Wb Mason Company

At one point, a WB Mason sales person was coming into my office once a month to try and sign us up. They eventually found out I was personally responsible for supply purchasing and were soon walking straight up to my desk to harass me about signing up. They would stand over my shoulder and listen to private business calls, and would hang around my desk as long as it took for me to give them attention. I had kindly informed them on multiple occasions that if I was interested I would reach out to them to make a purchase. A line was crossed when they asked me to pull up some office supply invoices and they would price match for me right there. I had to call their office and request they do not come back. Fast forward a few months and they are attempting to ‘win our business’ again. I’m SUPER pissed.
I get that these guys are just trying to do their job. But they don’t listen to me and are downright harassing us. My company’s paper and ink are supplied but the company that brokered our printer rental. I rarely have to purchase office supplies and will usually just go to costco or Walmart the few times a year I need to get pens or post it’s. WB Masons prices are not competitive for the few office supplies I order every year. I am not going to waste my time or anyone else’s price comparing $ 5 worth of paper clips.

WB Mason is the worst office supplies company I have ever dealt with. The customer services reps are incompetent, make false promises and then don’t follow through. They are also stalkers, showing up at your door unannounced all the time. Their prices go up and they don’t notify you of this, even though in the beginning they promise the will. The deliveries were always late/​messed up/​not right and good luck finding your account executive, they are useless. I am definitely glad I am not dealing with them anymore because it shouldn’t be such a hassle ordering office supplies!

I placed an order at noon, and my shipment was at my desk by 4:30pm. the service and ease is impeccable. i will be a long time customer! great job!

I love WB Mason. Been using them for over 10 years. My sales rep Andrew makes sure that I am happy with the pricing. If a competitor comes by and promises cheaper prices, I call Andrew and he makes it even cheaper. For those that ask, well, why wasn’t it that cheap in the first place? At the time that I was looking for a supplies company I did vigorous research on multiple supply companies and WB was the best hands down. Lots of companies do offer cheaper prices to hook you but I am loyal to WB as long as they work with me. Customer for life.

Their salespeople always show up at my job unannounced. Annoying and rude as hell. They’re not even supposed to be allowed into the building, but they get around that by finding some unsuspecting party in another company on another floor to make an appointment with. Then, they just go from floor to floor annoying everybody else. I despise pushy salespeople and these guys are the worst!

Be very careful if you do business with WB. They are great at making you believe you are getting a great deal. I fell for it hook line and sinker. They give what turns out to be low-​ball pricing (sell you at below cost in some cases) then after a short time they raise your prices. You probably got comfortable and stopped paying attention to the pricing on the invoice which is what I did. A competitor came in one day and we sat down and looked at my invoices and sure enough within a few months all my pricing went way up. That was my fault for not paying attention. I no longer do business with WB. So be careful and pay attention. You know the old saying «if it to good to be true it usually is» that applies here.

Not an actual location from what I know in NYC. But if you order from
catalog or Office Depot etc I suggest checking out
. Their prices are so much better for general office stuff (not technology) and they deliver same day or next day! They also offer accounts for businesses where you pay within 30 days, no late fees or interest like the staples business card. Customer Service is also pleasant.
So glad I found Mason, I know this is a cheesy review and isnt valuable for everyone but whatever, if you are the person responsible for ordering supplies at your job, or you own your own business check them out!