ZIRX

Everything was great until this month — Zirx saw fit to raise the rates of our monthly subscription from $ 200 to $ 450 (despite agreeing to lock in those prices for a year)
Not only that — but forcing commuters to use the full unlimited package instead of the M-​F package which doesn’t have enough passes to cover a full month.
Very disappointed, and a sure sign that the company is having difficulty paying back all those VC’s.
Do yourself a favor and see if Luxe is a better fit for you!

A few months ago, this would be 4 or 5 stars. Unfortunately, ZIRX appears to have fallen apart, perhaps due to growing pains. To drop-​off a car, even at their parking lot, requires a wait time of 15 minutes or more. The delivery times have become even more excessive — a wait time of 45 minutes is typical.
The final breaking point was when I requested delivery of my car and I was told «I was out of service area». Since I had just dropped off my car a few hours earlier at the same location, I assumed this was a bug. I contacted their customer service and was informed that they did not have any employees available to return cars (Note: this was during their operating hours). When I asked exactly how I was supposed to get my car, they said they would be happy to return my car the next day (they graciously offered the return for no charge!). I cannot imagine any situation where a customer would accept this. I asked to speak to a manager and was informed that there wasn’t a manager available either. The next day, I contacted them to return my car. Upon receipt of my car, they added insult to injury by adding a charge for overnight parking.
Update: I received a notice today that their monthly unlimited rates were increasing from $ 200 to almost $ 500 and they are reducing their operating hours. It is now more expensive to use Zirx than to just park every single day in a parking garage.
I cannot recommend NOT using Zirx more strongly. The wait times themselves would justify a 1-​star rating. The breach of trust on not returning cars and forcing their customers to find alternative means of getting home is a complete show-​stopper. The ridiculous increase in price just emphasizes their inability to scale. This company is not long for this world unless something drastic happens.

I was a HUGE ZIRX evangelist for months, but they keep increasing prices and service gets worse. I went to park today and it is $ 25. Giving Luxe a shot instead since you can get up to $ 60 credit free. Still cheaper than the lot in my building if you are parking for hours, but it is motivating me to get my act together and go back to taking the bus. Useful service if you can schedule your car return though.

First experience: I was told by my agent picking up my car that it would take about 15 minutes to retrieve it when I was ready for it. Fast forward to 5:00pm and I’m ready to go home from work and there’s over an hour wait. I had to walk almost a mile to get it from the lot. When I got there, I had to wait another 5 – 10 minutes for an attendant to show and give me my keys. I notified Zirx of my negative experience and got an email back but no refund or credit.
Second experience: When I requested an agent to pick up my car it said he was 2 minutes away, but then I could see him walking the wrong direction on my phone and it went up to 4 minutes. I had to call him to let me know that he was moving away from me. Ended up being about 8 minutes before he arrived. Then when I asked for my car that night I got a call from an agent saying he wasn’t sure why they assigned him to me because he was really far away. He was in his car and offered to pick me up in his car and drop me off at the lot. It was a really weird situation.
I wouldn’t recommend Zirx. The only time I would use it again is if I come downtown after 9am and am leaving late, because it’ll be by far the most affordable option I know of.
Also what happened to the boxed water? I never got those.

Zirx use to be a great startup with great potential, disrupting the on-​demand parking problem in crowded metros like Seattle.
However over the last several weeks their service levels and desire to pay attention to customer feedback have gone down the drain. Like several other reviewers have called out, wait times have shot through the roof. I have spent many a mornings dialing into conference calls from my car outside the office because I am waiting for the Zirx agent to show up. Like wise I have missed many evening appointments because I had to wait upto an hour for the agent to show up with my vehicle. Providing feedback through the app used to result in personal follow up but now it seems to have no effect on them.
Surge pricing was the final nail in the coffin. As much as I liked Zirx initially because of how it was disrupting the price gouging street lots in Seattle downtown and South Lake Union, I have no desire to do any business with them now because of what they have become.
If you still want all the conveniences of on-​demand valet without all the hassles of Zirx, check out Luxe.
Update on Dec 8^th: Just when I thought they couldn’t stoop any lower, Zirx went ahead and charged my CC for the monthly pass that I had canceled due to poor service. These guys cannot seem to get their act together. At this rate, I’m not sure how long they are going to be around…

