Vitalitree

A+++
I had a most upsetting situation with three 125′+ populars that were shedding dangerous amounts of branches and limbs. I called many services, but Vitalitree was BY FAR the most economical quote as well as being the most comprehensive: they gave me a cost breakdown for taking one, two, or all the trees, the difference between having them haul the wood or having me deal with it, etc.
Jake was really thoughtful and clear about the process, and managed the city permit side of things which I was grateful for. When the time came they were true to their word and safely brought down the trees (which has power lines through them) and without damaging my driveway adjacent. They stayed true to their word about the clean up and hauling away all the debris, and Jake kept really informed about every part of the process.
All in all it was an incredibly professional experience and I would use them again in minute and I can’t recommend them enough.

Vitalitree was doing an estimate to remove some large shrubs from my neighbor’s property. I needed some trees trimmed, and asked if he could come by to do an estimate for me when he was through. We walked through the yard together, he asked what seemed like appropriate questions, we traded contact information, and he left. I got an email within a day or two with an estimate that did not include all the work we discussed. When I asked about that additional work, I got a significantly higher estimate. When I asked about permitting, I was told that none was needed. One part of the job was removing trees in the parking strip, which always requires permits from the city per
. When you trim trees for a living, you should know when permits are required. What else would this company have done wrong?

Very courteous, on time for both the estimate and to do the job. Very knowledgeable in explaining what they suggested be done and why. They worked efficiently, cleaned up after themselves as they went along. They really knew what they were doing and did a great job. I will definitely seek their help again and eagerly give them a 5 star recommendation

Super shout out to Vitalitree and owner-​proprietor Jean-​Luc for taking care of a really big and complicated job — on time and for a fair price. Our 50+ year old Siberian Elm had grown so big that it hovered over our house and our neighbor’s house. It had been losing limbs and causing damage every time a windstorm blew. Jean-​Luc inspected and gave us the options. Ultimately we decided it had to come down. It was a complicated two day job with lots of rigging and careful felling of very dense and heavy Elm tree limbs and it happened with no damage to the yards, houses or fences! Jean-​Luc has a great crew and they worked efficiently and left the yard looking great. In addition to felling the tree they also ground the stump. I think Jean-​Luc and Vitalitree are as good as gets for experience, communication, efficiency, safety, communication and value! 10 out of 10!

Jean-​luc came out and did a review of all the trees on a new property I had just moved in to. He was knowledgeable and clearly has a passion for trees. His quote was reasonable and he and a partner did a great job thinning out a few large trees to take some weight off and keep them off the house. My neighbors on both sides grabbed him while he was here to do a couple of jobs for them, and we all had positive experiences. Two days later we had a huge windstorm and I was so happy we’d had Jean-​luc and Vitalitree do the job. Definitely recommend.

I am very pleased with my experience with Vitalitree. Jake was very pleasant and not judgy at all about my tree that had fallen over a year ago and was growing sideways. :0 His quote was very reasonable for all the work we needed to be done and they were prompt and got the job done sooner than I expected. They cleaned up all the debris and it looked like the trees were just magically removed from our yard. We had them trim some of our trees in the front yard, too, and they left no evidence of trimmings. I would highly recommend Vitalitree if you need tree servicing. They are very professional and knowledgeable yet very down to earth about their recommendations.

Vitalitree was awesome. Jean-​Luc and his crew were thorough, conscientious and got a really big job done well and for a reasonable price. We’d highly recommend their services as we had a great experience working with them.

Service companies have it tough. Both pleasing a customer and doing the job well is the ultimate challenge (I speak from experience myself). Jean-​Luc and Vitalitree have shown me that customer satisfaction and quality work, skillfully done, are still core values among some service companies. It comes down to the people: the owner (s) and employees that love what they do no matter how demanding the job, or customer, is.
The assessment and estimate Jean-​Luc provided was both thorough and accurate. Arrival time was right on the mark, and he and his right-​hand man took our ailing 40 year old Catalpa tree down with admirable skill, efficiency, and timing. Jean-​Luc even happily made the cuts requested by our woodworker friend. They thoughtfully stacked the wood and left our yard unharmed, tidy, and clean.
Thank you Jean-​Luc. My wife and I could not have asked for better service, quality, and attention to detail. It may sound corny but Vitalitree will be the only company we call and recommend when it comes to professional tree care.
A deserving 5 star experience, and company. I’d give 6 if I had the choice.

Update 6÷8÷2015:
TL;DR version:
I believe in second chances when someone owns up to a mistake and makes an honest effort to make things right (and does so in a professional and courteous manner). Jean-​Luc also had the best priced offer and the other reviews on his work are great; I’ll update after the work is scheduled and completed.
Long version:
On 6÷2÷2015, I get a call from Jean-​Luc. He is honestly concerned about the review I left and wanted to talk about it. Bonus points — he asked if it was a good time to talk. He mentions that he sent the estimate the morning he was over, as well as when I asked for it a week later. He admits that he should have followed up sooner with a phone call. It’s a pleasant exchange and I ask him to re-​send the estimate so I can double-​check my junk mail folder when I get home — regardless I’ll email him as to whether I get the estimate or not.
Moments later I get a text, and an email with the estimate, plus an apology and explanation about how he has tracked down what went wrong — autocomplete put in the wrong email (both times) and with no delivery error he had no idea it went to the wrong place. I guess the «reply» button doesn’t work with how he sends estimates, but I do have the estimate and it’s the best one compared to others. I appreciate that he mentions what he could have done differently to prevent this and how to prevent it from happening again with other clients. And he makes an offer to do what he needs to make things right with me. I reply that I’ll get back to him once I touch base with my neighbor (one of the trees is on the property line).
⁶⁄₇ I finally am able to catch my neighbor and discuss moving forward with tree work, and ⁶⁄₈ I can touch base with Jean-​Luc to schedule. We’re all adults here and I appreciate the honest effort to correct a mistake, so the least I can do is provide the opportunity to do so, right?

