Rite Aid

I love everyone in the pharmacy. They’re always fast & friendly!!! All of them are so personable. Always willing to chat. They’re fast too!!!

Never again… I live in town and enjoy the convenience of Rite Aid walking distance from my house, so I’ve put up with the absolutely horrible customer service for years. Finally, after a bad experience EVERY visit, it’s time to say «Never again». The ice cream counter is never open, even when there’s no line and several cashiers, and if you dare to ask, you’re treated as if mountains have to be moved to serve a scoop of chocolate brownie.
On most visits, there is one cashier slowly moving through a line while other workers chat with each other in the aisles. Directions to products are never accurate, and often given as «over somewhere, near, maybe, aisle, 3, or maybe, I don’t know».
Today, after placing a photo order online twice and receiving confirmation that they are done, during each of my two visits, my photos are nowhere to be found. The person looking into it just walked away after trying to log into the machine. No explanation. Nothing. So I tried printing right from the kiosk. I place the order, wait, nothing. Call the same persons over. Looks at the machine, says, «here they come» and walks away. Nothing comes out. I wait. Nothing. She won’t help anymore.
I hate CVS, but not as much as I now hate Rite Aid. When CVS moves downtown, this place will be gone in 6 months. Sad but true. I look toward to a decent business occupying this cool old building.

I came in here for ice cream with a friend who lives across the street. The store wasn’t very busy; it was a Sunday afternoon. My friend and I walked up to the ice cream counter and we were assisted really soon after, but it wasn’t super friendly assistance. Maybe she was just having a bad day — everyone does — but my Rite Aid ice cream counter at my home store (Pleasant Hill, ca) has very friendly employees who get excited at my ice cream excitement.
The ice cream was amazing — as expected. I even tried a new flavor: Black Cherry, and my favorite: Mint Chip. Sorry Cookies N Cream — I cheated on you today. Scoops of ice cream for less than $ 2 each is still the best price anywhere — and their ice cream is consistent and awesome.

They closed early. It’s a drug store; a convenience store and you’re only open until 9 PM which isn’t very convenient to begin with and closing before your posted hours is much less so. Don’t close early.

Yikes… this Rite Aid is generally pretty well-​stocked, but that’s about the only pleasant thing I can say. I’ve been in several times to purchase general items like toiletries, greeting cards, etc. The staff (with one friendly exception, as soon as I remember her name I’ll post it!) is always pretty rude and/​or grumpy. They don’t seem like they want to be there and act bothered when you ask questions or need help. And heaven help you if you happen to ask for ice cream… they always have a sign up that says «Ice Cream Counter Closed», so I asked when they were open and got a rude response about how it’s going to be like that a lot this summer because they only had two people working… I counted four. We offered to wait until they weren’t busy so the worker begrudgingly said she’d help us in a second and grumpily gave us ice cream. Hello!!! Thrifty ice cream is a Rite Aid staple! This scenario has become pretty common and we have now come to expect bad customer service at this location. I’ll probably go to Safeway instead from now on.

The pharmacy staff here are fantastic. I was on a trip with my dog and one of prescriptions was empty. When I got to rite aid I had no refills left! The pharmacy talked to my primary vet and got a refill and then filled it for me in about 5 minutes. They were so helpful and were willing to take the time to help me out so I wouldn’t have to go home and get the medicine.