Originally Zirx was great: there was no parking around my office, and with Zirx I could drop off my car at the door for $ 15 a day. The app wasn’t perfect but good enough, and they left me a bottle of water or a mint when they returned my car.
Fast forward a year and the price went up with no warning to $ 18 a day (I sent a question asking wtf and never got a response). I reduced the amount I was using Zirx since if I could find street parking and was starting in the office at 10am it was cheaper. Also, the service got worse and worse: wait times to drop off the car went from a minute or two to 10, and pickups began taking 20 mins minimum. My car began being returned covered in dirt or with bird droppings (what happened to the ‘we keep your vehicle under cover in our secure lot’?), and the agents became ruder. Maybe they reduced their pay? It used to be that tips weren’t accepted; a recent app update encourages you to tip for each trip.
There were many app updates — thankfully they fixed the issue that would result in a drained iPhone battery — and the responsiveness got worse. There’s nothing more frustrating than waiting in your car for the attendant with a meeting starting in 15, the attendant appearing to be around the block and ‘2 minutes away’, while there’s no movement and 15 minutes ticks away. Calling Zirx customer support takes another few minutes just to speak to someone and they sound as interested in resolving your problem as the clerk at the DMV. Sometimes they’ll refund the days charge, but regardless your ‘quick’ parking solution has cost you at least 20mins and impacted your work. And night time pickups have gotten worse: the other day I had a 50 min wait — after 7:30 at night.
YMMV, but I’d avoid unless there’s no other choice.

When they work they are great, but when they don’t your car is held hostage for an indeterminate period of time. I am currently 43 minutes past scheduled delivery time and still no sign of my car. It is almost impossible to get hold of support, and then they sent me to a location with no sign of Zirx. When I finally track down a Zirx person they don’t know anything about my request. This isn’t the first time I’ve had problems but it is the worst. Evening plans ruined, I won’t be using Zirx again.

This company used to be great. They were prompt and made parking in Seattle easy. In the last month this service has become a nightmare. I am talking hour long waits to get your car. at least 30 mins to drop off your car. The customer service line lies and says oh they will be there in 10 mins. Now 89 mins later i am still waiting on my car. Never again. i thought they would appreciate their monthly subscribers more. Not even close. DO NOT i repeat DO NOT use them. Perhaps in a few months as they build their staff back up. I am going to try our the other service Luxe. I sincerely hope they are better.

Hello Zirx,
I was obsessed with you and recommended you constantly to my co-​workers. I used to use you every day and even forfeited my parking spot in the Amazon garage to keep using you!
One of your parkers scratched my car and I was so impressed with the way you handled making me whole again I loved you even more.
NOW…
You raised your prices (15 to 18) on me and then ask for a tip? Not to mention regularly I request a car and it will say 5 – 10 minute wait and then jump up to 20 – 50 minute wait? WHY? (I am sure this has something to do with me not tipping in protest…)
The self-​park spot (that only charges 16) by my office was closed so that is not even an option!
I am so upset because I can’t get my parking spot back and Zirx is no longer worth using if I have to wait 50 minutes…
VERY DISAPPOINTED!

Parking downtown is a nightmare! Zirx makes it easy. For $ 15 I have zero headache so the insurance policy calms my nerves too. Just download the app. It will make so much easier!

Used Zirx for a concert at the Paramount. After the guy took my car I got a notification via text that I had to get my car back by 9pm or they would keep it overnight. I should have been informed prior to them taking my car that they had changed their times.

If you want to test out Zirx for FREE (you will get $ 20 in credit), please use the promo code ASHLEYK1
Parking downtown is sometimes a nightmare and I saw this option. I like the option to have a valet pick up my car in Seattle but I also like the option of a dropspot so that I can pay a little bit less and pick up the car myself. There is a location near i5, so I can miss a lot of the traffic downtown by walking to the lot.
When I first started using the app, they had a few bugs because they were new but for the most part, they have been great! Saves me a lot of time driving through and underground parking lot, and gives me a few minutes in the morning to drop off the car right in front of my building and walk right in.

My first experience was pretty good. Sokphornn introduced me to the service and was very kind to offer a free service (I used «SP2007» for promo code).
My 2^nd experience was I referred a co-​worker. She was very happy with the service until they returned her car. The agent left 2 boxes of water but one of them is already half way full. I believe that could’ve been a mistake and the agent forgot his own boxed bottle but my co worker was kinda grossed out about the idea of accidently drinking the used box.
My 3^rd experience was not as good. My car was picked up by Michael (asian guy). I was skeptical that he was an agent because he was just wearing normal clothes, without the Zirx logo. I asked him what’s the security code and it was him but I was still worried that he’s just a random guy and took one of the agent’s phone.
Overall, I do like the service they provide. Its just the last 2 experience could’ve been better. I will still use this service and Sokphornn is awesome!

