WallyPark – Premier Garage

New prepaid reservation system is a disaster. Corporate discount was not applied. Barcode would not permit entry. Frequent parking points on my account appears to be incorrect. The advantages of parking here are drying up.

We had a Seinfeld-​esque experience here. We made a reservation a month in advance and when we got to the parking lot, not only was it full, there were no attendants present. They had excessively overbooked. One other thing that worried us is if the lot is full, where are the attendants that are supposed to make sure the cars are safe from prowlers?
We used to be impressed because we had used them before. But never again. Take your business elsewhere.

I think for personal travel, we’ll not use WallyPark again. I’ll have to use them for business travel. It wasn’t horrible, but it’s certainly not as good as we’ve experienced elsewhere. At our normal parking garage, I’m accustomed to the Valet handling our luggage to and from the shuttle van & vehicle. Not at WallyPark; we did the labor to and from ourselves. The driver of the shuttle did load and unload the luggage.
We also had an interior detail of the vehicle. Like the parking; not horrible but, not great either. The bulk of the vehicle was cleaned well enough, but the little details were missing. The area around the gear shift lever, nooks & grannies of the console were not done that well. There is something all over the passenger side of the console that wasn’t there when we arrived.
I was glad that the driver just happened to show up at the airport to pick us up. When I called for pick-​up upon arriving at the pick-​up area, the phone rang and rang and rang some more. Nobody ever did answer, so I hung up when the driver arrived and he called in my ticket over the radio.
If you have AAA and want to use their discount, make sure you have the most current card. All I had was my expired card and they would not accept that. Fair enough up until that point. I started to say that I could prove my AAA currency by pulling it up on my phone. I started to tell the girl that and was getting on my cell phone when she abruptly cut me off and said that she needed a non-​expired card.

DO NOT PARK HERE! Worst Parking experience ever. I have been using Wally Park Garage for two years. Nice location and covered parking. On my last trip, when I returned to my vehicle, I noticed my back door wasn’t closed all the way. That was odd as I always make sure I am locked up. When I opened the door, to my horror, the entire contents of my vehicle has been ransacked. What was even more odd is that as I went through everything, nothing was missing. The burglars could have taken several items of value. This leads me to believe the burglars were looking for something specific. I looked around to see if there were any camera’s so I could find out who did this. But to my shock, there are no camera’s. I’m not sure who did this, but I’m not leaving off Wally Park staff on my list of suspected. I will NEVER park there again, or any Wally Park property. I suggest you do the same.

Parked there a while back and got an oil change while it was parked. Got back and all my radio stations were reset to the factory since they obviously left the lights on and ran down the battery. Got it home and discovered that the oil filler cap was gone and oil was all over the inside of my engine compartment. It took 5 phone calls to get them to even refund the price of the oil change.
Parked again last week because i was running late and I knew they were close and had valet. Got in the car and all the radio stations were set to Christian music and news stations.
Done with them forever.

Horrible. We arrived from an international flight at 2 AM and called for a ride. There was literally nobody else in the waiting area. It took 4 calls and 45 minutes for the shuttle to come get us. No apology from the driver Oscar, just an attitude. Disgusting.

Made a reservation that morning and drove right in. They have free coffee, bottled water and bathroom before you get on the shuttle. Shuttle was waiting when I was there to take me to the airport. On the way back I walked out and there were 2 different shuttles and just walked right on.

These guys are rock stars!!!
This is a comment from about 2 months ago and I just remembered to write about it.
I left on a trip looking to park my car in the covered garage and it was FULL. I ended up placing my car in a valet. I came back several days later… lost my ticket. I was so worried I had to walk up and down the lot to look for my car. But the gentlemen helping me took the time to ask me questions about my car and find it for me… and 15 minutes later they did… Awesome service!!! Above and beyond — yes it was a dunce moment for me. I am so glad I had helpful people supporting me.

