Verizon Wireless

This store is absolutely awful, and I am definitely a «glass is half full» person. When I left the store, I felt like I needed to go take a shower. I had just arrived in San Antonio (My folks live here so I visit them frequently from my home in Los Angeles.) so I was unfamiliar with this store’s track record. When I arrived, I was excited because I would be completing the warranty replacement process that I had begun with technical support via phone and internet. I’m a graduate student so I arrived in jeans and a backpack. The store staff treated me with the most unwelcoming attitude. They did not want to help me with my warranty replacement. Simply put, they did not want to work. They asked to view my identification to ensure that I wasnt trying to defraud Verizon out of a replacement cell phone. Nevermind that the week before I had just purchased an $ 800 iPhone 6 Plus. I was telling the truth (all verifiable by technical support notes that were taken during my phone calls to technical support within the past two weeks). I had nothing to hide so I produced my TX state ID and to assuage any concerns about my having two phones (one with a Los Angeles area code– 213, and one with a San Antonio area code– 210) I produced my CA state ID. Well producing these documents to verify my identity (unbeknownst to me) prompted the store staff to call the Police! A few minutes later I was escorted out of the Verizon store by the police, and they requested that I produce my ID, License, Insurance, Registration so that they could verify my information. I was horrified and utterly embarrassed. I produced all the documents that they requested and they verified that I had a clean record and all documents were valid. I asked them to inform the Verizon store management of the results of their investigation into my documents. They did; however, I didnt want to go back into the store for my warranty replacement. I just wanted to go home and take a shower. Be kind to your heart and stress level, go somewhere else.

The manager Brittany and her sales employee jason watts are an issue at this location. Jason watts decided he wanted to make changes to my account with out my permission. I was furious and called the Selma location about this. I spoke with the manager Brittany and her main concern was about me cussing and not what her employee jason did. I’m going to clarify that i never cussed directly at her, but I did use s**“t and gb. as a angry customer i have every right to. Well to sum it up, go to the new braunfels location off fm 306. They have their heads together and very helpful, they cleared up the mess the Selma location created.

We were quoted 10 minutes until someone would get with us, 45 minutes later we were being helped.
They need more staff.
So bummed I switched from AT&t.

We always go to this location for our upgrades. They have always been very professional and seem to give us the best deal.. Until this last time. We had Shirley as our assistant. She hooked us up with a great deal so we thought. She told us not to panic when we see our first bill just call her and she would take care of it. Well we got our first bill and So we called her but she wasn’t very helpful. She didn’t adjust our bill like she said she would. I figured she was wanting her commission which is fine but don’t add all these extra charges, tell us you will take care of it and then don’t! Our bill was supposed to be around $ 200 a month and it was over $ 500. We had to contact the store manager to get it straight! Very disappointed!

When they were on the other end of the forum they were so much better. Since they’ve moved it really sucks! For the last 4 times we’ve come here, we’ve waited 45 or more for service. Not sure if the people don’t know what they’re doing or the system is ultra slow. This is ridiculous! They really need to do better. This is the closest store to see our home, but if they don’t do something about it I guess we will have to find a better one to go to.

Slowest customer service EVER! They focus more on socializing than actually getting things done.

Don’t EVER take your phone to get serviced. When i came in with a battery issue I entrusted my phone to the manager Billy. He said he would have to take all of my info off of my phone and put it on to there computer to do a master reset. After he did the master reset he could not put my photos, videos or contacts back on my phone. Because of him I lost my sons birthing video and infant photos. To make matters worse he didn’t even see the process all the way he left and passed it on to someone else. I ended having to leave my phone there for 2 days and they still didn’t fix problem and they ended up ordering me a new phone. If he would’ve done that to begin with I would have been able to keep all of my precious memories. All they offered was an apology but an apology doesn’t help with what they did. I would never recommend this place to anyone. Billy also had the nerve to tell me they weren’t allowed to back up people’s phones to there computers but he did it to provide good customer service. I didn’t ask him to do what he did. And his so called good customer service cost me priceless photos and videos of my family!!!

Very nice salesmen. They even told me about an option to buy a tablet (including the iPad) and pay it out over time.