My initial experience with the secretary was very poor. However, the owner contacted me shortly after; he apologized, came to my house after hours to do an estimate, and gave us phenomenal service. Looking forward to getting his estimate and hopefully working with them.

Highly recommend Brandan and his crew.
1. On Time.
Brandan and his crew showed up early on the day and finished the job in time.
2. Great communication
Throughout the process, his communication letting me know when and what will happen was flawless.
3. Safe and Clean.
I have been eyeing on his crew working from beginning til end, and they were handling trees as well as my back yard properties well so no one or nothing got broken. I am glad to use certified pro to do this kind of heavy and dangerous job.
His crew clean up all chipped woods and debris after the job. very impressed.

I had a mixed experience.
I had a blue atlas cedar removed that 50 years ago was planted too close to the house (and on top of our sewer line). The estimate was $ 1750 with $ 150 to grind the stump.
On the plus side they came the day indicated and did the job, leaving chips as my neighbor requested.
On the down side, I wish they had indicated that I would have no garden left in a 15 foot radius around the tree afterwards. Hellebores, ferns, etc. were pounded into the ground. I would have moved them aside had I known (I thought they were far enough from harm’s way, but no). They left and later sent a bill for $ 1750. I emailed asking about the stump grinding, and should we set up an appointment for that? Rather than respond, someone showed up unannounced at some point later in the week to do it.
So, they got the job done, but communication didn’t seem to be a strong point.

I called Vitalitree late one night during a windstorm after a huge branch just missed my house. Brandon though swamped with other calls, promised to come out and assess the tree. I subsequently had him and a crew of one take down two large trees, two lilacs, and spend hours clearing a tangle of Rose entwined with mature Photinia. They were efficient and skilled and never charged me more than the original quote. Everything discussed in the original written quote was performed expertly and completely.
I have only praise and unqualified respect for this Company.

A big windstorm took out a mid-​size tree in our backyard — well, not huge by PNW standards, but it filled up our entire yard and half of it was still standing, which was a little nervous-​making.
I called several places on a Sunday after the storm and I’m sure they were all swamped. Brandon was the first to call me back, immediately set up a time to come out, and gave me an estimate that was FAR below (as in, $ 300) the next closest estimate. They made it out and cut down the remainder of the tree to ease our minds, then they came out on Monday and literally in 20 minutes the tree was GONE and so were they.
Great service all around!

It pays to shop! Vitaltree was considerably less than another highly-​recommended service that was listed on Unilocal.In addition, they did not charge to haul away the wood whereas two others charged $ 250 and $ 275 just to do that part of the job. I highly recommend this service. They do a great job. I recommend that you get at least 2 estimates on your tree removals.

Excellent customer service and very prompt. Was able to get a quote and my tree trimmed all within a week!

We feel very satisfied with the service of Brandon, he is a professional and nice guy. Every Time when i contacted him, he replied me very fast, and gave us lots of good suggestions. There was a tree very near to my house, i was a little bit concern about it, but he did the tree trimming work great and fast. I would still choose him if i need this kind of service in the future.

Unfortunately the service I received did not match the raving reviews for this company.
I had a large maple removed, a small spruce removed and a cedar trimmed. I had asked to have the wood chips left in the front yard — during the appraisal I was told that would be fine. When I came home I had no wood chips and cedar had barely any limbs removed. I contacted the arborist and he said he would come that week to trim some more limbs and leave wood chips. Three weeks later I was told that some would be delivered — but it wouldn’t be in the front yard. That would be an additional charge. A lot of very unprofessional communication followed — blaming me for causing the personnel to lose money and time.
Jean-​Luc offered to trim some more branches and leave wood chips but I did not want anybody from Vitalitree on my property without me present.
I felt as a customer my business was not valued (my total services were around $ 2000) — I was treated very poorly and will have any further work done by a different company.

We were first-​time customers and had no issues with scheduling in the near-​term, so please ignore any of the reviews that mention the company disliking new customers.
We moved into a new house in March and it came with a mess of a backyard that was going to turn into an even bigger mess in the coming months (think very ripe figs falling all over the place). Jean-​Luc came out to assess the area and had great recommendations for us and a wealth of knowledge about every item in our jungle of a backyard. We ended up removing three large and two small trees in favor of five new arborvitae and are quite happy with the result.
I cannot recommend Vitalitree and Jean-​Luc highly enough; I confidently feel they can address any tree-​related issue you may have and will do so with great service (they clean up after themselves quite well) and at a reasonable price.

Vitalitree is a cut above other tree cutting services. Drew came quickly after calling him and he have a good assessment of the different trees I had. Unlike other tree cutting services, he pointed out trees that were safe to keep and which ones were not healthy. I learned a lot. Other services just tried to sell services I didn’t need. The quote was far lower than others offered.
As for the work, it was great. Drew and his co-​worker braved the tree tops, yellow jackets and one surly neighbor to clean up out backyard trees and finally get some sunlight there. They even trimmed a branch for my other neighbor for free
(which she greatly appreciated).
Thanks very much!