Firestone Complete Auto Care

If you need a place to go, check in with Ben :) I can be a bit of an over worrier when it comes to cars (especially considering I don’t know the first thing about them other than A) The need to change the oil every once in awhile, and, B) If you get pulled over, you may need a sticker… :) so Ben was awesome. He took my car right in, test drove it with me twice, and didn’t charge for his time. I didn’t have too much dealings with the rest of the crew there– so I can only highly recommend Ben. :)

DO NOT TAKE YOUR CAR HERE! They have no clue what they’re doing!
1^st visit — to install 4 new tires
2^nd visit — Front driver tire not holding air. Problem supposedly fixed after 2 hr wait.
3^rd visit next day — thumping sound from tire fixed previous evening. Mechanic test drove, verified that lugs not «torqued» enough, tire extremely loose!
4^th visit — thumping & grinding sound in same tire within 1 week. (Note: previous mechanic quit that week unexpectedly) After 3 hour visit, with my car on the lift for 3 hours with 3 – 4 «mechanics» evaluating, Service Manager, said they were unable to find anything wrong with any of the tires. He suggested I take it to a transmission specialist whose card he gave me. The next day, I took it to my local mechanic who pointed out that a LUG was missing (I have pictures) He replaced the lug, tightened all of them, and the problem is now gone!
I had driven my car hundreds of miles the day before this visit and could have endangered my life! I plan on sharing this story with as many people as possible to stay away from this inept service center! They clearly don’t know anything about tires! My mechanic could only speculate that they don’t have good enough equipment that could tighten the bolts. Very scary! BEWARE!

After a few years of consistent service, this is definitely my last time taking my cars (VW GTI and Nissan Titan) to this place. Complete amateurs in the realm of auto care. Not only are the technicians inefficient and constantly tardy, they consistently make errors that can only be described as childish and completely foolish. Bottom line — find a specialist to work on your car who knows what they’re taking about.

Firestone saved the day! The employees were caring and attentive, i had a punctured tire and needed to go to Maine on the road trip– I got two new tires and a complete alignment check in under two hours AND it was a Sunday!

What a waste of time. Set up an appointment over the phone to have a leak in my tire repaired. Was told it was an easy fix and should only take 20 – 30 minutes. I showed up right on time for my appointment but over an hour later they had not even looked at the tire. Had to leave for another appointment. Very unprofessional.

Do not get your tires changed here. This is their business and they can’t even do it right. I had to get 4 new tires and I’ve had to go back 3 times already because the tires keep going flat. And it’s happened again today so I guess I’m going back. They keep saying that they didn’t seal them right. I wish they would just give me my money back so I can go to a real place that will do the job right.

Very good service and reasonable prices for basic maintenance. Beats the hell out of Valvoline just up the road which charges like 3x the amount for an oil change. I got my tires realigned and a flat fixed and my impression was that they are competent and fair. The front-​line guy was a pleasure to work with and did not try to upsell me anything.

This place is very very very
grandmother had an exhaust problem. They sold her a catalytic converter she didnt need and installed it so poorly it fell off. the mechanic that had to fix it again and only charged her 100 dollars said he had never seen work like this and was angry firestone charged her 800 dollars… they hand bent the pipe and didnt even weld the new. cheap aftermarket cat… stay away from firestone… rip off… bad bad bad…

I moved to Providence 2 years ago, and this is the only place I get my oil changed! Also, I just got 4 new tires, and they did a fantastic job! They are always so friendly! NEVER pushy! thanks guys!

Had to get an alignment… Mechanics are knowledgable and extremely nice. Great service but pricey then again it’s an auto shop and they’re all pricey. Wait time was moderate.

I brought my car in for just two new tires. They tried really hard to push a lot of unnecessary repairs on me. It took them 2 hours for them to put two tires on my car after they pulled it into the bay. It even took them 20 minutes to cash me out after they said it was all done. Never going back.

I had great, friendly and timely service to get my tires replaced.