We had used them in the past and it was good, after this last time never again. First they gave me keys to someone else’s car. Then they charged me for another’s parking, and got angery when I questioned why it was so much. They charged me for 10 gas when my car was there for 7, so the lady said well you have to pay for your car, and we will refund the other charge in the morning or monday, it was Saturday, I said it was unacceptable, asked to talk to a manager. The manager informed me no one can process the refund except the main manger, I told them I wanted a call from said main manager, I never received a call, and no one has ever returned my calls to them. Never again will I use them.

While the proximity to the airport and the «Anti-​Ding» pads between the stalls are nice, I’ll never go back.
Unfortunately I lost my entrance ticket. The hard to understand clerk said all I had to do was to produce my boarding pass on my flight FROM SeaTac four days prior. Who saves those things? Even though I produced my reservations with the date of entrance and the date it was printed she said I would have to pay for 7 days. I demanded to see the manager and she refused. Finally, after being very assertive she gave in. But, she charged me three dollars more than the reservation slip. To top it off the «Living Wage Surcharge» is not a city mandated fee but rather a company initiated fee to cover their profits.
There are lots of places to park at SeaTac. I strongly suggest you consider other places until these people get customer friendly and honest in their surcharge policies.
And the cookies weren’t that good either.

I’m glad I put off writing a review on this place which I really thought I did, though a sanity check reveals I didn’t. There are some tremendously good things about this garage and some pretty bad points, too.
The Bad: 1) A reservation doesn’t mean you actually get a spot where you made your reservation. It brings me to mind that Seinfeld episode where he tries to rent a car and they don’t have one for him. Check out that speech he gives the agency and that about sums it up for here. I reserved covered self park but got rooftop self park. 2) Speaking of rooftop parking, I’ve parked here three times, twice on the roof and neither time was I able to get the scanner to read the bar code they gave me after paying. You have to hit the Aiphone call button, sometimes several times, to get someone to lift the barricade. 3) I got the same cashier checking out the last two times I parked and the first time he was wonderfully helpful, explaining membership, explaining the charges, to the point of glibness. The last time I checked out, I waited for a few minutes before he walked in and instead of apologizing for making me wait, he says, «You know you can pay at the booth, right?» Nice attitude! (Answer: No, I didn’t.) 4) This garage fills up often. Which is why point 1 is so key.
The Good: 1) Shuttle service is very fast and they have lots of them. 2) The self-​park spots have protective padding to help keep other cars from dinging yours. This is the main reason I use this garage. Very nice peace of mind touch that I’ve never seen in a parking garage before and one that Seatac would be *really* advised to install given I got the worst door ding of my life in one of their garages and paid $ 35 for the privilege. 3) Their membership system is pretty slick since you can manage it online, but the fact that the account administration and the reservation systems are separate from one another (and could be why reservations don’t stick) continues to puzzle me to this day.
Tomorrow’s another day and another business trip. I’m sure I’ll be back to update this review.

I wanted to give zero stars. I arrived at garage at 7:50. Valeted my car. The shuttle was there. I got on and sat for nearly 20 minutes until next shuttle came then we pulled away, but not before stopping for one more customer. On the way out of the garage I saw the big sign that says «shuttle departing every 5 minutes». In my world that’s called false advertising.
Also I had made a reservation for the roof — the cheapest place to park. When I arrived they would only valet, and wanted to charge me full price. I spent another 5 min arguing with the attendant until they have me the agreed-​upon rate.
Now it’s 8:16 and we are just arriving at the airport. Poor service.

Awful customer service. Was charged for washing and vacumming, but the car was never washed or vaccumed. Asked for a refund, they said they had to run my card again. I ended up with double charge and no credit. Called them several times to resolve the issue, but useless. Disputing the charge with the bank now. Will never park there again.
Take a taxi instead! Cheaper and less headache

