Riverside Medical Group

This review is about Riverside Pediatrics — they used to be better two years ago. In the past 2 years, their services have degraded. There’s always a long wait even after taking appointment. I think they accept way too many patients than they can handle. You don’t see a doctor consistently, most of the time you see a nurse practitioner even after taking an appointment with a doctor and showing up on time. They have started billing the patients ridiculous amount. Even if the doctor has spent 2 – 3 minutes with the patient, they bill the insurance for ‘Office Visit, Long’!! We have been to some specialists around the same time and the bill from Riverside Pediatrics is 2 to 3 times higher — particularly for a visit when they just checked throat and ears for infection. I heard the same complaints about them from other parents also. They’ve longer hours and they’re available on weekends but the quality matters. We are very dissatisfied with their practice and I think it’s time to change my kid’s pediatrician and go to some other practice.

Adult medicine is pathetic. Long waits, incompetent staff and lacking basic courtesy.

At first I was ok with bringing my son to this office. At first it seemed like his doctor was nice and understanding but nope. We get rushed and his doctor doesn’t even remember who he is. Even with the chart right in front of him he doesn’t know how old my son is or if he’s due for shots or not. My concerns for reflux week pushed aside, as if I didn’t know anything and now I see how absolutely dirty it is. If this is what you can see with the naked eye it makes you wonder what you can’t see. ½ of the staff is rude and you almost always have to wait 30 — 90 mins to see a Dr. Even with an appointment. It’s just bad most days.

I wish I didn’t have to give even 1 star. This place is getting worse day bay day. We love Dr Doss here– she is the only reason we come to riverside — but dealing with the staff is a nightmare. There is always loooooong wait even if you have taken an appointment. Be ready to wait for 2 hours if you come on Saturday. And staff doesn’t seem to remember which Doctor you want to see even if you tell them twice — and they will make you wait for 2 hours only to find out you were waiting for wrong Doctor– other Doctor could have seen you much earlier.

We’ve been with Dr. Z Baker since our son was born. He is one (today!) and we have had an amazing experience with Dr. Baker, the nurses and the practice.
Nothing means more than the health of our son, which is why I wish I could do more than give a five star rating. Dr. Baker (as well as Dr. Doss, who we’ve seen several times) is knowledgable, direct, open minded, personable and the best Doctor we could ask for. On every well visit, Dr. Baker sits and listens to ALL our questions. He doesn’t rush us, he explains things clearly and I always leave with the information I need.
Everyone in this practice cares about the patients and they are all good with my son. It’s always a pleasant experience and we are happy knowing our baby is in good hands.

They never keep the time. The practice is greedy and schedule too many patients and try to squeeze them. So, Invariably, you would have to wait really long before you can see a doctor.
The billing department is questionable. Either that or it’s just greedy doctors. Every time I take my kids for preventive visit, there is something else that is billed that is not considered preventive. They are not willing to change the codes. They either say the instrument they used requires this code or procedure requires this code and so on. In one instance, the insurance representative I talked to was shocked because they used a non-​preventive code for my son’s visit that is designated for female patients. Either this is gross incompetence or totally fraudulent.

I love all of the doctors in this group, especially Dr. Z. Baker! I wouldn’t take my children any other place. Having had a bad experience with a previous pediatrician I have never looked back. All of the doctors answer my questions thoroughly and if I ever have any concerns they put me at ease. I understand people complain about the wait time, but they really do work their best at making sure it isn’t long. Other people have sick children and require emergency visits as well! These doctors are worth the wait!

This location is disgusting and run down. Office staff is from the bottom of the list and English is a second language for office staff who aren’t even professional when they are talking. This location is ghetto. If another location refers you for blood work on a weekend decline and go somewhere else. These ppl are no better than a county hospital that receives loads of public funding –with the same level of customer service to go with it! I may actually change pediatrician groups because altogether!

