Scott’s Appliance Repair

I called this appliance repair company twice, both times got a answering service telling me he would call me right away. Never heard from the guy. I am in the service business, to me this shows poor customer service.

We have a Viking Refrigerator. It took us some time to fine a competent appliance repair person. Scott’s Appliance has done excellent work. If you have an older Viking refrigerator in Marin, these are the folks to call.

Impressed by the accuracy on time with a eta call as promised. Highly recommend the service team

I don’t know anyone else that works on Liebherr friges but theses guys do! AND When I had a complicated issue with my Viking induction top/​Scott knew right away the 1−2-3s steps to get it done! He’s seriously problem solving while doing a troubleshooting repair and ordering parts on the spot.
These guys don’t mess around and are upfront and honest! I really appreciate that «honesty» and will continue to use them after my warranty for all my Liebherr, sub-​zero & Viking issues & questions for sure!

I am writing to say Scott did call and refunded EVERYTHING I paid. The tech no longer works for him. Honorable business and will use again in the future. So refreshing in this day and age! Other businesses out there, take note. Business done the right way! Thanks Scott.
t pains me to give an historically great repair company an incredibly bad review. I’ve lived in Marin for nearly 30 years and have used Scott’s many times with really excellent results. But my most recent experience leaves me baffled.
I’m not going to bash the techs who tried to assist and I’m also not one to write negative reviews just because something did not go my way.
Basically had a leaky clothes washer that need to be fixed. Ist attempt to diagnose went awry as could not duplicate the problem. Ok, that happens. Second call, new tech tried to diagnose and figured the leak was from the drainage hose. SImple enough, ordered the part and would schedule follow up. In the mean time, the washer functioned just fine and occasionally leaked but was servicable.
Tech comes back with the new drain hose, installs it with some difficulty, does a quick test, not a full cycle, and I pay and sign off. Now it gets fun. First load, upon filing with water, the machine shorts out, blowing the gfi, and worse, the electronics on the machine.
I’m leaving out some pretty weak follow ups along the way having left messages with the office and only got them to react when i mentioned I’d be having my credit card company put a hold on the charges.
So two techs show up, do a more thorough examination and find the issue was the intake valve that failed, not the hose (which cost 70.00), and that my whole electronics needed to be replaced. The machine’s age did not warrant spending an additional 350 bucks to replace the motherboard, not to mention the valves that were the culprit in the first place.
So I tell the techs not to order anything else and that I wanted credit for the part that was unneccesary as well as the installation charge. Seemed reasonable to me and techs said they’d have Scott give me a call. Message left on tech phone, another at the office. Still waiting Scott… what a shame! To lose an extremely loyal customer for a few hundred bucks seems pretty silly to me. Scott, man up and rectify the situation — or not. Your call. 415−518−1268

simply… these guys are great! On time, clean, friendly and do good work.

Scott’s Appliance Repair has stayed the course in helping me solve many Liebherr refrigerator issues. Without them this lemon of a new frig would be gone.
Scott & Mike are informed, experienced and give you their very best. Bravo!

not sure why I didn’t do 5 stars. bum finger? sorry. I have used scott’s more times than I care to remember. I still call them even tho my stuff is out of warranty, and I could use someone else. always timely, efficient (read: cost-​effective) and friendly, to boot.

Friendly and professional service delivered on a timely basis. Would highly recommend using Scott’s Appliance Repair in the future.
Our nearly brand-​new washer broke down and we’re set up with Scott’s Appliance Repair through Whirlpool. From the first call onwards it was a very good experience.
They were able to set up an appointment relatively quickly, within a few days. They confirmed the appointment and called again 15 minutes ahead of time to let us know that they’re on their way to our house.
Once at our house they were very professional, reviewed the washer, and were able to conclude what the problem was very quickly. As it turned out it was a simple and common problem and they were able to repair it very quickly.
We can’t speak to the cost because they didn’t charge us anything. The service was under warranty still.

We have used Scotts many times now and are always satisfied. This last repair call was because my fridge was making alot of noise. The technican Joe came prepared with the replacement fan guessing that that is what it was and he was correct. The repair was accomplished quickly and the pricing was very fair. I would not hesitate to reccomend this excellent company.

Great job! We had a couple issues with our Jenn-​Air oven which is only 1 year old… Joe from Scott’s Appliance was fantastic. He came out twice. Once to diagnose the issues, then to fix them once the parts arrived. He was very nice, personable, but not invasive, and extremely knowledgeable about the product. He did a great job and fixed everything as well as answered any questions that I had. He also always called an hour in advance to let me know he would be on his way. This was very helpful. Great service and very trustworthy!

