Subway

Excellent customer service & great food! The atmosphere is excellent, the food was beyond expectations. I will definitely continue coming here as a regular customer.

We stopped on the way home from an adventure. First off, it was so hot! The fans were going but it was still pretty warm. My five month old daughter loved the fans. As we ordered our food I’m so glad the girl who made our food was in a decent mood, because the other girl with the glasses was terrible. She was visibly frustrated and being so rude to customers and storming off and around the store. She had an attitude about every question someone asked her. After we paid and were eating the line had died down. I would have thought her mood would have changed, nope. This girl got so upset that the mayo ran out and if I were the customer she making the sand which for I would have felt so uncomfortable. Then an employee from the neighboring ampm came in and she actually said she hated working here. I mean jeeze could she be more negative. All the while the other female employee stayed busy and had a smile and even joked with us during our order. If I were the manager I’d fire the other girl, especially because she stated she hated her job. It was a bad vibe all around. I’m sure other customers felt the same.

I’m not sure why it’s rated so low. I’ve been to this Subway several times and staff were always nice. Subway is Subway — they make above average sandwiches at below average price.

I think the place is nice. clean…but I think I’ve only ever encountered one friendly person who worked behind the counter. I also always get the terrible bread they should have all ready thrown away. It’s dry and terrible. Also when ever I ask them to check the bread they always tell me it’s fine and it’s not fine. Nothings worse then getting home and having crappy old bread.

The first (and likely only) Subway I have ever encountered that refused to make a Tuna kids sub sandwich. Unbelievably poor customer service.

A nice Subway with plenty of seating. Staff was pleasant. The issue was speed. There were 3 workers, but they moved so slowly! It was painful.

Subsequent to the most awful experience in the history of lunch, I was compelled to write the manager of Sedo-​Woolley Subway the following email in hopes of raising awareness about the sub-​standard employee practices and lack of regard for customers. I have yet to receive an apology. I guess they only issue those to customers returning incorrect orders?
SHAME ON YOU SUBWAY!!!
Anyhow, back to the email:
My partner and I had a truly awful experience at this store. Not only did it effect my decision to discontinue patronage of the establishment, but the treatment we received was nothing short of discriminatory– causing considerable emotional distress.
My partner and I are vegetarians. Meaning we abstain from all animal flesh– and cannot have any sort of meat contaminating anything we consume. Eating at Subway has never previously proved to be an issue for either of us. There are vegetarian options, and all the proper preventions against cross contamination per HACCP seemed to be in place. But apparently– according to the employee I had almost made the mistake of commissioning to create my lunch– this particular store has an aversion to following proper health and safety guidelines.
As usual– I politely asked the employee to change her gloves. Reason being– that the person who starts the sandwich is also the one who is responsible for the meats and cheeses, and having just piled loads of bacon onto the previous customers sandwich, the gloves would have transferred the grease onto MY sandwich. I always make a point to apologize for any inconvenience and give a brief explanation of our dietary restrictions, so as not to mistakingly offend the employee by implying any sort of hygiene issue.
It only takes a second– and our request has always been met with understanding, until our visit to Sedro Woolley Subway.
This girl was angry. She literally snarled in retort to the inquiry. Her exact words, in a completely inappropriate tone and volume–
«Yeah well, I’ll change my gloves– but just for your information, we aren’t very Jew friendly around here. There’s TONS of meat mixed ALL up in these veggies anyway. Pork juice everywhere. So if you’re sooooo scared of «meat germs” — I’d think twice about coming back. But I’ll make your food I guess. What do you want?»
I had never even used the term «meat germs». I just asked if she could change her gloves, and apologized for the inconvenience.
Obviously, at this point– I didn’t want anything. Aside from her admission to the restaurants lack of basic food safety application– we were humiliated publicly. The customers and employees alike were laughing at her very animated anti-​Jew demonstration. She literally threw up her hands and waved them around at her mention of «meat germs».
We left.
It was disgusting. I am still appalled at her complete intolerance, and the disregard we were shown by the rest of the team right along with her. It honestly took 3 minutes out of the day to make us feel less than human.
Definitely opting for a sack lunch this week.