Rug Wash

I discovered Rugwash in 2011 when I wanted to over dye some rugs. What impressed me most with them is how they wanted me to be completely satisfied. I am very picky with colors and knew exactly what I wanted. I wasn’t happy with the way the colors looked and they redid my dye job to achieve exactly what I wanted. My rugs look like art. These guys are amazing. I have since had quite a few more dyed and even one overdyed rug cleaned and it turned out perfect. I love this place and continue to look for rugs for them to overdye You have to be a little patient but the result is definitely worth it.

I purchased a living social coupon for $ 99 for up to 1200 sq. feet of green cleaning (steam cleaning). Prior to purchase, I called Rug Wash, Inc. twice to ensure that there would be «no surprises» when the technician arrived at my door. I specifically explained what I wanted done and if the coupon would cover it before i purchased it. I also took the day off of work and moved my furniture around to accommodate. However, when the technician arrived, he wanted to charge me an extra $ 220 on top of the $ 99 I already paid. I said NO.
Thank you Rug Wash for the bait and switch! I don’t recommend anyone using this company as it was a complete waste of time, energy and resources on both ends. I guess this is how they like to do business as they figure the odds of people paying the higher price when the technician is already here is worth it for them.

Do NOT use this company. Total scam. Was charged $$$ to remove few stains by hand wash, not steam clean. Rugs came back a week later from the original delivery date with stains intact. I was able to remove one of the stains with a soapy sponge in front of the guy!
Hello Rug Wash! It is a bad karma to run such a «business»

Scam, made appointment told woman on phone it is wool rug, no repairs or pets, just NYC dust. Bought a Livingsocial deal to clean rug. Guy shows up and says it is hand made rug needs to be hand wash and it would cost over $ 600 and would apply what I paid for the voucher to this cost. I told him got rug from Ikea, he was surprised but insisted it still had to be hand wash but he might be able to do it for $ 500. I got quotes from other legitimate companies for under $ 300 as their regular price not even a special deal. Clearly guy was train to up sell their services, complete scam, don’t waste your time with them.

I was contacted last week by Teressa, with whom I have dealt throughout this relationship. Speaking on behalf of her boss, she wanted to reiterate the fault they were accepting for everything that had gone wrong. She also told me that they would like to offer me a free carpet and upholstery cleaning and give them a chance to prove the quality of their workmanship. I was impressed by the honesty and the effort to go the distance to make things right. I will take them up on their offer and hopefully be pleasantly surprised by the 180 degree turnaround.

Well, the owner contacted me after I posted this review and offered to re-​repair the rug as well as a 50% refund, which made much things better. The owner himself came to deliver, and threw in new padding for the rug.
I want to say again that all of the staff were incredibly polite, as was the owner. I’m still disappointed about the rug not being the color I wanted, but at least I’m not out such a big amount now.
The company came very highly recommended, so I would like to think this was a one-​off. But if you do use RugWash, make sure you find exactly what can and can’t be done to your rug. And if your rug is synthetic, just know that it’s not going to take any dye.

These guys did the impossible-​they made our beautiful kilim look new! We will use them again.