Zirx seriously simplifies my life. Parking downtown is the WORST, which means they save my time AND my sanity. Staff is always super friendly and efficient, and they cost less than the garage I used prior to them. The best thing to do is request them BEFORE you leave so they’re already there waiting for you.

Zirx is the best! I had an amazing experience with with fast, excellent service! I highly recommend this service.

Use promo code, PHILIPB2, to try Zirx for free!
Ok end of shameless self promotion: p
—Edit 01÷26÷2016−−−
Prices just went up insanely high.
ZIRX: $ 449/​month for unlimited parks
ZIRX: $ 349/​month for 15parks
I was told from one of the workers that they are dropping from 5 parking lots down to 2. Apparently those 2 lots are located downtown… So if you’re going to use ZIRX in SLU, I would expect a substantial wait increase when waiting to pick up your car. Their competitor in the area, Luxe, offers a much cheaper alternative. I could see ZIRX still being useful for random days I visit Seattle, but with the insane price increase I won’t being using it on a daily basis, and neither will many of my colleagues at my company. The valets who pick up and drop off your car are still kind, and the service still works just fine… But ZIRX is supposed to be an alternative to parking. Unfortunately their new price increase has daily commuters seeking other options.
As I said above LUXE offers a cheaper alternative.
Use my Luxe referral code: PHILIP64 for a $ 20 credit on your first park!
Here are the more affordable LUXE prices:
LUXE: $ 349/​month for unlimited M-​F
LUXE: $ 279/​month for 15 M-​F
LUXE: $ 199/​month for 10 M-​F
—End of Edit on 01÷26÷2016−−−
HOW DOES IT WORK?
Download the app. Create account.
Select where you want to drop off your car. A Zirx employee meets you there and drives your car to a super duper secret lot nearby.
When you want your car back, you can either request a specific time or request immediately for them to return your car. Select a location on where you need to be picked up, and poof there they are!
IS IT WORTH IT?
Parking/​Valet — YES, If you’re going to park 6+ hours somewhere in Seattle/​Downtown/​SLU you might as well use #Zirx valet service since it would be the same price as paying a lot or parking spot. The only difference is you won’t have to spend 20 minutes rounding the same streets over and over again looking for a parking spot. Same price, but more convenient. I’m already sold!
Parking/​Valet — NO If you only need a spot for a few hours because street parking would be cheaper.
GAS (optional) — NO. While your car is at their parking garage you can have them fill your gas. Price to fill your gas was $ 4regular/​gal and $ 5prem/​gal. That’s about $ 1 more per gallon than a gas station. So no thanks. But that’s the cost of convenience. (FYI I tried this for the lulz today. Nice to have my tank topped off ^_​^… But yes, expensive)
CAR WASH (optional) — NO. $ 30 for a car wash? No thanks. I can Brown Bear for $ 6. Again, that’s the cost of convenience and service.
Riding the bus is still free for me (work benefit), so I won’t exactly be using Zirx every day. But for the days when I drive this is perfect for me! SLU and Seattle become the biggest headache when looking for a parking spot!
ANY POSSIBLE ISSUES?
If there is a ton of traffic, it is possible that they can be delayed on your pick up. I recommend selecting a less busy road for drop off/​pick up, then waking a block or two. Be Smart!
——
Overall great service. I will continue to be a customer :)
And oh yah, free boxed water when they drop your car off to you. Nice little touch ;)

Awesome Service. Drop wherever you want and pickup from a diff location (if you need). Peace of mind and safety. I would highly recommend it.

Amazing valet parking that comes to you– TWICE. They come and pick up your car from wherever you select (within their home area) and then they will bring it back to you whenever and wherever you want it! Excellent customer service, and they even left me a bottle of water as a treat for using the service. Awesome experience– I will definitely use them again!

I love the ZIRX service in SLU. My commute has been made so much easier and less stressful!

Outstanding customer service! ZIRX is so much easier than finding parking in the city. I’ve been using it every day for months now and haven’t been let down yet. The cost + service experience = great value.