions. By the time the doctor finally did call back, it was a moot point. I had already made the executive decision to take my mother to the ER.
Careless, unfriendly, and dangerous. What more could you want in a healthcare provider? Boo.