Joe P. came to repair my leaky sub zero. He quickly identified the problem and called in to learn my repair was under warranty and another part was to be installed at the manufacturer’s cost, for my fix.
He returned a few weeks later with the part. He was timely, professional, quick and extremely pleasant. I highly recommend Scotts appliance to anyone looking for a reliable and knowledgable repair source.

We have a Kitchenaid refrigerator that was draining water under the freezer, which was then creating a layer of ice, which ultimately melted and created a flood of water on our new hardwood floor.
We called Scott’s and they were able to send a repairman out within two days. Joe P., the repairman, was right on time. He knew immediately what the problem was and was very efficient and professional. As he took apart the freezer he was particularly conscientious and careful to protect our floor. We would highly recommend Scott’s.

Joe P came to our home at the arranged time. He was prepared and went right to work. He understood the problem with our Viking fridge. He fixed the problem and installed the upgrade quickly and efficiently. Will definitely call Scott’s again if we should have any appliance problems.
Dale

On three separate occasions, when our high end refrigerator needed repair, Scott’s Appliance Repair, went above and beyond!
From a consumer standpoint, high end appliance manufacturers can be difficult to work with from a customer service aspect. In one instance, I tried for a year, in vain, to get a recalled door hinge kit. (Faulty door hinge mechanism would break potentially causing the refrigerator door to actually fall off the unit.) The manufacturer would tell me it was back-​ordered. I was understanding in the beginning, but after a year, I lost confidence in the manufacturer. I called Scott’s Appliance Repair. Within three weeks, a door hinge kit arrived at my residence and Scott’s Appliance Repair was dispatched to install.
Now that the repairs have been made, our refrigerator is like new! Thank you Scott’s Appliance Repair!

I have called upon Scott’s over the past 10 years to repair a number of appliances from my washer/​dryer to my sub zero refrigerator. They have been immediately responsive, quick to diagnose the problem, courteous, and they go the extra mile to explain why the problem developed, how they intend to repair it, and what it will cost. Both Scott and Mike are knowledgeable and wonderful to work with. I recommend them highly. Their fees are fair, they have always arrived on time, they do what they say they are going to do, and they are very helpful to explain how to keep problem from happening again.

Joe from Scott’s has repaired our aging Viking refrigerator a few times. He always quickly diagnoses and fixes the problem. When Joe shows up I have confidence.

Smell of gas reported to PGE.
PGE technician identified leak in stove at junction of two fittings.
Capped gas line.
Scott’s called. Came a week later.
Charged $ 120 to «diagnose» what PGE had found.
Ordered parts, took 5 weeks to finally replace parts.
Original technician discourteous, arrogant.
Office staff (phone contact only… not helpful, never called
to update us on the fact that parts were ‘back ordered’, would
rarely answer phone directly, would not leave message when
returning calls to arrange appointments and seemed irritated when
contacted regarding the status of this repair. When parts arrived did not
arrange for an immediate service call (even when begged
in a voice mail the day after the parts had arrived). Would not,
after a 5 week wait, respect customer request for a specific
apppointment for installation. Second Technician, who finally
repaired the stove, polite, helpful and efficient. Will NEVER
call Scott’s Repair Service again.

We live in Marin so I was a bit concerned about having someone come from Sonoma County. But we have Sub Zero refrigerators and Scott’s was the closest repair service on the Sub Zero website. I left voicemail and someone called back fairly quickly.
The guy who first came out checked our refrigerators and said we needed major parts for both of them. He re-​charged the refrigerant in one to keep it going until the parts arrived. Ironically, the other one came back to life later that day. I think it was just his cleaning of the coils that fixed it.
Sub Zero parts don’t arrive quickly, but when they came in, Scott (the owner) came to do the install. The #2 ‘fridge was now working fine so he just worked on #1. He replaced the parts quickly and neatly. Since the parts and labor for #1 were cheaper than for #2, the bill was less than half what we’d been quoted. Scott didn’t charge us anything for #2, even though he’d had to order the parts for us. And because he now had some free time, he even helped us with a minor dishwasher issue.
Very friendly, neat and efficient. I’ll call them next time for sure. Unfortunately, everything about Sub Zero refrigerators is expensive, but I think we were charged fairly and honestly. Best appliance repair service we’ve used in the 28 years we’ve lived in this house.

If only I could reach them! Tried to call for 2 days in a row, the phone would ring and then be busy, sent an email and they never called back! Surreal…