Do Not Go to this place,
Just turn around and drive away.
Worst experience ever.
They suppose to be open until 10 pm.
We called them at 9 pm cause we wanted to bring our 1 year old son in for a broken foot.
We talked to the answer service.
We asked if they are open they said yes until 10 pm.
We asked if they had an X-​ray machine.
Their answer was talk to the nurse when you walk in.
We arrived at 9:34 we ring the bell, the door was locked, we saw people inside, we saw lights but nobody was opening the door!
We called them and the answer service told us she will call them to open for us.
20 minutes later waiting outside the building they told us that they lock the doors at 930 and don’t accept other patients after that time.
The cleaning guy told us in parking lot the doctor left early and is only nurses inside .
Everybody was leaving from the back door and they did not even respond !!!
Worst medical experience ever, so disappointed and so disorganized that I am surprised that are still open for business.
DO NOT GO THERE

This place is totally a factory. I went here on a Tuesday for my 6 month old son’s well-​check & shots. The place is always packed and you have to constantly remind the front office that you’re here and you’ve been here for 30 minutes. Every time we come for a well check, my son catches something. Their designated well and sick rooms are not actually separate rooms and no one follows the signs anyway. The only way I know my son won’t catch something when we go here is if I keep him in a stroller with his sun guards up.
And don’t even try going to a different location! The one in Union city is SO disgusting. It feels like a free clinic.
The only reason I’m giving them 2 stars instead of one is because the doctors are good and once I got in touch with the right person, I was able to have my files transferred to a different medical practice with only a few hiccups.
This is the Walmart of medical practices.

I’m not one to write reviews often but looking at some of these– I can’t contain myself. Unilocal is bittersweet. You can really help a business with your words or you can really destroy it. I feel like most people think they will get a job as a writer by typing a quirky review on here. ITS NOT GOING TO HAPPEN. I suppose freedom of speech and press is our right and on that note I can’t entirely hate on you. I myself rely on Unilocal reviews when looking for a new place to eat. Your prescription wasn’t ready by the time you got to the pharmacy? (First world country problems are awful, aren’t they?!) You actually had to wait a while before your child was seen? (Your kid is probably one in a hundred kids who are sick, buddy). So your appointment ran a little late! Can you imagine calling your doctor to make an appointment and they turned you down because of the amount of children they see in a day? You would write a review about that too! These people work hard. Every time I take my son they are swamped with sick children and parents who want answers. While the staff could be a little more on point u have to give credit where credit is due – I’ve never seen an employee there just lounge around. Just about every time I’ve been there I’ve seen the staff try to squeeze a bite or two of their lunch in between taking phone calls and logging patients’ information in the computers. So anyway, I’d like to publicly thank my son’s doctor for being nothing short of amazing and for all that he’s done for my son for almost two years. I’d like to thank him for answering my hundreds of text messages I’ve sent him over the years and easing my concerns at all crazy hours of the night. He too has a family and a life. I’d like to thank him for snapping me back to reality when I’ve told him what the Internet said my son had. (We all do it :)) I’d like to thank him for taking time out of his crazy day to throw my son a high five while he’s examining him. No one is perfect. Not even doctors. But I can’t express how relieved I feel when Dr Zeyad Baker walks in that room.

I chose this practice and persisted with it because it had convenient hours and was close to where I lived. I used to take my toddler son for his milestone and sick visits. The doctors were okay. But the customer service was terrible. I again chose this practice for my newborn daughter and it turned out to be a terrible mistake. My daughter was born with a tongue tie and it went undetected at the Hackensack hospital and also at her first three newborn visits at riverside. After struggling with a fussy newborn who always seemed hungry, I did a lot of research and went back to the doctor’s office and told them that my baby has a tongue tie. The pediatrician who looked at my daughter said she had a minor tongue tie and asked me to work with a LC. Thankfully the LC was very knowledgeable and helped us get the baby’s severe tongue tie corrected. When my baby was 3 months old and was struggling with a cold, the nurse practioner asked us to stop feeding the baby formula and give her pedialyte instead. We were horrified at the idea and chose not to follow it. We relocated and were very glad to leave riverside peds. But again the office took nearly 2 months to transfer my children’s medical records to the new practice. Avoid this practice if you can.

