Canine Mastery

I wish I could give no stars, as I hope this speaks volumes to those who are considering taking their dog to this dreadful place. To start the owner, and her employees are inexplicably rude, they have horrible attitudes, and most of the time arrive late (after 7am) so I am left waiting in the parking lot till they arrive.
When picking my dog up from daycare I have noticed a few concerning things, scratches on his belly, (multiple times) excessively dirty, wet paws, and some scratches in his ears. While I normally chop this up to rough play time, after the events of today it makes me think a bit harder about those instances.
Today I took my dog in for a half day of daycare, I got a call about two hours later, saying my dog had gotten into a fight with another dog, and that I needed to come
Pick him up. Of course I rushed over, and was very concerned why this had happened, because my dog has been going here for months, and this has never happened, and we also go to the dog park on a very regular basis, and have had no instances like this. If this had happened before, I would not be so livid at the situation. As I asked the lady what had happened, I got a story that I couldn’t even believe I was hearing.
She told me that they were introducing another dog into the pen, which means the dog was in a holding pen, until he was let in. My dog ran up to the gate and started barking, along with another dog. She continued by saying that my dog continued to bark, but they let the new dog In to the pen anyway. To which my dog responded by lashing out at the dog next to him.
I do not understand why they wouldn’t remove both my dog and the dog next to him, before letting this new dog into the pen, because they obviously didn’t feel comfortable with the new dog. Why the hell would you let this dog in when two dog were barking at him.
These ignorant people put not only my dog at risk, but also two other dogs at risk. They had a responsibility to protect all these dogs, and did not do that. With all their dog knowledge they claim to have, you would assume that they could handle a situation like this better, and without putting these dog in harms way.
I will never ever go back there, no will I ever recommend this awful place to anyone. I am appalled by the lack of supervision the dogs have, as well as the lack of professionalism from the owner and employees. For your dogs saftey look into a different daycare, because this one will be nothing but issues.

I was a member with this dog school for a number of years and lately I’ve taken a step back and realized this place isn’t right for me. I’ve taken my dog to a few different training sessions and the trainers are hit or miss. The first trainer (Kathy), who happens to also be one of the owners, was terrible. It was a puppy training class and she talked to us like we knew everything about training, we’ll I didn’t, that’s why I was at the class. The second trainer (Joyce, I believe) was awesome, really explained what to do, how to do it, and why. Unfortunately Joyce is the only bright spot to that place. The doggy play on the weekend wasn’t that great either, the gentleman that was overseeing it isn’t to keen on being there. Ultimately what I’ve come to realize about this place is that 1) it’s like high school, if you’re not in the right click you’re an outsider 2) the owner is a miserable human being 3) training sessions are poorly scheduled 4) nothing seems organized

we have only attended training classes here (fiesty fido & above and beyond), so i don’t know about the playgroups or daycare or grooming. my boyfriend and i have taken 2 classes so far with our dog and they have been fantastic. our trainer is amazing. the classes are fun and informative and the prices are decent.
the only reason i didn’t leave 5 stars is because there isn’t a lot of communication with the business itself and patrons. when we signed up for our first class, i was told that someone would contact us to confirm the date and time. i had checked online to see exactly when the class started because no one called us. i called THEM to confirm a few days before i thought the class was scheduled to begin. at that time, i was told we don’t bring our dog to the first class. i really wish someone had called me because we absolutely would have brought her with us if i hadn’t called. since then, i’ve relied on contacting our trainer if we need to confirm anything or have any questions.
i would absolutely sign up for another class (and am planning on it when our current class is over).

After completing my puppy kindergarten class at Canine Mastery I’m going to have to take away a star.
I still love the facility for its puppy playgroups — I highly recommend them, and saw firsthand how a puppy that was over-​exuberant in the small dogs/​young pups class was asked to start coming to the 10am class for older pups/​mid-​sized dogs. I would give the place a 4– or 5– star rating for its facility, playgroups, and daycare (most of the time the dogs are outside, which they love)
However, I was disappointed with the training class. I think the owner/​trainer has done them too many times, and does too many at once. There is a set order and phrasing she uses, with little room for change. There is time for questions in each session (which is great!), but if you ask a question be prepared to rephrase it and/​or explain yourself because the answer you receive is likely to (a) not initially answer the question you asked, until you push for it, and (b) be very condescending.
Additionally, due to shoddy record keeping our entire group missed a session’s worth of training. Two classes in a row covered the same material because the trainer hadn’t realized where we were in the sequence. Because of her generally condescending attitude those of us who recognized her turns of phrase the second time around weren’t comfortable saying anything until the next week. She said that since we didn’t tell her it was too bad for us, and didn’t offer to refund us a session or give us an extra class.
Since puppy classes aren’t entirely representative of more advanced training classes, and there are other trainers, I might still consider going back in the future — but it won’t be the first place I look.

We took our dog here when we realized we needed professional help training her. If you have a specific problem, sign up for the one on one classes. They convinced us to attend basic manners classes which were VERY basic, so just try and think about your needs before registering. I felt like the classes turned into a free for all at times — yes it is in a group setting but waiting for everyone to master the command is time consuming. The instructor did not always come around to help everyone either. Was supposed to be 7 weeks but we stopped going after 4. We learned about 3 – 4 commands each cIass. Low prices but you clearly get what you pay for here.

Canine Mastery is absolutely fantastic. We have been bringing our puppy there for daycare, puppy play and classes since we first got him. Everyone on the staff is knowledgeable and clearly love dogs, Our puppy has been attending puppy play on Saturday mornings and we have never had any problems. There are three different playtimes, the 9am is for experience dogs, 10am for «gentle players» and dogs under 6 months and 11am for puppies and dogs under 20 pounds. The owners and staff are fantastic at helping determine which group your dog belongs in. The play times are well supervised — there is always at least one staff member present, and the dogs generally play nicely, with a staff member intervening whenever there are issues. I would highly recommend Canine Mastery to anyone who wants a great place to place to bring their dog for training classes (obedience and agility), playtime, or daycare.

Update: the teAcher called and offered me a short private session as a makeup class. Fair, but I could not schedule it.
Our teacher (who is good with the dogs) cancelled a class. I cannot attend the makeup class scheduled the week after we were supposed to end. I called (twice) to see what arrangements could be made to reimburse me for the missed class. Noone called me back after my first message. Second time I called the owner was rude and snappy as we tried to work out something. I had to ask her twice to calm down. If I can schedule a time to go up and meet with the instructor for a short session I can get my money’s worth, but it means driving a half hour for 15 minute session. Also I am travelling a lot these coming weeks and would prefer a refund for that class. Absolutely not! Said the owner. She compared it to there being a huge snow storm and the class having to be rescheduled. She was so impatient! I am so disappointed.

Be very careful when bringing your dog for Puppy Playtime on Saturdays. We had to remove our 7 month old Wheaten after a bunch of dogs that were way too big for the class began ganging up on smaller dogs, including ours. When we saw one dog hiding under a chair get nipped, we told the owner, who was present but not in the room, about the situation. She agreed the big dogs were too big for that group, but she would not remove them. So we left and we will not go back. The whole point of this kind of thing is to have the dogs have a good time, not to be scared.