This is everything a locally owned business should be. Victoria designed 2 closets for me – one a new reach-in closet and the second a bedroom that I converted to a walk-in closet. Throughout the process she was responsive, helpful and considerate of my budget. During the busy holiday season she bent over backwards to accommodate my schedule. The installers were similarly helpful and professional — I believe they are employees rather than subcontractors. The co-owner, Mike, even came by on a moment’s notice when there was a question about whether the right components were delivered. When he discovered one component that was unfinished, he let me know that he was taking it back to the shop and would have it delivered in a few days. These are good people delivering a good product in an honest and diligent manner.