This place is by far the worst at handling prescriptions. They will lie right to your face and say yes it’s called into your cvs. Then you drive all the way over and guess what… no script. Twice in one week this has happened. Once I get this script I’m switching doctors. Terrible customer service and very unorganized.

I made an appointment today at 12pm. Once I get there I waited 25 minutes before going into the room. The nurse then checks my vitals etc. I waited another 20 minutes before heading back out to the front desk asking for a refund of co-​pay. One of the ladies behind the desk said the doctor will see me now and another asked if I wanted to cancel my appointment. How can you cancel a 12 o’clock appointment at 1pm? I don’t understand the concept of the APPOINTMENT. I rather ride out my allergies instead of wasting my time waiting in a doctor’s office.
This place is not worth it. Even the pediatrics. I have 2 children. The minimum wait is 45 minutes even with an appointment. I walked in with my daughter @ 8am one morning. Mind you they just opened — no one was there. She wasn’t seen by a doctor until 30 minutes later. She had a 103 fever.
I REALLY DO NOT UNDERSTAND THE WAIT. IT’S REDICULOUS!!! PLEASE DO YOURSELF A FAVOR AND LOOK ELSEWHERE.

Convenient hours. That’s about where the happy thoughts end. If you have them for primary care, make sure you also get a second opinion. There are some good doctors like Z Baker, but they are in hoboken office.

Reasons for my rating. I set an appointment because I have other things to do that day. Had 11am appt. Came in at 1040am. Didn’t get seen by doctot til 1140pm. What’s the point of setting appt if I still have to wait this long. If you are understaff then don’t provide me with appt. while waiting in the room, I can hear their staff outside the room talking about nonsense. Not very professional for a work environment. Definately last time I come back here. New patients be warned and parking is nonexistent. I wish I could give a zero rating

Worst group ever.
The adult medicine practice is rude on the phone and has a one hour wait minimum.
With the pediatric group — they don’t seem to be very interested in the child as much as they do in the business side of things — i prefer a doctor who is a little more comforting.
I would never recommend this practice. The hours are convenient but its too much of a price to pay for the poor quality of care.

Horrible horrible horrible. I am not basing this rating off of one experience. Everytime I go no matter what the reason is the wait is always about an hour to a 2 hour wait. Then I’m sitting for someone to walk in the room for about another 30min, then someone comes in for 2 minutes leaves comes back about 20 minutes later then the doctor comes in, sees you for about 6 minutes then leaves and that’s it. Your done. Thanks for the help! –_​– the front desk people are rude and immature, they never know what they are talking about, they always try to tell me my co pay is 35 $ when they know and is listed at 25 $ but they try to get over on you, And doctors don’t really care about anything. They do what they need to do to get through the day. Horrible place. I live right there so it’s convenient for me but no more. I will travel to see a great doctor from Now on.

Let me start off by saying that Dr. Omar Baker and Dr. Azzam Baker are TERRIBLE with kids. No compassion whatsoever. Especially Dr. Omar Baker — who is also very unprofessional and rude with his staff in front of the patients…
Dr. Sunita and Dr. Doss are AMAZING!!! Dr. Win was also amazing but I hear he no longer works there.
Wait time can vary — even with appointment — between 10 mins and 45 minutes (or more)
The place is very clean overall.
Seems like they PUSH the strep test onto every patient that walks in there. Even before the doctor can examine the child. *Another charge to the insurance huh*
I’m glad I’ve found a new doctor for my son.

While there is a lot if positive things to say about the doctors, the overall review is a negative one.
This place is more like a factory. Get as many patients through as possible. Unfortunately, this results in ridiculously long wait times, at times 2 + hours. 3.5 hour total office visit today. Might as well have gone to the hospital. And while they are open on the weekends the place is usually staffed with only one nurse practitioner.
Apparently there is no cap on the amount of patients this office can handle so the service you get here is reminiscent of communist government ran doctors office in a third world country.
We are done with this place.