WallyPark SeaTac: please learn to treat your customers well. Your staff at the Premier Garage treated me very badly tonight when I flew back to Seattle at 9.45pm and picked up my car. I am a corporate customer and have been using wallypark for all my parking needs over the past 2 years.
First, I had to wait 15 minutes for the shuttle to show up. On reaching the garage, I went up to the front desk to pay (I parked valet). A lady named Farida was at the front desk and here’s how the conversation went:
Me: I had to wait 15 minutes today for the shuttle (the website claims a shuttle leaves every 5 minutes)
Farida: why?
Me: I don’t know. You tell me. The shuttle didn’t show up for 15 minutes.
Farida: you have to ask someone else.
Me: who?
Farida: I don’t know. 47.23
Me: you are not even acknowledging my concern. Who do I ask?
Farida: 47.23
Me: you aren’t even listening. You represent the company. I am raising a concern.
Farida: just sign here
Me: is this how you talk to a customer?
Farida: sign here fast and take your car.
Me: I am never going to park here again. This is really bad customer service.
Me: next in line.
This is pathetic on wallypark’s part. Train your staff to treat customers with respect. You just lost a loyal customer.

Per my review below, I received a letter (see photo) stating Wally Park was not responsible for the damage to my car. They even go so far as to say the attendant marked on the admission form that there was already damage to my bumper (of course he did! Right after he backed into something, I’m sure!)
Another Unilocaler warned me this would be the exact outcome after I posted my first review. Congratulations, Wally Park! Your lying valet attendants just lost you a lifelong customer and any customers I personally know. I will make sure everyone I can think of knows not to park at your facility. Hope it was worth the evasion of responsibility and operating dishonestly!!!

After having terrible service at Thrifty and Master Park, I used this location on 11−16−14 to 11−20−14, with the undercover valet.
The employees were all very cheerful. Delivery and pickup from the airport was quick and my car was waiting for me. I WILL USE WALLY PARK FROM HERE ON!

It can be tricky parking at WallyPark. This review is for the premier garage, not the valet uncovered lot or the self-​park lot.
Some ways to get savings:
1) Apply for WallyPark membership card. You accumulate points everytime and redeem for free parking
2) Purchase $ 50 giftcards for $ 25 at Costco
3) Get a groupon or livingsocial deal
4) Print the 15% off coupon from their website
5) Use your AAA membership
Pricing is dependent on where you park. Rooftop parking is $ 12.95 (on the 5^th floor), anywhere else is $ 14.95.
Bottled water and coffee is complimentary.
Shuttles are always plentiful and prompt.

This is some dang good airport parking. It’s got a name like an amusement-​park from a Chevy Chase movie. They have constant shuttles, and very nice ones at that. You can do covered self-​park or valet at this location (Premier Garage). I actually prefer the self-​park but that’s because I’m super impatient, but have used both without any issues.
There are canvas dividers protecting cars from each other, which is awesome and brilliant.
It’s easy to find, totally nice and not sketchy, and easy to make reservations and pay on your way out.

The nice thing about this place is it’s SO close to the airport. The checking in process was a breeze, nothing too complicated or anything. The parking garage seemed clean and the spaces were a good size. Some spots have some kind of divider thing on them so you don’t hit the car next to you, which I think is a great feature to have.
There’s free water and coffee while you wait for the shuttle which wasn’t very long of a wait at all! I don’t see you waiting too long for the shuttle if you decide to use them for your next trip. I’m not a major traveler, but, every time I’m at the airport, I usually always see their shuttle drive by a few times, so it’s good to know they have a consistent rotation. The staff and driver were very nice as well, willing to help out as much as they can.
The price of course can be a bit high, especially when you compare it to others. However, I’d recommend using them based on 1) customer service 2) convenience and 3) consistency of their shuttles

I bought a groupon or livingsocial for this place and it was a fantastic deal. I thought it would be a more complicated process parking your car here because it might be super far away like when you park your car at LAX.
Nope, it was a easy process. The garage was clean and all the cars were parked in an orderly row. The parking spots weren’t too tight to park in. Some place create spaces that jam pack all the vehicles next to each other so they can maximize on the space. I parked and then walked downstairs to jump on the shuttle.
Since I was running late for my flight, I asked if it was possible to head over there now rather than wait for more people to get on the shuttle. Our driver was super nice and accommodated to my request. I was so thankful because I didn’t want to miss my flight. Fortunately, I got there in time and made my flight.
When I came back, it was easy to find my car. To top it all off, parking was relatively inexpensive compared to other places.