Adventist Health Community Care

Brought my mom in for a procedure. She was told to be here at 10:30am. 3:00pm came and she still hadn’t been taken back. Why do you tell patients to be here so early if you aren’t able to see them on time!!!

My first couple visits with my primary doctor were ok. My doctor had sent in a referral for me to see a specialist back in May. She told me that the office will call me with my appointment and to call in a couple weeks. Well no call from them so I called several times only to get a voicemail in the referral department. I left several messages with out ever getting a call back. Last Sunday I got very sick and went in Monday to see my doctor. They had me walk in after 1 to see a different dr who was extremely rude. He told me there is nothing wrong with me and I’m just having panic attacks and to come back in 2 weeks for my cheat pain. I spoke with the manager because i was very upset and told her I had pleurisy last year and this was a similar pain. I asked her if i could get pain meds to help me and she told me no that I basically wasted my time here and if I am feeling that sick to just go to ER which I did and was diagnosed with costochondrotis. The manager told me she would look into my referral and call me back by the end of the week. But she never did. A week and a half later I called to see what was going on and they had no idea what I was talking about. They told me no one ever started my referral. And they would start on it today 2 months later. I asked again for the manager to call me all she did was have a receptionist call in her place saying she was to busy. Today I went down there and spoke to her. She told me that they have no communication between each other and I’m not the first person to have my referral not even started or looked at. But shes working on it. She told me she personally will call the specialist and get back to me by the end of the day. I’m so not holding my breath. But they will have my medical records for me by the 17^th so I can find a new primary doctor. I just cant believe the lack of care for their patients from the staff to the doctors to the manager. I will never be returning to this office as long as I live.