Umpqua Bank

I love this bank! I receive exceptional customer service at this location. When I walk in they know who I am (even the manager), they ask about my son, and they quickly take care of me even though I never know my account numbers or fill out the deposit slips etc… they have cookies every Friday (Yum!) and most importantly, I love that they showcase a local business every month and are so community oriented. I love that my fav banker (Kelsey!) gets to take time off to give back to her community in whatever meaningful way she likes. We came in the day before New Years Day one year desperately needing to have a very large check clear the bank before the 1^st and our teller, who knew us from only seeing us a handful of times, made a point to call the other bank that the check was written and got the check approved and deposited within a few minutes of us being there when usually a large check like this would take several days to clear. We were very grateful and she and all the team at Umpqua West Seattle earned our undying loyalty from then on!

I have my mortgage with Umpqua and have it for 7 months. In that ti e they have made three errors. the most recent error was they calle to tell me that I hadn’t paid my mortgage for the month. The next day they called to tell me that they would waive the late fee. I ask where the payment was… they had received but not credited it to my account UNBELIEVABLE. Don’t use this bank for mortgages they are awful.

Every time, without fail, this team greets me by name, helps me quickly and is warm and welcoming. I highly recommend banking at this branch. The manager and tellers go above and beyond there duties. The neighborhood loves them for all they do to support local business, volunteer in schools and are present at local festivals. Banking here is a breeze, they are fab.

I recently moved out of state and wanted to close my account. The employee I dealt with was just not getting it. She kept telling me that she couldn’t close my account without me present and also said a few other redundant, idiotic things. My account was still not closed after a few days so I left a bad review on Unilocal – this bank has been terrible from day one. The manager called me and offered to close my account after reading my review. Great!
I had about $ 30 in my account and I was told it would be 10 days or so before my account would be closed. They would send me a check of my remaining balance. And the manager, Kirk, told me I could still use my card within that time if I wanted to withdraw the money myself.
I believe I made one purchase and threw my card out, then, unbeknownst to me, fraudulent charges showed up on my account. I called umpqua to see what was up. They said my account was never closed because there was a negative balance. An employee was supposed to notify me of this but never did. My account was overdrawn by over $ 200. Kirk was a jerk the whole time on the phone and would not agree to investigate these charges for fraud. He was extremely rude to me. By the end of our conversation he said the charges would be investigated for fraud and he would be in touch in 1 – 2 weeks.
Today marked two weeks since our conversation. I still haven’t heard from Kirk and got a letter in the mail stating my account had been closed and turned over to collections.
I am following up with someone higher up at umpqua since this is obviously not right. Do hot bank here

So I switched to Umpqua last year because I wanted to use a local bank. I live in West Seattle and I like to do business in my neighborhood. I recently came back from a trip to Ohio to see family, and when turned my cell phone back on, I was alerted I had a VM. It was a message from Umpua telling me there had been fraudulent activity on my debit card and I was to call them immediately ! Not only was I told that the transactions were not processed by Umpqua (it seemed like an usual purchase for me), but when I called Kelsey to look into it further for me she closed the account, sent me a new one, and made sure it was all handled. Do I like this personal service??? Oh my, yes! I am almost certain my last bank would not have even noticed. Thank you Kelsey and Umpqua for being EXACTLY what I was hoping for in a local bank. The chocolate candies, fresh coffee, cookies on Fridays, and spot lights of local business (displays), are just the icing on the cake. Umpqua West Seattle. Where every one knows your name.